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Tel: 1300 30 40 54
consumer@demirs.wa.gov.au
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Information standards regulate the type and amount of information provided to consumers about goods and services.
The Commonwealth minister responsible for administering the Australian Consumer Law can:
An information standard for goods or services can:
The Australian Consumer Law recognises a number of mandatory information standards including:
The law also allows Australian governments to regulate consumer goods or product-related services by imposing mandatory safety standards.
For more information, see the ‘Mandatory standards’ section of the Product Safety Australia website.
Suppliers, manufacturers, importers, distributors, hirers and retailers must:
A retailer sold imported dresses not properly labelled with instructions for washing, dry-cleaning and ironing. The retailer was fined because the labels did not contain all instructions required by the information standard
A full list of existing information standards can be found on the Product Safety Australia website – go to ‘Bans, standards and recalls’ and select ‘Mandatory standards’.
Supplying goods and services that do not comply with an information standard is an offence.
The maximum penalty is $10 million for a body corporate and $500,000 for an individual. Civil penalties for the same amount apply.
Breaching an information standard can also lead to:
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