Caravan / residential park operator

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Information sheets provide concise information about legislation, safety and work practices and answers to common questions or how to do instructions. Focus on compliance Construction site security: Unauthorised access Fire risk from transparent bottles containing clear liquids stored in direct...
Information sheets and pamphlets
These publications are designed to help WA organisations and their associated workforces (including volunteers) understand the new Work Health and Safety laws. WorkSafe policies These policies support the Statement of Regulatory Intent and provide a framework for how decisions by the regulator and...
Work health and safety laws
This information is designed to help WA organisations and their associated workforces (including volunteers) understand the Work Health and Safety laws. A WHS service provider is a person conducting a business or undertaking (PCBU) that provides work health and safety services to another business...
Main responsibilities and duties under WHS
Workers have health and safety obligations and play an important role in helping to keep a workplace healthy and safe. A worker is any person who carries out work for a person conducting a business or undertaking ( PCBU ) under the Work Health and Safety Act 2020 (WHS Act). This includes: an...
Main responsibilities and duties under WHS
The WHS Act and accompanying regulations came into effect on 31 March 2022. Download the Act Download the regulations This information is designed to help WA organisations and their associated workforces (including volunteers) understand the new Work Health and Safety laws. Short video animations...
Main responsibilities and duties under WHS
This information is designed to help WA organisations and their associated workforces (including volunteers) understand the Work Health and Safety laws. How does the WHS Act describe volunteers and volunteer organisations? The WHS Act describes a volunteer as a person who acts on a voluntary basis...
Main responsibilities and duties under WHS
This information is designed to help WA organisations and their associated workforces (including volunteers) understand the new Work Health and Safety laws. Who is an officer under WHS? The role and influence a person has in a business determines if they are an officer under the WHS Act. Broadly,...
Main responsibilities and duties under WHS
A notifiable incident is the death of a person, a serious injury or illness of a person or a dangerous incident that occurs due to business or workplace activities. Notifiable incidents may relate to any person who is a worker, contractor, visitor, member of the public or volunteer. Need to report...
Report an incident
If a ‘dangerous incident’ arises through the conduct of a business or undertaking the regulator must be notified immediately. Where the dangerous incident is currently life-threatening, the PCBU should ensure the regulator is notified by calling 1800 678 198 (24 hours). Where the dangerous incident...
Report an incident
How can I comply with the work health and safety laws? Under the Work Health and Safety and Regulations 2022 (WHS Regulations), duty holders will be required to manage the risk of falls at workplaces, as prescribed by the following regulations: Regulation 78 Management of risk of fall Regulations...
Slips and trips and falls

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Publications

Consumer Protection's Year in Review 2023-24 outlines the major achievements from the financial year.
CP Year in review 2023-24 - cover
CP Year in review 2023-24 - cover, by Consumer Protection
“Consumer Protection has had another busy year with plenty...
Consumer Protection
Reports
21 Oct 2024
Consumer Protection's Year in Review 2022-23 outlines the major achievements from the financial year. [scald=11175:image_medium {"link":"https:\/\/ www.commerce.wa.gov.au \/sites\/default\/files\/...
Consumer Protection
Reports
21 Oct 2024
8 November 2022 Energy Policy WA survey Energy Policy WA is conducting a survey among embedded networks stakeholders to better understand their experiences and inform policy. Embedded networks are...
Consumer Protection
Bulletin
29 Nov 2022
16 September 2022 Cybersecurity risk warning Consumer Protection WA has warned that a move to enable businesses and organisations to shorten Australian website addresses could be an opportunity for...
Consumer Protection
Bulletin
20 Sep 2022
Use this checklist to help ensure you meet your obligations when you dispose of belongings the tenant(s) has left behind at the end of a residential tenancy or a residential parks long-stay tenancy...
Consumer Protection
Checklist
10 Aug 2022
20 July 2022 How to increase the bond after a rent increase A bond can be increased during a long-stay tenancy if there is a rent increase. This bulletin explains the steps involved and what’s...
Consumer Protection
Bulletin
14 Aug 2024
This information sheet provides general guidance for workers and persons conducting a business or undertaking (PCBUs) on how to manage the risk of falls at work under the new work health and safety...
WorkSafe
Information
18 Jul 2022
The flowchart shows the required process to be followed for making or changing rule at a residential park to assist park operators meet this obligation.
Image of park rule flowchart
Image of park rule flowchart, by Consumer Protection
Consumer Protection
Fact sheet
31 Mar 2022
This guide is designed to provide information and practical suggestions that may be helpful to you and others at a time when you are grieving and having to navigate legal and other processes...
WorkSafe
Guide / handbook
29 Aug 2024
Employers (or persons conducting a business or undertaking) have a duty under OSH or WHS legislation to eliminate, or if that is not reasonable practicable, minimise the risks of COVID-19 at the...
WorkSafe
Information
18 Feb 2022

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Announcements

The cooler weather has finally arrived and this usually means staying warm by using products like heaters, wheat/heat packs, hot water bottles and electric blankets, or even sitting near a cosy fire. Consumer Protection is reminding people there are safety risks with many winter products and if not careful, they could pose a fire hazard to your home. Winter is also a time to be aware of mould in...
Consumer Protection
Media release
09 Jul 2024
Work health and safety regulations for the control of psychosocial risks will come into effect on 24 December 2022. These regulations will require a person conducting a business or undertaking (PCBU) to eliminate psychosocial risks, or to minimise them so far as is reasonably practicable. This new duty places psychosocial hazards on the same footing as other significant hazards such as falls or...
WorkSafe
Department News
23 Dec 2022
Two new Frequently Asked Questions (FAQs) sheets are now available. The new FAQs cover digital identity and the WA Relationship Authorisation Manager (WARAM). The My Account FAQ has also been updated. The FAQs provide answers to common questions such as: What is a digital identity and why we need to protect it? What is the WARAM and how can it benefit our customers and their business ? Both new...
Corporate
Department News
29 Sep 2022
As a result of the Premier’s announcement placing WA into a hard lockdown until 6pm on Friday, 5 February, our counter and phone services are currently unavailable. You are encouraged to email any enquiries to consumer@demirs.wa.gov.au . If your matter is urgent, please include a contact telephone number in your email and Consumer Protection will call you back within 24 hours. We will resume full...
Consumer Protection
Department News
01 Feb 2021
The ACCC has issued a media release urging consumers to check their caravans and recreational vehicles (RVs) for dangerous Surburban branded water heaters which may emit carbon monoxide. A recall was issued in November 2019 for Surburban recreational vehicle water heaters due to their safety hazards. If you have an affected water heater, do not use it in gas mode under any circumstances. For...
Building and Energy
Alert
10 Dec 2020
Greater protections for people living in park homes in Western Australia are one step closer after new laws were passed by State Parliament. Changes to the Residential Parks (Long-stay Tenants) Act 2006 will give tenants who rent a site or a home in a residential park better clarity with contracts and costs as well as set new rules relating to terminations. Long-stay tenancies can involve living...
Consumer Protection
Media release
26 Jun 2020
While the situation with the COVID-19 pandemic is changing rapidly, we remain focussed on delivering our services while adhering to advice from Government to protect the health and safety of our staff and the wider community. The department is planning for a range of scenarios and endeavouring to ensure continuity of service. A number of functions can be performed remotely or by using our online...
Corporate
Department News
23 Mar 2020
Our offices will be closed from Wednesday 25 December 2019 to Wednesday 1 January 2020. Normal services will return on Thursday 2 January 2020. For urgent enquiries please visit our contact page.
Corporate
Department News
04 Dec 2019
A national product recall has been issued for Suburban Recreational Vehicle water heaters fitted to Australian made caravans and motorhomes. The affected models are SW6DEA, SW4DEA, SW4DECA, SW6DECA, SW6DA, SW4DA and SW6PA and were available for sale by Coast RV PTY Ltd between 4 April 2018 and 25 September 2019. If the unit is powered by gas and is operated in an enclosed area, such as a caravan...
Building and Energy
Alert
21 Nov 2019
Building and Energy wishes to advise owners of caravans, motor homes or camper trailers that there is a potential safety risk while operating certain Suburban Recreational Vehicle Water Heater appliances on LP Gas. Under certain conditions, the water heaters can generate elevated levels of Carbon Monoxide (CO) which, in some instances, may spill into the caravan, motor home or camper trailer. For...
Building and Energy
Alert
11 Oct 2019

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