Consumer

Topics

Repair

What if I can’t repair the goods? If a supplier cannot repair the goods—for instance, because the supplier does not have parts—or cannot do so within a reasonable time, the consumer can: reject the goods and seek either a refund or replacement; or have the goods fixed elsewhere and claim reasonable...
Returns and cancellations
26 Feb 2014

What is covered?

Which goods are covered and what guarantees apply. Which goods are covered? Goods are covered when sold in trade or commerce and bought by a consumer. Second-hand, leased or hired goods are also covered. Some consumer guarantees apply regardless of whether the goods are sold in trade or commerce –...
Guarantees and warranties
25 Feb 2014

Extended warranties (Business)

Some suppliers or manufacturers offer extended warranties to lengthen the coverage of their basic manufacturer’s warranty. Usually, consumers are offered the chance to buy an extended warranty after, or at the time, they buy the goods. Example: When a consumer buys a deck chair the retailer says...
Guarantees and warranties
25 Feb 2014

Express warranties and warranties against defects

Suppliers and manufacturers often make extra promises (sometimes called ‘express warranties’) about such things as the quality, state, condition, performance or characteristics of goods or services. These promises are not necessarily about what will happen if the product or services fail but rather...
Guarantees and warranties
25 Feb 2014

Warranties

Warranties and consumer guarantees Consumers have rights under consumer guarantees, regardless of any other warranty provided by the supplier or manufacturer. Key points about warranties and consumer guarantees You must: fix a problem when goods fail to meet a consumer guarantee, even if the...
Guarantees and warranties
25 Feb 2014

Consumer guarantee – reasonable time

Reasonable time, if no time set A contract or agreement for the supply of services usually states when the services will be provided and the date they will be completed. If not, you automatically guarantee to supply the service within a reasonable time. What is ’reasonable’ will depend on the...
Guarantees and warranties
25 Feb 2014

Consumer guarantee – services will be fit for purpose

Services must achieve the consumer’s stated purpose You guarantee your services will be reasonably fit for any purpose specified by the consumer and that any products resulting from the services are also fit for that purpose. Example: A consumer asks for a key to be cut to fit his door and shows...
Guarantees and warranties
25 Feb 2014

Consumer guarantee – due care and skill

What services are covered by the consumer guarantees? Services that you provide in the course of your business or professional activity, including not-for-profit services, that cost up to $100,000*, regardless of purpose or use. *post 1 July 2021 or $40,000 pre 1 July 2021 Which services are not...
Guarantees and warranties
25 Feb 2014

Consumer guarantee – repairs and spare parts

Manufacturers guarantee to take reasonable steps to provide spare parts and repair facilities, a place that can fix the consumer’s goods, for a reasonable time after purchase. If the manufacturer does not have an office in Australia, the importer takes on these responsibilities. Example: A consumer...
Guarantees and warranties
25 Feb 2014

Consumer guarantee – title, possession and securities

Title to goo ds Suppliers guarantee they have the right to sell the goods (clear title), unless the supplier alerted the consumer before the sale that they had ‘limited title’. If goods are sold with limited title, any other person with ownership rights—for example, a person owed money by the...
Guarantees and warranties
25 Feb 2014

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Publications

Disposing of uncollected goods

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Publication last updated 21 April 2021 A guide to the correct procedures to dispose of uncollected goods. Though this guide was developed in partnership with the MTA, it is not just for the motor...
Consumer Protection
Guide / handbook
04 Dec 2023

Travel and Accommodation - An industry guide to the ACL

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This guide provides information on the ACL for travel and accommodation businesses. This guide is relevant to you if your business: provides holiday accommodation provides travel; for example,...
Consumer Protection
Guide / handbook
09 Jan 2017

Personal services - An industry guide to the ACL

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Personal services - An industry guide to the ACL This guide provides information on the ACL for businesses which provide personal services; for example, hairdressing and beauty services, furniture...
Consumer Protection
Guide / handbook
09 Jan 2017

Electrical and whitegoods - An industry guide to the ACL

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This guide provides information on the ACL for electrical and whitegoods businesses. It covers key aspects of the law such as refunds, replacements and repairs, focusing on issues where: industry...
Consumer Protection
Guide / handbook
09 Jan 2017

Small Business Self Assessment Checklist

READ
Small Business Self Assessment checklist
Consumer Protection
Checklist
29 May 2014

If they don't pay - What happens if court or tribunal orders are not paid?

READ
There are a number of different orders you can seek to enforce a court or tribunal decision in your favour. Claims in the Magistrates Court The Magistrates Court deals with cases where the total...
Consumer Protection
Brochure
27 Mar 2018

Warranty against defects

READ
Warranty against defects A warranty against defects is an undertaking made at the time the goods or services are supplied. This promise is over and above the protections provided by law. It is...
Consumer Protection
Form – notification
16 Jul 2019

Consumer Protection Strategic Plan 2012 - 2015

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Consumer Protection Strategic Plan 2012 - 2015
Consumer Protection
Plans
29 May 2014

Aboriginal Consumers Education Plan 12 Principles

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Consumer Protection Division Aboriginal Consumers Education Plan - 12 Principles The Commitment What Consumer Protection is doing Principle 1: Consumer Protection continues to consult with Aboriginal...
Consumer Protection
Policies
21 Aug 2023

2015 Indigenous Consumers Count

READWATCH
‘Indigenous Consumers Count’ are reports examining consumer issues faced by Indigenous Western Australians and whether consumer protection services adequately meet the needs of this diverse...
Consumer Protection
Guide / handbook
13 Mar 2023

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Announcements

Another public warning about dodgy tree lopper’s bad behaviour (Sean Weinthal / Arthur McInnes / AMAC Tree Services / Palm and Tree Services)

Serious concerns about tree lopper’s unethical and illegal business practices Demanding cash payment in full upfront and no receipt a warning sign Don’t deal with this rogue tree lopper with long history of bad behaviour Consumer Protection is issuing yet another public warning about the bad behaviour of a dodgy Perth tree lopper who has been the subject of numerous warnings and prosecution...
Consumer Protection
Media release
03 Nov 2022

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. FuelWatch reports that, from 6am tomorrow (Wednesday 2 November 2022), the average price of regular unleaded petrol (ULP) will increase by 24 cents per litre (cpl) to 198.5 cpl. Puma/Caltex and Ampol hiking by between 35-45 cpl up to 214.9 cpl; Coles Express, EG Ampol, 7-Eleven and...
Consumer Protection
Media release
01 Nov 2022

Extended warranties not worth the money

High number of complaints and enquiries about extended warranties on new cars Similar issues reported on new whitegoods and electronics Shoppers reminded that guarantees under Australian Consumer Law are free As the busy Christmas shopping period approaches, Consumer Protection is urging Western Australians to avoid buying extended warranties on new products such as cars, whitegoods and...
Consumer Protection
Media release
01 Nov 2022

WA bans sale of unsafe open-flued gas heaters

Open-flued gas space heaters and open-flued decorative effect gas appliances can only be sold if they have new safety features Prohibition applies to the sale of new and second-hand appliances Consumers should use existing appliances safely and have them serviced Open-flued gas heaters that lack new safety shutdown features have been banned from sale in WA, with owners of existing appliances...
Building and Energy
Media release
27 Oct 2022

Commissioner's Blog: Keeping up with the cost of living

Times are tough for many Western Australians right now, so lots of households will be looking at ways to manage their rising living costs and keep on top of bills. To help consumers manage their living expenses, the Australian Securities and Investment Commission’s (ASIC) Moneysmart service has developed a cost of living ‘hub’ on its website. The hub contains information to help consumers make a...
Consumer Protection
Media release
26 Oct 2022

Investigation into Halloween incident that injured a Perth boy

Exploding gunpowder used in a cap gun causes serious hand injury High Wycombe boy is being treated for second degree burns General warning about Halloween novelty items that may pose hazards Consumer Protection is investigating a Halloween-related incident involving exploding gunpowder that has caused a serious injury to a Perth boy’s hand. The 11 year old boy was opening a packet of ring caps to...
Consumer Protection
Media release
22 Oct 2022

Shipping container scam victims drowning in losses

WA losses to the shipping container scam escalate to $375,000 so far this year Fake websites selling containers are promoted via online classified ad sites Sharp increase in losses alarms Consumer Protection, another warning issued Losses to shipping container scams in WA have escalated to a total of $375,000 so far this year, prompting a renewed urgent warning. WA ScamNet at Consumer Protection...
Consumer Protection
Media release
20 Oct 2022

Commerce Minister media statement – Insurance reforms to better protect home owners

Media statement from Commerce Minister, Hon Roger Cook MLA Home indemnity insurance reforms to better protect home owners affected by builder insolvencies Maximum insurance payouts will double to $40,000 for lost deposits and $200,000 for incomplete or defective works Home indemnity insurance is compulsory for residential building projects valued at $20,000 or more The McGowan Government has...
Building and Energy
Media release
19 Oct 2022

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. FuelWatch reports that, from 6am tomorrow (Wednesday 19 October 2022), the average price of regular unleaded petrol (ULP) will increase by 25 cents per litre (cpl) to 198.4 cpl. EG Ampol/Caltex Woolworths hiking by up to 42 cpl up to 213.9 cpl; Coles Express, 7-Eleven, BP, Puma/...
Consumer Protection
Media release
18 Oct 2022

Choose your plumber wisely as rogue operators attract complaints

60 complaints received from unhappy and concerned Perth consumers Issues include excessive pricing, misleading advice and poor quality of work Seek out multiple quotes and check the person is licensed to do the work Consumers are being cautioned by Consumer Protection and Building and Energy to make a wise choice when engaging plumbing services, with a high number of complaints and enquiries...
Building and Energy / Consumer Protection
Media release
18 Oct 2022

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