Consumer

Topics

Retail trading hours provide times when retailers in Western Australia can open for business. Extended trading may also apply over the Christmas period or on some public holidays. In some cases the location and type of business can dictate the hours which the business can be open to customers...
Trading hours
Some typical examples of situations that may lead to an unsolicited agreement being made are: Door-knocking households and offering to sell products or services, or inviting consumers to switch to a different service provider. Telephoning consumers and offering to sell products or services...
Door-to-door and telephone selling
Information standards regulate the type and amount of information provided to consumers about goods and services. The Commonwealth minister responsible for administering the Australian Consumer Law can: make new information standards; and declare an existing standard as a national information...
Information standards
It is unlawful to use physical force, coerce or unduly harass someone about the supply of, or payment for, goods or services. Undue harassment means unnecessary or excessive contact or communication with a person, to the point where that person feels intimidated, tired or demoralised. Coercion...
Sales practices
Referral selling is when a consumer is persuaded to buy goods or services by promises of a rebate, commission or other benefit for supplying information that helps the trader sell to other consumers, and the consumer does not get the promised benefit unless some other event happens after the...
Sales practices
Pyramid schemes make money by recruiting businesses or people rather than by selling real and legitimate products or services – even if a product or service is involved. These schemes inevitably collapse and new members can lose a lot of money. It is illegal for any business or person to...
Sales practices
Telling consumers about their rights When it comes to consumer guarantees, you must be very careful about what you say to consumers about their rights, and the wording of any signs, advertisements or any other documents. What you cannot tell a consumer You must not tell a consumer that a consumer...
Returns and cancellations
A supplier must meet the consumer guarantees for providing services: with due care and skill; which are fit for any specified purpose; and within the time specified, or within a reasonable time (when no time is set). What is ‘reasonable’ will depend on the nature of the services. If services fail...
Returns and cancellations
You must repay any money paid by the consumer for the returned goods, and return any other form of payment made by the consumer, for example, a trade-in. If this is not possible, you must refund the consumer the value of the other form of payment. You must not: offer a credit note, exchange card or...
Returns and cancellations
You must provide goods of the same type and similar value. If such a replacement is not reasonably available, the consumer may choose a repair or a refund. The consumer must return goods to you. If this involves significant cost to the consumer, you must collect the goods at your own expense – see...
Returns and cancellations

Pages

Publications

Food labelling
Consumer Protection
Fact sheet
29 May 2014
Eight steps to quality workmanship
Consumer Protection
Fact sheet
29 May 2014
About this guide This is one of six guides to the Australian Consumer Law (ACL), developed by Australia’s consumer protection agencies to help businesses understand their responsibilities under the...
Consumer Protection
Fact sheet
10 Oct 2017
Please note: This publication is under review with content updates to be provided as a result of the rent reforms. This will affect content on rent bidding, retaliatory action, rent Increases, pet...
Consumer Protection
Guide / handbook
16 Jul 2024
This guide sets out the principles that may be considered by ACL regulators when considering the exercise of the public warning notice power. This guide should be read in conjunction with the ACL...
Consumer Protection
Guide / handbook
27 May 2014
In most cases, there will be a real estate agent, or their sales representative, involved in the marketing and sale of the home you want to buy. This fact sheet advises you of some of the issues that...
Consumer Protection
Fact sheet
27 May 2014
Consumer Protection can provide information on a variety of topics including tenancy, consumer rights, fair trading, buying and selling property, scams, licences and registrations and running a not-...
Consumer Protection
Guide / handbook
13 Dec 2023
Gift Cards – FAQ’s
Consumer Protection
Fact sheet
24 Nov 2015
For most people a motor vehicle will be the second most expensive purchase they will make. In terms of maintenance it will likely be the most expensive. It is in your best interest to find a vehicle...
Consumer Protection
Fact sheet
04 Dec 2023
This guide provides information on the ACL for the motor car and motorcycle sales and repair industries. It covers issues about which industry bodies have requested more detailed guidance and which...
Consumer Protection
Fact sheet
13 Jan 2023

Pages

Announcements

With the warm summer months upon us, many families will spend more time outdoors and around water, so it is important to be aware of the risks to keep safe while having fun in the sun. Sadly 339 people have lost their lives to drowning in Australia this year, according to figures from Royal Life Saving Australia. Rivers and creeks accounted for 34 per cent of all drowning deaths, followed by...
Consumer Protection
Media release
15 Dec 2022
Effective, well-maintained and compliant pool safety barriers can help save lives Pool gates must never be propped open Only adults should supervise young children; don’t rely on older children for this Useful resources available from Building and Energy With summer school holidays starting, Western Australians are urged to check their pool safety barriers, keep pool gates closed and ensure young...
Building and Energy
Media release
14 Dec 2022
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. FuelWatch reports that, from 6am tomorrow (Wednesday 14 December 2022), the average price of regular unleaded petrol (ULP) will increase by 24 cents per litre (cpl) to 185.3 cpl. Coles Express and 7-Eleven hiking by between 40-46 cpl up to 199.9 cpl; EG Ampol up to 195.9 cpl; BP up...
Consumer Protection
Media release
13 Dec 2022
Home owners urged to hire professionals to trim trees near power lines Hazards include electric shock, arcing, fire and falls Vegetation should be kept 2m clear of most urban power lines As Western Australians tidy up their gardens for summer, the State’s electrical safety regulator has issued a reminder about rules and responsibilities for trimming trees near overhead power lines. Building and...
Building and Energy
Media release
07 Dec 2022
Advice on what to do before, during and after a cyclone Developed by Building and Energy in collaboration with Engineers Australia Checklists summarise key advice from several organisations A new guide is available with practical tips for protecting people and buildings against cyclone damage. The fact sheet , developed by Building and Energy in collaboration with Engineers Australia’s Cyclone...
Building and Energy
Media release
06 Dec 2022
Improving engagement and service delivery for consumers with disability a high priority Empowering Consumers with Disability Forum provided an impetus for action Plan involves developing easier access to consumer information and resources The McGowan Government has embarked on an action plan with the major focus of improving the services available to consumers and tenants living with disability...
Consumer Protection
Media release
03 Dec 2022
With eRideables expected to be popular gifts this Christmas, shoppers are being reminded that while they are a fun way to get around, they are not toys and should not be used by anyone under 16 years of age. Consumer Protection and the Road Safety Commission have teamed-up with eRideable retailers ahead of the festive season in a bid to keep riders and the wider community safe. Retailers have...
Consumer Protection
Media release
02 Dec 2022
It can be disappointing missing out on tickets to a favourite artist or sports team. Some ticket buyers may even be willing to fork out hundreds of dollars extra to an online ticket reseller just to be able to go to the event. There is some good news for consumers and their wallets with the Australian Government introducing a new event ticketing standard to help ticket buyers make informed...
Consumer Protection
Media release
01 Dec 2022
UFC tickets that contravene WA’s anti-ticket scalping laws may be cancelled Fans with tickets sold for more than 10 per cent profit risk being refused entry Advice for ticket holders who have purchased from unauthorised resellers Consumer Protection is warning ticket holders for the upcoming Ultimate Fighting Championship (UFC 284) event at Perth's RAC Arena who bought them from unauthorised...
Consumer Protection
Media release
01 Dec 2022
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. FuelWatch reports that, from 6am tomorrow (Wednesday 30 November 2022), the average price of regular unleaded petrol (ULP) will increase by 23 cents per litre (cpl) to 201.4 cpl. Coles Express hiking by up to 46 cpl up to 209.9 cpl; Ampol and EG Ampol up to 205.9 cpl; BP up to 203...
Consumer Protection
Media release
29 Nov 2022

Pages

Subscribe to Topics
Subscribe to RSS - Consumer