Property industry

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Consumer Protection is seeking industry views on the final draft of the new Settlement Agents Code of Conduct 2016. Status : CLOSED Friday 20 May 2016 Background The new code, will replace the existing Settlement Agents’ Code of Conduct 1982 ( the 1982 Code) and implements feedback previously...
Consultations
All licensees must provide written notification, within one month, when there is a change to the: directors of a body corporate; partners of a firm, including directors if a partner is a body corporate; or person in bona fide control. N ewly appointed directors must provide the following: Two...
Real estate agents and sales representatives
Some household items can be safety hazards, especially for young children. Check your homes for common safety hazards and how to keep everyone safe: Baby and children's products , including change tables, cots and bunk beds. Sporting equipment . Trampolines, basketball hoops and treadmills. Button...
Home safety
Safety agencies regularly produce material to help prevent serious injury or death in and around the home. Portable swimming pools Recent focus of product safety was on the portable pools. Portable pools can pose a safety risk, especially for children under the age of five. Even in a small portable...
Multilingual consumers
Land valuers set their own fees however a written disclosure of all fees for service must be disclosed to the client prior to entering into any agreement. Land valuers must not receive a fee above the disclosed amount unless there is a significant change in the scope of the work. As with any other...
Land valuers
Safety in and around a rental property is the responsibility of both the landlord and tenant. The rental property must meet basic security, safety, and health standards. These include: RCDs (electrical surge protectors), smoke alarms, swimming and spa pool safety barrier compliance minimum security...
Security, safety, maintenance and entry rights
Consumer Protection regularly produces and updates publications about property industry laws and licensing. The below links will provide you with land valuer specific information. Bulletins Land valuers bulletins Forms Application for a land valuer's licence Land valuers licence renewal application...
Land valuers
A buyer’s agent provides a service directly to consumers looking to buy real estate. Buyer’s agents offer a number of different services, ranging from researching a single property to undertaking a complete search of available property, even evaluating and then negotiating the purchase of property...
Buying a property
As an alternative to post or email, licence, registration or certificate (authorisation) holders (including companies and partnerships, where applicable) can use the Department’s online change of contact system. To use the system you will need to have: Your current authorisation number You can find...
Occupations requiring licensing
Consumer Protection has a variety of prescribed (mandatory) and template forms. The links below are to help you find the form you need: Licences Motor vehicle industry licensing fees and forms (Motor vehicle dealers, salespersons, yard managers, car market operators, repairers and repair businesses...
Online resources

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Publications

14 November 2022 Don’t believe the rumours. Your compliance with the Continuing Professional Development (CPD) program is required in 2022, and will continue to be a requirement in 2023. You still...
Consumer Protection
Bulletin
14 Aug 2024
14 November 2022 Don’t believe the rumours. Your compliance with the Continuing Professional Development (CPD) program is required in 2022, and will continue to be a requirement in 2023. You still...
Consumer Protection
Bulletin
14 Aug 2024
Status: CLOSED Friday 16 December 2022 Public consultation is now closed. It makes up part of a review of the family domestic violence provisions included in: Division 2A of the Residential Tenancies...
Consumer Protection
Consultations / public comment
03 Nov 2024
Who needs to complete a reference A business reference is required when applying for a land valuers licence. Business reference References from relatives/domestic partner, subordinates, business...
Consumer Protection
Form – application
20 Oct 2022
16 September 2022 Cybersecurity risk warning Consumer Protection WA has warned that a move to enable businesses and organisations to shorten Australian website addresses could be an opportunity for...
Consumer Protection
Bulletin
20 Sep 2022
16 September 2022 Cybersecurity risk warning Consumer Protection WA has warned that a move to enable businesses and organisations to shorten Australian website addresses could be an opportunity for...
Consumer Protection
Bulletin
20 Sep 2022
Use this checklist to help ensure you meet your obligations when you dispose of belongings the tenant(s) has left behind at the end of a residential tenancy or a residential parks long-stay tenancy...
Consumer Protection
Checklist
10 Aug 2022
A person conducting a business or undertaking (PCBU) must do what is ‘reasonably practicable’ to keep workers and other people at the workplace healthy and safe. PCBUs must eliminate risks to health...
WorkSafe
Information
05 Aug 2022
20 July 2022 How to increase the bond after a rent increase While you can ask tenants to ‘top-up’ their security bond following a rent increase, it’s important to know what is legally allowed. There...
Consumer Protection
Bulletin
14 Aug 2024
20 July 2022 Don't let bond top-ups get you down Following an increase in rent, it is common for the landlord or agent to ask you to pay money to increase the security bond. Sometimes this is called...
Consumer Protection
Bulletin
14 Aug 2024

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Announcements

Sales rep failed to carry out checks that would have revealed sewer lines Land buyer forced to modify their building plans as a result of the late discovery Employer failed to be more thorough in their review of the matter A real estate sales representative and the Mt Lawley agency he works for have been fined a total of $9,000 by the State Administrative Tribunal for failing to uncover the...
Consumer Protection
Media release
21 May 2021
Sales rep failed to act honestly and fairly in land sale at Henderson Benjamin Widdowson breached the real estate industry Code of Conduct Financial interest in the sale not disclosed to all parties A Perth real estate sales representative has been reprimanded and disqualified from holding a registration for 12 months by the State Administrative Tribunal (SAT) for his dishonest involvement during...
Consumer Protection
Media release
09 Apr 2021
Tenants looking for rentals have lost thousands after responding to fake ads Recent victims are mothers who are now homeless and out of pocket People looking for rentals are urged to inspect the property before paying Tenants who are desperate to secure a rental property in the current tight market are being targeted by scammers with many thousands of dollars being lost and Consumer Protection...
Consumer Protection
Media release
09 Apr 2021
Landlords and tenants encouraged to act and negotiate in good faith Tenancies must be terminated lawfully Tenants urged to report unlawful evictions Tenants and landlords are encouraged to contact Consumer Protection for advice about rental rights and responsibilities, particularly in relation to termination notices and evictions. After COVID-19 emergency rental laws ended 28 March 2021 and with...
Consumer Protection
Media release
29 Mar 2021
Scammers intercept email communications between family and aged care home Grand-daughter organising the transfer gets fake email with different bank details Consumer advice: be suspicious of emails notifying bank account change Scammers have stolen about $375,000 intended to fund the aged care costs of a 102 year old woman, the money being the proceeds from the sale of her Ferndale home. The...
Consumer Protection
Media release
17 Mar 2021
Applications are open for grants helping WA tenants and landlords Up to $2,000 paid to landlords for future rent support Grants assist tenants struggling financially Applications are open under the Residential Rent Relief Grant Scheme to help tenants who are struggling financially meet rent payments. Renters who are facing a significant rent increase they are unable to afford can apply. However,...
Consumer Protection
Media release
02 Mar 2021
As a result of the Premier’s announcement placing WA into a hard lockdown until 6pm on Friday, 5 February, our counter and phone services are currently unavailable. You are encouraged to email any enquiries to consumer@demirs.wa.gov.au . If your matter is urgent, please include a contact telephone number in your email and Consumer Protection will call you back within 24 hours. We will resume full...
Consumer Protection
Department News
01 Feb 2021
Fourth phase of rent grant scheme to soften the blow of expected rent increases Grants give tenants and landlords an incentive to continue current tenancies Strategy aims to reduce evictions and large rent increases after March 28, 2021 More financial assistance is being offered by the McGowan Government to tenants and landlords with the aim of securing current tenancies when the moratorium on...
Consumer Protection
Media release
31 Jan 2021
Penny Lipscombe, Consumer Protection
Penny Lipscombe, Consumer Protection, by CP Media
With Commissioner for Consumer Protection Penny Lipscombe The clock is ticking on WA’s renting moratorium, which will see the ban on rent increases and some evictions being lifted when the COVID-19 coronavirus pandemic emergency laws expire on 28 March 2021. Consumer Protection is encouraging landlords and tenants to start a conversation now about what...
Consumer Protection
Media release
28 Jan 2021
Thornlie couple lose their home purchase savings in a payment redirection scam Settlement agent’s email used by scammers looked almost the same Property buyers and sellers should be suspicious of payment demands by email A Thornlie couple’s dream of buying their first home in Australia has been shattered after scammers stole almost $133,000 after cloning the settlement agent’s email address. The...
Consumer Protection
Media release
14 Jan 2021

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