Consumer

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Electric shocks from taps, pipes or appliances are warning signs that something could be wrong with the electrical wiring or applainces.
Reporting accidents
The Department of Mines, Industry Regulation and Safety’s strategic plan – Towards 2024 – was developed with consideration for the government's goals and priorities. It is the result of a collaborative effort involving staff and management, delivering on the department’s existing document, the...
Other policies and plans
The following media releases on disciplinary outcomes for building services providers have been issued in the previous six years. The list for each year appears in descending order. 2019 Builder fined over unauthorised two-storey work – Allen Gledhill False document for building application results...
Disciplinary media releases
You can keep up to date with Consumer Protection news and events by following our social media accounts: Like us on Facebook Follow us on Twitter Connect with us on Linkedin Follow us on Instagram You can also subscribe to our bulletins: WA ScamNet alerts FuelWatch alerts Property bulletins Check...
Online resources
Under the Australian Consumer Law, a business that provides a house sitting, pet sitting, baby sitting or cleaning service must meet service guarantees. How to protect yourself To reduce the chance of problems, consider doing the following: Contact several agencies before making a decision to get...
Services
When you book travel, tours, tickets and a ccommodation in Western Australia, you have consumer rights under the Australian Consumer Law (ACL). The following links provide important tips and information for visitors to Western Australia about: shopping; renting a hire car; buying a car; booking...
Travel
Pressure cookers have been around for a long time. Many of us are familiar with stories of ‘exploding’ cookers where boiling sauce has shot all over the walls and ceiling – or even worse - over an unsuspecting cook in the kitchen. Today’s pressure cookers have multiple safety features, including...
Product safety for consumers
National consultation on consumer issues impacting Indigenous people Status: Closed, 4 December 2018 The National Indigenous Consumer Strategy (NICS) reference group is seeking to better understand consumer protection issues affecting Indigenous people in Australia. The survey covers key priority...
Consultations and reports
Having gasfitting work done? Make sure you use a licensed gas fitter whenever you have gasfitting work done. Having gasfitting work done publication The brochure contains information when you have gasfitting work done other than servicing. Information includes: ensuring you use a licensed gas...
Gas installations
LP Gas cylinder safety in bushfire prone areas Guidelines on the storage of LP Gas cylinders on properties in bushfire prone areas. LP Gas cylinder safety in bushfire prone areas brochure The guidelines aim to help residents reduce the risks associated with LP Gas cylinders should a fire approach,...
Gas installations

Pages

Publications

Updates to some of the Building Commissioner approved forms have been made in order to align with recent amendments to the Building Regulations 2012 addressing administrative matters around the...
Building Commission
Bulletin
27 Mar 2019
The Building Amendment Regulations 2019 (the Amendment Regulations) were published in the Government Gazette on 26 March 2019. The Amendment Regulations come into effect on 1 May 2019. The Amendment...
Building Commission
Bulletin
27 Mar 2019
Consumer Protection (CP) Western Australia’s Facebook page is managed by the CP Media team. We’re real people, not bots, so please be nice to us. By using or accessing our page, you’re agreeing to...
Consumer Protection
Information
09 Jan 2019
Your home is usually your biggest investment, so it's worth doing your research before deciding who will undertake your building project. Undertaking a few practical checks at the start can help...
Building Commission
Fact sheet
21 Dec 2018
Propped open pool gates and faulty latches are a leading cause of drowning deaths in young children. It only takes seconds for a child to drown, so regularly check that the latch is working and never...
Building Commission
Fact sheet
20 Dec 2018
The department's annual report for 2017-2018 presents information on its statutory compliance, financial, non-financial and operational performance, in accordance with the requirements of the...
Corporate
Reports
19 Dec 2018
Made under section 67(2A) of the Building Act 2011 (the Act), the Ministerial Order applies to all building permit applications for a Class 1 or Class 10 building or incidental structure.
Building Commission
Bulletin
21 Nov 2018
This is a series of four posters designed to help Indigenous communities identify and avoid scams.
Scam poster for Indigenous communitites
Scam poster for Indigenous communitites, by tvanderloo
Scam poster for Indigenous communitites
Consumer Protection
Poster
13 Nov 2018
Will your child and your neighbours’ children be safe while your pool is under construction? Some types of pools need to be filled with water by the pool builder as part of the construction process...
Building Commission
Fact sheet
21 Dec 2018
A concise version of the annual report that provides the reader with a snapshot of the annual report clearly articulating the value created by the department over the financial year.
Corporate
Reports
25 Oct 2018

Pages

Announcements

Home owners can be reassured that WA’s building regulator is taking action on standards, compliance and dispute resolution across the industry, according to retiring Building Commissioner Ken Bowron. Mr Bowron leaves Building and Energy (formerly the Building Commission and Energy Safety ) today after 10 years, including 18 months at the helm of the combined division within the Department of...
Building Commission / EnergySafety
Media release
14 Jun 2019
With the end of the financial year looming, Consumer Protection is warning WA taxpayers to be aware of scam attempts that usually accelerate over the next six months. Tax scams continue to take a large financial toll on Western Australians who are usually cold-called by criminals pretending to be from the Australian Taxation Office (ATO) and demanding a fictitious tax debt be paid immediately. In...
Consumer Protection
Media release
14 Jun 2019
With Commissioner for Consumer Protection David Hillyard Consumer Protection has concerns about the value of add-ons such as extended warranties, rust proofing, paint and fabric protection, and window tinting being sold at the point of sale to people purchasing motor vehicles in Western Australia. Before saying ‘yes’ to after sales products, ask yourself why the manufacturer is not providing...
Consumer Protection
Media release
06 Jun 2019
The average price of unleaded petrol is set to increase by 17 cents per litre (cpl) to 145.6 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 11 June 2019, most Caltex sites are increasing their ULP price to 155.9 cpl (hiking by 29 cpl). Most BP sites are increasing their ULP price to 154.9 cpl, most 7-Eleven sites to 153.9...
Consumer Protection
Media release
10 Jun 2019
A Perth migration agent who accepted money from clients for a range of services which were not supplied has agreed to repay the money under a payment plan supervised by Consumer Protection. Director Rebecca Joan Mason and Mason Migration Pty Ltd , formerly trading as Mason Migration of Subiaco, have signed an enforceable undertaking that agrees by 30 June 2019 to pay a total of $20,955 to...
Consumer Protection
Media release
07 Jun 2019
With Commissioner for Consumer Protection, David Hillyard Enthusiasts refer to it as retail therapy, but it can also be incredibly frustrating to circle packed car parks, push your way through hordes of shoppers or visit the shops only to find the item you want isn’t even available. Perhaps that accounts for Australians spending an estimated $27.5 billion dollars online last year, according to...
Consumer Protection
Media release
30 May 2019
There’s a new Consumer Protection Senior Regional Officer for the Great Southern. Steph Marsh spent her first week in the job training at Consumer Protection’s Perth HQ but is now permanently based at the office on Aberdeen Street in Albany. Steph has lived and worked in Albany for the past eight years at the Department of Communities, supporting children and families. She is looking forward to...
Consumer Protection
Media release
05 Jun 2019
A Perth business that failed to provide documents to State Government electrical safety inspectors has been fined $25,000 on appeal after the Supreme Court ruled that the original $3,000 penalty was manifestly inadequate. Jason Aaron Nominees Pty Ltd , based in Willetton, was resentenced for breaching the Energy Coordination Act by not providing records requested by Energy Safety (now Building...
EnergySafety
Media release
04 Jun 2019
The average price of unleaded petrol (ULP) is set to increase by more than 15 cents per litre (cpl) to 150.4 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up this public holiday Monday to save money. FuelWatch advises that on Tuesday 4 June 2019, most BP sites are increasing their ULP price to 159.9 cpl (hiking by 29 cpl). Most Caltex sites are increasing their ULP price to 157...
Consumer Protection
Media release
03 Jun 2019
With Commissioner for Consumer Protection David Hillyard In the past few weeks, several major retailers have announced closures and subsequent closing down sales. Many of us find the promise of major sale savings too tempting to pass up, and while they can be a great opportunity to bag a bargain, it’s important to consider what it means when it comes to warranties and guarantees, or your return,...
Consumer Protection
Media release
24 May 2019

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Applications

Any organisation wanting to conduct a street collection in the Perth metropolitan area, whether or not licensed, must have a separate street collection permit.
Consumer Protection
An organistion can apply for a charity licence through the Charitable Collections Advisory Committee.
Consumer Protection
Register a co-operative.
Consumer Protection
Tenant guides, disclosure statements, facts sheets and forms.
Consumer Protection
Lodge, dispose or, or vary your bond online.
Consumer Protection
Residential tenancies - Notices and forms used to rent a home including rent applications, property condition reports and termination notices.
Consumer Protection
Find a form or form template to use when making an application to a permit authority or local government authority.
Building Commission

Notifications

Report an unsafe product to the department.
Consumer Protection
Report a gas leak or incident to Energy Safety .
EnergySafety
Report an electrical accident to Energy Safety .
EnergySafety

Payments

The Building Commission accepts online payment for the complaint fee by Visa or Mastercard. Please note that hard copy receipts are not issued for payments. For your records, please write down your receipt number once payment has been made.
Building Commission
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