Building and Energy
Western Australian building services, electrical, gasfitting and plumbing industries.
- Overview
  Find out about the functions and jurisdiction of Building and Energy.
- Licensing and registration and owner-builder approval
  Application and renewal for builders, building surveyors, electricians, gas fitters, painters and plumbers.
- Building approvals
  The process for getting building work approved.
- Building and energy consumer information
  Building or renovating your home and consumer safety.
- Industry information
  Codes, standards and reports for building services providers, electricians, plumbers and gas fitters.
- Dispute resolution
  Plumbing, building service, and home building work contract complaints.
- eNotice
  How to register and lodge electrical, gasfitting, plumbing and contractor payment dispute (Security of Payment Act) eNotices.
- Stay informed
  Bulletins, newsletters, subscriptions, events and seminars, videos, and public consultations.
- Contractor Payment Disputes (Construction Contracts Act)
  If your construction contract was entered into BEFORE 1 August 2022.
- Contractor Payment Disputes (Security of Payment Act)
  If your construction contract was entered into ON or AFTER 1 August 2022.
- Swimming pools, dividing fences, RCDs and smoke alarms
  Information on private swimming pool safety barriers, dividing fences, RCDs and smoke alarms for existing residential buildings.
- Report an accident
  How to report an accident or incident to Building and Energy.
Consumer Protection
Develops, enforces and promotes legislation that protects consumers.
- About Consumer Protection
  What Consumer Protection does, contacts and events.
- Housing and accommodation
  Information on renting, buying or selling a home, including accommodation for seniors.
- Consumer rights
  Information and advice for consumers including people with a disability, Aboriginal consumers, and multilingual consumers.
- Consumer concerns
  Advice on handling issues including a complaint checklist, sample letters and how to lodge a formal complaint.
- Business
  Information for businesses about their rights and responsibilities under consumer laws in Western Australia.
- Licences and registrations
  Information on applications, requirements, training and registrations for regulated industries.
- Charities and associations
  Information for charities and associations operating in Western Australia.
- Consultations, compliance and reports
  Compliance actions, public consultations and reports.
Labour Relations
State system employment laws and public sector labour relations.
- Private sector employers and employees
  Wageline information on WA awards, minimum pay rates, long service leave, annual and personal leave, underpayment issues, and how to contact Wageline and stay informed.
- Public holidays
  Public holiday dates for Western Australia.
- Western Australia's industrial relations system
  Information about the WA industrial relations system and its coverage, including inquiries and reviews undertaken.
- Government sector labour relations
  Information and resources for agencies on government sector employment and labour relations.
- Supplier wage audit
  Information on proactive audits undertaken by Private Sector Labour Relations on suppliers to State Government.
- Building and Construction Consultative Committee
  Information on the Western Australian Building and Construction Consultative Committee.
WorkSafe
Regulation and promotion of workplace health and safety including in general industry and the mining and petroleum industries.
- Report an incident
  Notify the regulator of a death, serious injury/illness or dangerous incident.
- Notify, submit or contact us
  Notify or submit items to WorkSafe.
- Apply for a licence or register plant
  Apply for licence, register an item of plant or learn about construction induction training.
- Mining statutory positions and certificates
  Information about statutory position appointments at mining operations.
- Work health and safety legislation
  Information about WA's work health and safety (WHS) laws.
- Health and safety representatives
  Information about HSRs.
- Health and safety topics
  How do I make my workplace safer?
- Petroleum and geothermal energy operations
  Information for operators of petroleum operations.
- Publications, resources and events
  Events, WorkSafe plan, statistics and education resources.
- Consulting with our stakeholders
  Information about consulting with stakeholders.
- Agricultural health and safety
  Provide work health and safety information about the agricultural sector including guidance, checklists, and latest news.
- What does WorkSafe do?
  Find out about the functions and jurisdiction of WorkSafe.
- Small business safety
  Your guide to safety and health in small business.
- Historical safety and health law
  Safety and health legislation prior to 2022.
Corporate
Freedom of information guidelines, reports, policies, plans, and contact information.
- About the department
  Our legislation, contacting us and freedom of information.
- About the website
  Information about our website and how to use it.
- Policies and plans
  Policies and strategic plans from the department.

Consumer

Topics

Gift recipients

Gift recipients have the same rights and responsibilities and are entitled to the same remedies as a consumer who has bought goods or services directly.

Lay-bys, vouchers and gifts

27 Feb 2014

A‘lay-by’ agreement exists when if the consumer: pays for the goods in at least three instalments (when the agreement is not stated to be a ‘lay by’ agreement) or in at least two instalments (when the agreement is called a ‘lay-by’ agreement); and does not receive the goods until the full price has...

Lay-bys, vouchers and gifts

27 Feb 2014

Australian Consumer Law resources

Every Australian business has the same rights and responsibilities under the Australian Consumer Law. By knowing your rights and responsibilities, you can look after your business and your customers. ACL guides There are six guides to the Australian Consumer Law (ACL), developed by Australia’s...

Business tools

27 Feb 2014

Use a licensed gas fitter

Make sure you use a licensed gas fitter whenever you have gasfitting work done. Gasfitting is a skilled technical trade requiring extensive training to become competent. Gasfitting not completed to the required standards is a serious safety hazard. In Western Australia, only licensed gas fitters...

Gas installations

26 Feb 2014

Receipts and proof of purchases

A consumer who wants to make a claim about faulty goods or services against a supplier or manufacturer will usually need to show they obtained the goods or services from the supplier or manufacturer. The same applies to gift recipients. Businesses are understandably concerned to ensure claims made...

Receipts

26 Feb 2014

Itemised bills for services

Consumers must be provided with an itemised bill if they request one. The supplier must give the consumer the itemised bill, without charge, within seven days of the request. It must be expressed in plain language, legible and clear. A consumer can ask a supplier for an itemised bill which shows:...

Receipts

26 Feb 2014

Fitness services concerns and complaints

If you have a problem with your fitness service the first thing you should do is tell them about it. Most businesses will want to do the right thing and address your concerns. The Fitness Code requires all fitness services to: have a formal complaint process in place; provide information to clients...

Fitness industry

26 Feb 2014

Cancelling a fitness membership

Members of any fitness service in Western Australia have the right to cancel their membership at any time by email or letter. You do not have to give notice in person. If you cancel your membership before its scheduled expiry, the fitness service can only charge a termination fee if such a fee was...

Fitness industry

26 Feb 2014

Cooling-off periods for fitness memberships

You can cancel your membership, without the need to provide a reason, within seven days of signing an agreement. A simple email is all that is required. You do not have to give notice in person. Under the WA Fitness Industry Code of Practice, it is also the fitness provider’s responsibility to...

Fitness industry

26 Feb 2014

Choosing a fitness service

Many fitness providers offer a trial pass or allow you to pay per visit, so you can see if their service is right for you. You must be given the opportunity to inspect a fitness service before you join. Don’t be pressured into making a decision. The WA Fitness Industry Code of Practice includes a...

Fitness industry

26 Feb 2014

Publications

Trampolines

READ

Consumer Protection

Brochure

30 May 2014

Swimming pool skimmer boxes

READ

Consumer Protection

Brochure

29 May 2014

Blind and curtain cords

READ

Consumer Protection

Brochure

30 May 2014

Baby walkers

READ

Consumer Protection

Brochure

30 May 2014

Baby bath aids

READ WATCH

Safety rules: When Using Baby Bath Aids WARNING! Baby bath aids are NOT safety devices BEFORE you run the bath get a towel and the baby’s clothes prepared. Keep your baby within arm’s reach at ALL...

Consumer Protection

Brochure

16 Oct 2018

Property settlement fact sheet

READ

Property settlement is the finalisation of a real estate transaction between a buyer and a seller. This fact sheet outlines the process of property settlement and the general conditions that usually...

Consumer Protection

Guide / handbook

27 May 2014

Taking home leftover food from restaurants

READ

Restaurants taking home left food (doggy bags)

Consumer Protection

Fact sheet

24 Jul 2014

Real Estate Auctions (publication)

READ

This publication provides general information and explains the law in simple language. It is no substitute for the legislation. You should get expert or legal advice about your particular situation.

Consumer Protection

Brochure

01 Dec 2016

Solar panel systems factsheet

READ

Solar Panel Systems last updated December 2019 Solar Panels - What you need to know - Quick reference sheet last updated October 2020 Solar panel systems Sometimes homeowners expect to quickly pay...

Consumer Protection

Fact sheet

04 Dec 2023

Food labelling

READ

Food labelling

Consumer Protection

Fact sheet

29 May 2014

Announcements

New guide to help safeguard against cyclones

Advice on what to do before, during and after a cyclone Developed by Building and Energy in collaboration with Engineers Australia Checklists summarise key advice from several organisations A new guide is available with practical tips for protecting people and buildings against cyclone damage. The fact sheet , developed by Building and Energy in collaboration with Engineers Australia’s Cyclone...

Building and Energy

Media release

06 Dec 2022

Action plan to meet the needs of consumers living with disability

Improving engagement and service delivery for consumers with disability a high priority Empowering Consumers with Disability Forum provided an impetus for action Plan involves developing easier access to consumer information and resources The McGowan Government has embarked on an action plan with the major focus of improving the services available to consumers and tenants living with disability...

Consumer Protection

Media release

03 Dec 2022

Christmas shoppers reminded eRideables are not toys

With eRideables expected to be popular gifts this Christmas, shoppers are being reminded that while they are a fun way to get around, they are not toys and should not be used by anyone under 16 years of age. Consumer Protection and the Road Safety Commission have teamed-up with eRideable retailers ahead of the festive season in a bid to keep riders and the wider community safe. Retailers have...

Consumer Protection

Media release

02 Dec 2022

Commissioner's Blog: New law to stop online resellers from misleading ticket buyers

It can be disappointing missing out on tickets to a favourite artist or sports team. Some ticket buyers may even be willing to fork out hundreds of dollars extra to an online ticket reseller just to be able to go to the event. There is some good news for consumers and their wallets with the Australian Government introducing a new event ticketing standard to help ticket buyers make informed...

Consumer Protection

Media release

01 Dec 2022

Risk for ticket holders who paid inflated prices for UFC event

UFC tickets that contravene WA’s anti-ticket scalping laws may be cancelled Fans with tickets sold for more than 10 per cent profit risk being refused entry Advice for ticket holders who have purchased from unauthorised resellers Consumer Protection is warning ticket holders for the upcoming Ultimate Fighting Championship (UFC 284) event at Perth's RAC Arena who bought them from unauthorised...

Consumer Protection

Media release

01 Dec 2022

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. FuelWatch reports that, from 6am tomorrow (Wednesday 30 November 2022), the average price of regular unleaded petrol (ULP) will increase by 23 cents per litre (cpl) to 201.4 cpl. Coles Express hiking by up to 46 cpl up to 209.9 cpl; Ampol and EG Ampol up to 205.9 cpl; BP up to 203...

Consumer Protection

Media release

29 Nov 2022

Take charge of battery safety this Christmas

Critical warning when using rechargeable batteries Number of fires caused by lithium-ion batteries rising sharply Think twice before buying rechargeable devices without original charger Take charge of your safety. That is the message for everyone buying or receiving a lithium-ion powered gift this Christmas. Consumer Protection is warning that lithium-ion battery chargers, and the way they are...

Consumer Protection

Media release

28 Nov 2022

Commissioner's Blog: Avoid disappointment, get on top of Christmas shopping early

Christmas is an exciting and magical time of year but the lead up to the big day can often be chaotic and stressful. With online shopping scams and delivery delays, Western Australian shoppers are urged to get on top of their Christmas shopping early to avoid disappointment. Online shopping is an easy and convenient choice to buy Christmas gifts, but Western Australian shoppers should be aware of...

Consumer Protection

Media release

25 Nov 2022

$16,000 in fines over unregistered real estate sales representative (Tyson Keene / Danielle McGufficke / Realty Lane Pty Ltd)

Agency and supervisor fined $7,000 each for failing their legal obligations Sales rep fined $2,000 after working for nine months without registration Reminder to real estate industry to be aware of their duties under the law A North Perth real estate agency, its supervisor and an unregistered sales representative have been fined a total of $16,000 by the State Administrative Tribunal (SAT) as a...

Consumer Protection

Media release

22 Nov 2022

WA consumer laws now synchronised with national changes

National and state consumer laws will be consistent with automatic updates WA parliament has the option not to adopt changes if any concerns Amendments will benefit WA consumers and businesses National changes to consumer laws will be more easily and more quickly reflected in state laws with a new mechanism now being adopted. WA consumers and businesses will benefit greatly from the amendments to...

Consumer Protection

Media release

21 Nov 2022

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