Consumer

Topics

Who guarantees the service? The person or business who sold you the service (the ‘supplier’) guarantees the service . This means they are responsible for fixing a problem when the service does not meet a consumer guarantee. What do they guarantee about the service? They guarantee to provide...
Services
Call Consumer Protection Contact Centre on 1300 30 40 54 for information on a variety of topics including tenancy, consumer rights, fair trading, buying and selling property, scams, licences and registrations and running a not-for-profit organisation.
Contact Consumer Protection
Businesses and people working in certain industries must be licensed or registered with Consumer Protection. Abbreviations shown in brackets below represent the code for the type of licence. Motor vehicle industry Dealers (MD) Repairers (MR) Repair businesses (MRB) Salespeople (MS) Yard managers (...
Tradespeople
Travel agent licence review Status: Closed Friday 4 October 2013 Consumer Protection is seeking community comment about whether specific laws for the WA travel industry should continue or whether the general laws are adequate. We have released a position paper and urge consumers and industry...
Consultations
Fuel price boards Review on displaying of fuel price boards and impact on current WA laws Status: Closed 25 October 2013 Review A proposed national standard for fuel price boards is under review. The standard will allow only undiscounted prices to be displayed, as well as requiring all prices to be...
Consultations
Review of laws affecting motor vehicle dealers and repairers in Western Australia Status: Closed 15 November 2013 Consumer Protection is seeking the views of the community as part of a review of laws that regulate the motor vehicle industry in WA. People involved in the industry and consumers are...
Consultations
Selling a car to a licensed dealer can be done in three ways: Sell your car directly to a dealer As a trade-in for the purchase of a new car Sell your car on consignment Selling directly to a dealership Dealers may offer you cash on the spot to purchase your car. This process usually involves the...
Selling a vehicle
Maintaining your car with regular services and repairs will help keep it in good working order and protected by warranty, if this applies. You need to authorise any repair work based on the original quote and any agreed additional work. When you drop your car off for repairs, ask the repairer to...
Servicing, repair and towing
If you’re buying your first car, here’s a few things to consider: Do you want to buy a new or used car Set your budget Do you want to buy from a licensed dealer or private seller Check the warranty conditions Complete our used car buyer's checklist Arrange finance if you need it Insure your car...
Buying a vehicle or boat
Car warranties specify what you may be entitled to and the process for making a claim if you discover a vehicle defect or fault after purchase. New car warranties Manufacturer's warranty Most new cars come with a manufacturer's warranty covering faults or defects. A manufacturer's warranty promises...
Buying a vehicle or boat

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Publications

When was the last time you checked your LP gas installation? Follow this simple checklist to see if your marine craft is safe and complies with the regulations.
Building and Energy
Brochure
20 Sep 2022
Guidelines for applying for owner-builder approval from the Building Services Board.
Building and Energy
Form – application
14 Aug 2019
This fact sheet gives an overview of what constitutes a contract and the obligations arising from entering into a contract. What is a contract? A contract is a legally binding agreement between two...
Consumer Protection
Fact sheet
10 Oct 2017
Advice for carers and care workers. Consumer Protection (a division of the Department of Energy, Mines, Industry Regulation and Safety) provides assistance and advice about the rights and...
Consumer Protection
Guide / handbook
04 Dec 2023
Real Estate Fees Negotiating with an Agent
Consumer Protection
Brochure
27 May 2014
Expression of interest application form
Consumer Protection
Form – application
30 May 2014
Use the PDF downloadable complaint form above to complete and deliver by mail. For more information about how to lodge a consumer complaint and to submit a complaint online visit How to lodge a...
Consumer Protection
Form – notification
06 Feb 2024
Know your rights when you shop at home. All Australian consumers have the same rights under the Australian Consumer Law, whether they shop at home, on the phone or online. By knowing your rights you...
Consumer Protection
Fact sheet
23 Feb 2021
Know your rights when you go shopping From 1 January 2011, all Australian shoppers will have the same rights under the Australian Consumer Law. By knowing your rights you can make informed choices...
Consumer Protection
Fact sheet
02 Nov 2017
Thinking of buying a pet? While owning a pet can be rewarding, it is a big responsibility. For your pet’s lifetime you will provide for all of its needs including food, exercise, housing,...
Consumer Protection
Guide / handbook
21 Feb 2023

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Announcements

Repairer ordered by SAT to pay total of $4,676 in fines and costs Failed to provide a police clearance as required by certificate condition Also failed to advise changes of address as required by law Failing to comply with a condition attached to his certificate has resulted in a $3,000 fine and a reprimand for a Perth motor vehicle repairer. The fine was imposed by the State Administrative...
Consumer Protection
Media release
23 Dec 2022
Unlicensed motor vehicle repairer to pay $2,000 fine and $566 in costs Repairer advertised services via Facebook and a website Consumers urged to do licence checks before engaging repairers An Ellenbrook motor vehicle repairer has been fined $2,000 by the Perth Magistrates Court for carrying out mobile mechanical repairs without a licence. Victor James Wright was also ordered to pay costs of $566...
Consumer Protection
Media release
23 Dec 2022
Electric scooters, skateboards and hoverboards will no doubt appear under many Christmas trees this year, however there’s a very good reason why families should avoid buying eRideables as gifts for their children this festive season. While they may be an increasingly popular and fun way to get around, the reality is that eRideables are not toys and they are capable of causing very serious...
Consumer Protection
Media release
22 Dec 2022
Consumer guarantees kick in if gift is faulty, unsafe or not as advertised ‘Change of mind’ not covered by the law, subject to the store’s returns policy Redeem gift cards as soon as possible in case retailer goes out of business WA consumers are being reminded about their rights should Christmas joy turn to disappointment when gifts end up being faulty, unsafe or not as described. In these...
Consumer Protection
Media release
22 Dec 2022
LED String Fairy Lights Net Mesh does not comply with electrical safety standards Buyers of this product must discontinue use and unplug immediately One consumer has reported an electrical shock injury needing hospital treatment Consumers are being urgently warned about dangerous Christmas lights that have caused an electric shock injury and are believed to have been sold recently in WA. In a...
Building and Energy / Consumer Protection
Media release
22 Dec 2022
A new entrant into Perth’s fuel market has topped the list of the cheapest non-membership outlets in the Perth metropolitan area for 2022, in a year when high fuel prices broke all-time records. Atlas Fuel Kwinana offered Perth drivers an average price for regular unleaded petrol (ULP) of 165.7 cents per litre (cpl) throughout the year. The nearby Vibe Kwinana OPT came in second with 166 cpl and...
Consumer Protection
Media release
19 Dec 2022
With the warm summer months upon us, many families will spend more time outdoors and around water, so it is important to be aware of the risks to keep safe while having fun in the sun. Sadly 339 people have lost their lives to drowning in Australia this year, according to figures from Royal Life Saving Australia. Rivers and creeks accounted for 34 per cent of all drowning deaths, followed by...
Consumer Protection
Media release
15 Dec 2022
Effective, well-maintained and compliant pool safety barriers can help save lives Pool gates must never be propped open Only adults should supervise young children; don’t rely on older children for this Useful resources available from Building and Energy With summer school holidays starting, Western Australians are urged to check their pool safety barriers, keep pool gates closed and ensure young...
Building and Energy
Media release
14 Dec 2022
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. FuelWatch reports that, from 6am tomorrow (Wednesday 14 December 2022), the average price of regular unleaded petrol (ULP) will increase by 24 cents per litre (cpl) to 185.3 cpl. Coles Express and 7-Eleven hiking by between 40-46 cpl up to 199.9 cpl; EG Ampol up to 195.9 cpl; BP up...
Consumer Protection
Media release
13 Dec 2022
Home owners urged to hire professionals to trim trees near power lines Hazards include electric shock, arcing, fire and falls Vegetation should be kept 2m clear of most urban power lines As Western Australians tidy up their gardens for summer, the State’s electrical safety regulator has issued a reminder about rules and responsibilities for trimming trees near overhead power lines. Building and...
Building and Energy
Media release
07 Dec 2022

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