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Case studies shared by tenant advocates from a community legal centre are availble on the Safe Tenancy WA page. Factsheets and useful information Safe Tenancy WA poster Department of Communities - family and domestic violence support and advice and disaster and emergency support services Find a...
Safe tenancy
Quick close this page To close this window immediately, press Ctrl +W on a keyboard or use the close tab option on a mobile device. For information about how to browse incognito and/or erase your history, see www.esafety.gov.au Tenancy reforms for renters affected by family and domestic violence...
Safe tenancy
LP Gas cylinder safety in bush fire prone areas Guidelines on the storage of LP Gas cylinders on properties in bush fire prone areas. LP Gas cylinder safety in bush fire prone areas brochure The guidelines aim to help residents reduce the risks associated with LP Gas cylinders should a fire...
Gas installations
Consumer Protection is advising tenants to be wary of products that are advertised as cheaper alternatives to rental bonds. These products are not legal in Western Australia. How ‘bond replacement’ products compare to bonds Bonds At the start of a lease, tenants may be asked to pay a bond, usually...
Bonds
This overview explains how personal information is collected, used and disclosed by the Bond Administrator and officers authorised under the Residential Tenancies Act 1987 and the Residential Parks (Long-stay tenants) Act 2006 (the Acts). Personal information collected by the Bond Administrator...
Bonds
Information for real estate consumers Consumer Protection have developed a number of publications to assist consumers with real estate transactions. Home buyers Home Buyers Survival Guide Sale by offer and acceptance Buying vacant land Buying land or property off-the-plan Timber pest inspections...
Buying a property
The below information will assist if a landlord or park operator cannot contact the tenant, or the tenant has not provided instruction for the abandoned goods. Need to dispose of a previous tenant's belongings? Follow the information below and use this checklist to help you dispose of belongings a...
When a tenancy ends
Family and domestic violence and tenancy laws Quick close this page To close this window immediately, click on the orange exit button (right on a desktop computer or bottom for a mobile device) or press Ctrl +W if you are using a keyboard. For information about how to browse incognito, erase your...
Having problems with renting a home?
Residential illegal drug activity is cause for concern for tenants, owners, property managers and real estate agents alike due to potential health and safety risks to occupants. Of primary concern are houses — mostly rental properties — that have been used to manufacture, grow or smoke illegal...
Having problems with renting a home?
Patricia Blake January 2023 - Current Patricia Blake (known as Trish) became Commissioner for Consumer Protection and Executive Director for Consumer Protection in January 2023. Prior to becoming Commissioner Trish has been the Director of Retail and Services within Consumer Protection and worked...
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Publications

23 December 2022 Pool safety - it's everyone's responsibility Homes with pools, spas or portable pools must be safe to protect young children from injury or drowning. Royal Life Saving Australia...
Consumer Protection
Bulletin
23 Dec 2022
9 December 2022 In light of recent Optus and Medibank data breaches, the Department of Energy, Mines, Industry Regulation and Safety – Consumer Protection Division (Consumer Protection) has noted...
Consumer Protection
Bulletin
04 Dec 2023
In light of recent Optus and Medibank data breaches, the Department of Energy, Mines, Industry Regulation and Safety – Consumer Protection Division (Consumer Protection) has noted questions about the...
Consumer Protection
Bulletin
04 Dec 2023
8 November 2022 Energy Policy WA survey Energy Policy WA is conducting a survey among embedded networks stakeholders to better understand their experiences and inform policy. Embedded networks are...
Consumer Protection
Bulletin
29 Nov 2022
21 November 2022 Family Domestic Violence Tenancy Laws included in WA’s residential tenancy laws are due for review. Consumer Protection is keen to hear from you. This consultation paper outlines the...
Consumer Protection
Bulletin
22 Nov 2022
21 November 2022 Family Domestic Violence Tenancy Laws included in WA’s residential tenancy laws are due for review. Consumer Protection is keen to hear from you. This consultation paper outlines the...
Consumer Protection
Bulletin
22 Nov 2022
14 November 2022 Don’t believe the rumours. Your compliance with the Continuing Professional Development (CPD) program is required in 2022, and will continue to be a requirement in 2023. You still...
Consumer Protection
Bulletin
14 Nov 2022
14 November 2022 Don’t believe the rumours. Your compliance with the Continuing Professional Development (CPD) program is required in 2022, and will continue to be a requirement in 2023. You still...
Consumer Protection
Bulletin
14 Nov 2022
Status: CLOSED Friday 16 December 2022 Public consultation is now closed. It makes up part of a review of the family domestic violence provisions included in: Division 2A of the Residential Tenancies...
Consumer Protection
Consultations / public comment
23 Feb 2023
Who needs to complete a reference A business reference is required when applying for a land valuers licence. Business reference References from relatives/domestic partner, subordinates, business...
Consumer Protection
Form – application
20 Oct 2022

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Announcements

Fake social media ads use stolen images of legitimate rental properties Desperate people looking for rentals vulnerable to falling victim $41,000 lost to rental scams already this year, exceeding last year’s total People eager to secure a rental property amid WA’s tight market are falling victim to scammers using social media accounts to post fake ‘to let’ ads. So far this year, WA ScamNet at...
Consumer Protection
Media release
02 Sep 2022
Rockingham real estate agency and licensee fined a total of $23,000 Inaccuracies in trust account records and tenancy bonds lodged too late Warning to agents to ensure trust account accuracy and timely bond lodgements A Rockingham real estate agency and its licensee have been fined a total of $23,000 by the State Administrative Tribunal (SAT) for failing to lodge tenancy bonds with the Bond...
Consumer Protection
Media release
27 Jul 2022
Land valuer fined $4,000 for failing to meet accepted industry standards Inaccurate valuations have implications for buyers, sellers and tax purposes Maintaining standards is vital in upholding community confidence in the industry An Applecross land valuer has been reprimanded and fined $4,000 by the State Administrative Tribunal for failing to maintain basic industry standards when preparing...
Consumer Protection
Media release
20 Jul 2022
The Minister for Industrial Relations has approved a series of Work Health and Safety codes of practice which came into effect today. These codes have been adapted for Western Australian work health and safety environments from the Model codes of practice published by Safe Work Australia, developed through consultation with unions and employer organisations. Dr Patricia Todd, Chair of the Work...
WorkSafe
Department News
15 Jul 2022
The two rental applicants received fake emails saying they were successful Payments to secure the property were sent to the scammers’ bank account Potential tenants are left out of pocket and without rental accommodation Two people searching for a rental have lost a total of $23,500 after scammers appeared to have hacked into a Perth western suburbs’ real estate agency’s email account. Consumer...
Consumer Protection
Media release
12 Jul 2022
Landlord failed to lodge seven bonds with the Bonds Administrator $1,000 fine after Consumer Protection takes prosecution action Laws designed to keep tenants’ funds safe and secure A Mt Magnet landlord has been fined $1,000 and ordered to pay costs of $1,184.50 by the Perth Magistrates Court after being convicted of failing to lodge tenancy bonds with the Bond Administrator. Ian Black , who is a...
Consumer Protection
Media release
04 May 2022
Email communications between home buyer and settlement agent hacked Request for payment with false bank account details sent to buyer Loss brings 2022 total for payment redirection scams to more than a million dollars A WA woman has reported to Consumer Protection losing about $732,000 after scammers intercepted email communications between her and her settlement agent in relation to the purchase...
Consumer Protection
Media release
03 May 2022
Unauthorised withdrawal of a $50,000 deposit after business sale settlement Business broker and his company fined a total of $7,000 plus $1,000 in costs Warning that violations of trust account laws will not be tolerated A West Perth business sales agent and his company have been fined by the State Administrative Tribunal after making an unauthorised $50,000 withdrawal from the agency’s trust...
Consumer Protection
Media release
14 Apr 2022
Terms of short-term stay contracts ruled unfair as they strongly favoured the landlord Renters faced heavy financial penalties for minor breaches of the unfair terms Holiday and short-stay accommodation providers urged to review their contracts The Supreme Court has ordered a Perth property manager to stop using short-stay accommodation contracts which contain terms declared to be unfair under...
Consumer Protection
Media release
10 Mar 2022
The McGowan Government has released exposure drafts of regulations under the Work Health and Safety Act 2020 ahead of the commencement of major work health and safety (WHS) reforms in March 2022. Releasing the exposure drafts of the supporting regulations provides all participants in Western Australian workplaces the opportunity to prepare themselves to meet the requirements of the new Act and to...
WorkSafe
Alert
20 Dec 2021

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