Senior

Topics

Residents committees and meetings

Residents’ committees work with the operator on the general operation of the village. The committee is a representative group of the village residents and provides a communication channel between the operator and the residents. Other committees can also be formed in the village for other purposes...
Living in a retirement village
23 Oct 2024

Retirement village maintenance, repairs and renovations

The resident’s contract will outline whether the operator or the resident is responsible for certain maintenance and replacement of items in the village. A resident’s recurrent charges usually funds the maintenance of the village. Replacement of any capital items is usually the responsibility of...
Living in a retirement village
23 Oct 2024

Dispute resolution in a retirement village

Disputes may happen occasionally when living in a close community. It can be between: two or more residents resident/s and the village operator resident/s and the village committee village committee and the village operator Many disputes are just misunderstandings. They can often be handled with...
Living in a retirement village
23 Oct 2024

Village rules

It is common for villages to have rules, but not all do. If there are rules in place, a copy must be attached to your contract. If your retirement village is a community land scheme or strata scheme you may have both village rules and 'by-laws'. Village rules can only relate to the use, enjoyment,...
Living in a retirement village
23 Oct 2024

Leaving fees and charges

When you move out of a village there will be a range of fees and charges payable which may include: deferred management fee refurbishment/renovation costs reserve fund contributions marketing and selling fees recurrent charges Exit entitlements An exit entitlement is a part refund of the ingoing...
Fees and charges
22 Oct 2024

Living in fees

All retirement village residents are expected to pay recurrent charges, including maintenance fees. Recurrent charges You will usually have to pay recurrent charges paid on a monthly or quarterly basis. These charges cover the cost of: expenses of running the village, including staff salaries...
Fees and charges
22 Oct 2024

Moving in fees

Retirement villages vary greatly and so do their fees and charges. It is likely to cost more to live in a village with a variety of amenities and services. The residence contract must cover what fees will be payable before entering the village, while you are living there and after you leave...
Fees and charges
22 Oct 2024

Information sheets

Information sheets provide concise information about legislation, safety and work practices and answers to common questions or how to do instructions. Focus on compliance Construction site security: Unauthorised access Fire risk from transparent bottles containing clear liquids stored in direct...
Information sheets and pamphlets
20 Dec 2022

Work health and safety guides

These guides describe practical measure that can be taken to prevent or minimise the risk of harm and contribute to the overall state of knowledge regarding hazards, risks and controls. Overviews of the WHS laws Western Australia's Work Health and Safety Act 2020 Overview of Western Australia's...
Guides
20 Dec 2022

WHS service providers

This information is designed to help WA organisations and their associated workforces (including volunteers) understand the Work Health and Safety laws. A WHS service provider is a person conducting a business or undertaking (PCBU) that provides work health and safety services to another business...
Main responsibilities and duties under WHS
01 Dec 2022

Pages

Publications

Consumer Protection Year in Review 2023-24

READWATCH
Consumer Protection's Year in Review 2023-24 outlines the major achievements from the financial year.
CP Year in review 2023-24 - cover
CP Year in review 2023-24 - cover, by Consumer Protection
“Consumer Protection has had another busy year with plenty...
Consumer Protection
Reports
21 Oct 2024

Consumer Protection Year in Review 2022-23

READWATCH
Consumer Protection's Year in Review 2022-23 outlines the major achievements from the financial year. [scald=11175:image_medium {"link":"https:\/\/ www.commerce.wa.gov.au \/sites\/default\/files\/...
Consumer Protection
Reports
21 Oct 2024

Information sheet - Managing the risk of falls at workplaces

READ
This information sheet provides general guidance for workers and persons conducting a business or undertaking (PCBUs) on how to manage the risk of falls at work under the new work health and safety...
WorkSafe
Information
18 Jul 2022

A death in the workplace: Information for families - guide

READ
This guide is designed to provide information and practical suggestions that may be helpful to you and others at a time when you are grieving and having to navigate legal and other processes...
WorkSafe
Guide / handbook
29 Aug 2024

Operators and residents of residential parks and lifestyle villages: changes are on the way

READ
Operators and residents of residential parks and lifestyle villages Changes are on the way! From 31 January 2022, changes to the Residential Parks legislation take place. This will affect your...
Consumer Protection
Brochure
10 Dec 2021

Licence Reform program

READ
The Digital DMIRS Strategy seeks to improve the department’s operations and service delivery through the effective use of technology. Some goals of the strategy are to modernise digital systems and...
Corporate
Information
23 Dec 2020

Moving in with your family - Multigenerational living and 'granny flat' arrangements

READ
Multigenerational living is when people from two or more generations of a family live together in the same household or on the same property. Perhaps you are considering entering into a...
Consumer Protection
Brochure
15 Feb 2021

Comparison table of housing choices for seniors

READ
What's in a name? Retirement villages, lifestyle villages and strata title Some complexes use the term 'retirement', 'lifestyle', 'gardens', 'units' or 'apartments' but they can mean different things...
Consumer Protection
Information
22 Dec 2020

Proposed reforms to retirement villages legislation in WA - Consultation Regulatory Impact Statement 3 - Clarifying when the Retirement Villages Act 1992 (WA) applies

READ
Update on the retirement village legislation reform process Submissions to all Consultation Regulatory Impact Statements (CRIS) are now closed. We would like to thank all stakeholders who provided...
Consumer Protection
Consultations / public comment
14 Aug 2024

Seniors housing options now and in the future

READ
In retirement, you may choose to downsize from your family home to a home that is better suited to your lifestyle changes. This guide provides a summary of some housing options that are available to...
Consumer Protection
Guide / handbook
30 Mar 2023

Pages

Announcements

Huge losses spark romance scams warning

The Cook Government is urging Western Australians to be on lookout for scams and to report any suspicious activity this Scams Awareness Week (26-30 August). It follows news of romance scammers stealing more than $1.4 million from two WA victims in recent weeks, prompting a renewed warning to those looking for love online.
Consumer Protection
Media release
28 Aug 2024

Commissioner's Blog: Top tips to keep your home and family protected this winter

The cooler weather has finally arrived and this usually means staying warm by using products like heaters, wheat/heat packs, hot water bottles and electric blankets, or even sitting near a cosy fire. Consumer Protection is reminding people there are safety risks with many winter products and if not careful, they could pose a fire hazard to your home. Winter is also a time to be aware of mould in...
Consumer Protection
Media release
09 Jul 2024

Commissioner's Blog: There are no shortcuts to the top – ladder safety explained

On average, more than 30 Australians die each year, and over 6,000 are hospitalised with injuries, from ladder falls. The injuries can be serious and life altering with people suffering fractured limbs, spinal cord damage and severe brain injuries. Sadly, the majority of people killed or injured were men aged over 45 years. Consumer Protection’s Product Safety team are urging people to make...
Consumer Protection
Media release
20 Jun 2024

Funeral companies face legal action over sales practices

New funeral pricing laws will now be enforced, with businesses warned to comply Providers to give a breakdown of costs and a total price before a funeral is held Measures designed to stop questionable sales practices and prevent overcharging From today, funeral companies in Western Australia will face enforcement action if they fail to comply with new pricing laws introduced by the McGowan...
Consumer Protection
Media release
01 May 2023

Love is in the air but so are romance and dating scams

67 victims reported losing almost $3 million to romance scams in WA in 2022 Don’t transfer money or give your bank account details to someone you haven’t met in person Assume people you speak with online are scammers This Valentine’s Day (14 February), don’t open your heart up to scammers targeting vulnerable victims looking for love online. Romance and dating scams are on the rise, with scammers...
Consumer Protection
Media release
09 Feb 2023

Regulations on psychosocial hazards

Work health and safety regulations for the control of psychosocial risks will come into effect on 24 December 2022. These regulations will require a person conducting a business or undertaking (PCBU) to eliminate psychosocial risks, or to minimise them so far as is reasonably practicable. This new duty places psychosocial hazards on the same footing as other significant hazards such as falls or...
WorkSafe
Department News
23 Dec 2022

New regulations to make funeral costs clearer

Funeral pricing will be publicly available to enable easy comparisons Grieving family and friends will know the total cost before a funeral is held Unscrupulous sales practices will be stamped out to stop overcharging New regulations are now in place that will result in funeral costs being clearer and making it easier for those grieving to make informed decisions at a difficult time. Funeral...
Consumer Protection
Media release
15 Nov 2022

Digital Identity and WARAM Frequently Asked Questions (FAQs) available

Two new Frequently Asked Questions (FAQs) sheets are now available. The new FAQs cover digital identity and the WA Relationship Authorisation Manager (WARAM). The My Account FAQ has also been updated. The FAQs provide answers to common questions such as: What is a digital identity and why we need to protect it? What is the WARAM and how can it benefit our customers and their business ? Both new...
Corporate
Department News
29 Sep 2022

Retirement village law reform to make village life fairer and easier

Retirement village law reform to make village life fairer and easierGovernment proposes wide-ranging reforms to retirement village laws in WA Law changes will make retirement village living fairer and easier for seniors A 12-month limit to the payment of exit entitlements will be introduced A revamp of laws regulating retirement villages in Western Australia is planned with the McGowan Government...
Consumer Protection
Media release
02 Aug 2022

Clearer pricing to avoid confusion over funeral costs

Seeking feedback on proposed funeral pricing rules for WA Price to be displayed upfront, clearer and more transparent for funeral organisers Aim is to stamp out misleading practices at a distressing time for those who have lost a loved one Confusion over the true cost of funerals will be targeted by proposed regulations being put forward by the McGowan Government as part of the current reform of...
Consumer Protection
Media release
17 Mar 2022

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