Consumer Protection can provide information on a variety of topics including tenancy, consumer rights, fair trading, buying and selling property, scams, licences and registrations and running a not-for-profit organisation. See the What Consumer Protection does page for more information.  Full contact details for particular services can be found on Contact Consumer Protection.

Shopping

• Your consumer rights
• Refunds and returns
• Store policies and sale practices
• Warranties and guarantees
• Lay-by and gift vouchers
• Buying online
• Food

Housing

• Renting a home
• Buying and selling a home
• Retirement villages
• Residential parks (lifestyle villages and caravan parks)
• Seniors housing
• Holiday accommodation
• Home safety
• Pest control

Vehicles

• Buying a vehicle
  • Car buyer’s checklist
  • Buying a new car
  • Buying a used car
• Servicing, repair and towing
• Selling a vehicle
• FuelWatch

Scams

Complaints and Conciliation

• Consumer complaint checklist
• How to lodge a formal complaints
• Reporting unlicensed traders