Consumer

Topics

Consumer guarantee – goods will be fit for purpose

A supplier guarantees that the goods will do the job the consumer was told they would. The ‘fit for purpose’ guarantee A supplier guarantees that goods will be reasonably fit for any purpose that the supplier or the consumer specified – the goods will do the job the consumer was told they would...
Guarantees and warranties
25 Feb 2014

Consumer guarantee – goods will match description or sample

Description of goods must be accurate Suppliers and manufacturers guarantee that the description of goods for example, in a catalogue or television commercial is accurate. This does not apply to goods bought at auction. Matching description If the goods do not match the description for example, the...
Guarantees and warranties
25 Feb 2014

Consumer guarantee – acceptable quality

Acceptable quality Goods must be of an acceptable quality. Acceptable quality has a number of factors, including that the goods will be safe to use, and that they will be reasonably durable. Acceptable quality is determined by what a reasonable consumer fully familiar with the goods would regard as...
Guarantees and warranties
25 Feb 2014

Safe use of electricity

People generally are aware that electricity can be dangerous. However, many people still take risks that can lead to harm. This is why reminders on the need to use electricity safely are required. Switches, power points and light fittings Damaged switches, power points and light fittings are...
Electrical installations
24 Feb 2014

Handy guide to BE Safe – RCD safety switches

WATCH
DOWNLOAD THE HANDY GUIDE TO BE SAFE Click here to download the guide
RCD handy
RCD handy, by sgrove
Hi there – here’s a handy tip! To help protect yourself and your family from an electrical fault, test your RCD safety switches. If you feel...
Residual current devices (RCDs)
24 Feb 2014

Do not knock campaign

WATCH
If you do not wish to deal with uninvited door to door sellers you should display a Do Not Knock sticker on your front door or near the doorbell. Donations to charity, where no sale is involved, are not unsolicited consumer agreements. This includes donations received by a third party or contractor...
Door to door and telephone sales
21 Feb 2014

Times allowed to contact consumers

There are different times set by law for when a salesperson is allowed to contact you depending on whether the contact is by phone or in person. By phone Telemarketing calls and fax marketing must not be made on: Sunday or a public holiday; Weekdays - before 9 am or after 8 pm; or Saturday - before...
Door to door and telephone sales
21 Feb 2014

Telemarketing

If you agree to buy something from a telemarketer you must be given a contract. The contract must be: in writing; expressed in plain language, legible and clear; delivered within five business days (or longer if you agree), in person, by post or (if you agree) by email . The contract must clearly...
Door to door and telephone sales
21 Feb 2014

RCD rules

RCD laws Information about RCD laws for homeowners, real estate agents, settlement agents, landlords, tenants, property managers and short-term rental accommodation (STRA) providers. RCDs must be installed in accordance with the Electricity Regulations to protect all power and lighting circuits...
Residual current devices (RCDs)
20 Feb 2014

Travelling conmen

Have travelling con men knocked on your door? If the travelling con men are on your property or in your immediate area, call Police on 131 444. If they have left the area, contact Crimestoppers 1800 333 000. Western Australians are being ripped off by 'bitumen bandits' and other dodgy con men...
Tradespeople
20 Feb 2014

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Publications

Using gas barbecues and patio heaters safely

READ
This brochure is designed to advise builders, gas fitters and consumers where gas-fired barbecues and patio heaters may be installed and used safely. This information does not take precedence over...
Building and Energy
Brochure
14 Aug 2019

Changes to Residential Tenancy Law FAQ

READ
On 1 July 2013, changes to the Residential Tenancies Act 1987 (the Act) and the Residential Tenancies Regulations 1989 came into force. These frequently asked questions are designed to assist you in...
Consumer Protection
Fact sheet
02 Dec 2019

Shopping tips for travellers - multilingual

READ
Travellers’ consumer tips When you shop in our great State you have the same rights as all Western Australians. You can buy with confidence as laws prohibit misleading or deceptive conduct by traders...
Consumer Protection
Guide / handbook
11 Jan 2022

Having electrical work done?

READ
Make sure you use a licensed electrical contractor whenever you have electrical work done. Is your electrical contractor licensed? In Western Australia, the law requires that all electrical work is...
Building and Energy
Brochure
30 Jul 2019

My shopping rights - Tamil

READ
My Shopping Rights flash cards and posters in - Tamil
Consumer Protection
Promotions
29 May 2014

My shopping rights - Nepalese

READ
My Shopping Rights flash cards and posters in - Nepalese
Consumer Protection
Promotions
29 May 2014

Auto LP gas safety

READ
A guide for the safe operation of an LP gas powered vehicle. Auto LP Gas safety Just like other forms of energy, LP gas (liquefied petroleum gas) is safe when treated properly. A correctly installed...
Brochure
30 Apr 2014

My shopping rights - Karen

READ
My Shopping Rights flash cards and posters in - Karen
Consumer Protection
Promotions
29 May 2014

My shopping rights - Farsi

READ
My shopping rights flash cards and posters in - Farsi
Consumer Protection
Promotions
29 May 2014

My shopping rights - English

READ
My Shopping Rights flash cards and posters in - English
Consumer Protection
Promotions
29 May 2014

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Announcements

Commissioner's Blog: Advice on travel credits and refunds

Airline passengers continue to feel the impacts from the COVID-19 pandemic, even though the pandemic has eased off. Travel-related complaints to Consumer Protection more than tripled in 2021-22, compared to 2018-19 and we continue to receive complaints that are related to travel interruptions. The majority of complaints (257 or 61 per cent) relate to flights, with many airline passengers telling...
Consumer Protection
Media release
13 Oct 2022

Don’t pay for consumer complaint service when it’s available for free

Concern that consumers are paying for freely available services and information Fee-charging consumer and tenant advocates are advertising on social media $5 million in redress achieved mostly in areas of retail, travel and motor vehicles WA consumers who pay for complaint conciliation services promoted by people via social media pages and advertisements are paying for a service that is available...
Consumer Protection
Media release
13 Oct 2022

Commissioner's Blog: Understanding shared tenancies

As WA’s rental market tightens and living costs rise, more renters may be considering taking on a house-mate to relieve some of the pressure. Before heading into a shared tenancy, it is important for everyone to understand the arrangement they have signed up to, as the law applies differently depending on whether it’s a co-tenancy or a rooming arrangement, and also if you are sub-letting. In co-...
Consumer Protection
Media release
06 Oct 2022

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. FuelWatch reports that, from 6am tomorrow (Wednesday 5 October 2022), the average price of regular unleaded petrol (ULP) will increase by 22 cents per litre (cpl) to 190.3 cpl. Puma/Caltex hiking by up to 38 cpl up to 203.9 cpl; 7-Eleven, Ampol, Coles Express, Caltex Woolworths/EG...
Consumer Protection
Media release
04 Oct 2022

Unsafe novelty items discovered on sale at the Perth Royal Show

Toys and novelty items dangerous to young children found to be on sale Discovery follows product safety inspections during the Royal Show Infringement notices to be issued to stallholders and suppliers Several stallholders and their suppliers will be issued with infringement notices of up to $6,600 by Consumer Protection after product safety inspectors found numerous unsafe toys and novelty items...
Consumer Protection
Media release
30 Sep 2022

Digital Identity and WARAM Frequently Asked Questions (FAQs) available

Two new Frequently Asked Questions (FAQs) sheets are now available. The new FAQs cover digital identity and the WA Relationship Authorisation Manager (WARAM). The My Account FAQ has also been updated. The FAQs provide answers to common questions such as: What is a digital identity and why we need to protect it? What is the WARAM and how can it benefit our customers and their business ? Both new...
Corporate
Department News
29 Sep 2022

Optus customers urged to protect accounts and be on scam alert

Scams may follow the leak of personal information and proof of identity documents Affected consumers urged to be on high alert for approaches by scammers Devices should be secured and accounts monitored closely for unusual activity Current and former Optus customers affected by the data breach are being urged by Consumer Protection to be vigilant over the coming weeks for scams and misuse of...
Consumer Protection
Media release
29 Sep 2022

Commissioner's Blog: A crash course in written-off vehicles

A motor vehicle might have many owners over its lifetime, so one of the most important things you can do when buying a used car is to thoroughly investigate its history. Unlike ‘statutory’ write-offs which can only be used for spare parts, it is legal for ‘repairable’ write-offs to be registered and sold in Western Australia, so long as these vehicles have passed a safety inspection. Even though...
Consumer Protection
Media release
29 Sep 2022

Aircon man fined for no installation and no refund, despite promises (Vernen Naicker / Desti Cool AC)

Aircon business fined $15,000 for failing to supply to three consumers Clients owed a total of $15,780 in deposit money not yet returned Consumer Protection warns against paying large deposits upfront A Langford air conditioning business operator has been fined $15,000 by the Perth Magistrates Court for accepting large deposits from three consumers but failing to install the systems, despite...
Consumer Protection
Media release
29 Sep 2022

Non-delivery and no refunds raises alarm about online retailer (Home Appliances Plus / Steel & Water Pty Ltd)

Online retailer attracts more than 100 WA complaints with $27,000 owing Many products not being delivered and refunds not being provided Warning not to purchase goods from this website with huge backlog of orders Consumer Protection in WA is raising the alarm about a national online retailer that has attracted a large number of complaints relating to non-delivery of goods and failing to provide...
Consumer Protection
Media release
28 Sep 2022

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