Property industry

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Real estate consumer publications

Information for real estate consumers Consumer Protection have developed a number of publications to assist consumers with real estate transactions. Home buyers Home Buyers Survival Guide Sale by offer and acceptance Buying vacant land Buying land or property off-the-plan Home buyers assistance...
Buying a property
10 Aug 2018

Abandoned goods at a rental property or park home

The below information will assist if a landlord or park operator cannot contact the tenant, or the tenant has not provided instruction for the abandoned goods. Need to dispose of a previous tenant's belongings? Follow the information below and use this checklist to help you dispose of belongings a...
When a tenancy ends
31 Jul 2018

Safe Tenancy WA

Family and domestic violence and tenancy laws Quick close this page To close this window immediately, click on the orange exit button (right on a desktop computer or bottom for a mobile device) or press Ctrl +W if you are using a keyboard. The eSafety Commissioner's online safety checklist has more...
Having problems with renting a home?
03 May 2018

Commissioner for Consumer Protection

WATCH
Patricia Blake January 2023 - Current Patricia Blake (known as Trish) became Commissioner for Consumer Protection and Executive Director for Consumer Protection in January 2023. Prior to becoming Commissioner Trish has been the Director of Retail and Services within Consumer Protection and worked...
About us
29 Mar 2017

Lightning

In Western Australia workers have been killed by lightning, the most recent in 2014 when a backpacker working on a farm at Bruce Rock died after she was struck by lightning. Workers are most at risk working out in the open, on the sea or other waterways or sheltering under trees or other structures...
Environmental factors
14 Dec 2016

Boarders and lodgers review 2017

Consumer Protection sought community feedback about whether new laws should be introduced to regulate boarding and lodging in WA. Status: CLOSED , Friday 30 June 2017 Background Boarders and lodgers are currently not covered by the Residential Tenancies Act , although boarding premises...
Consultations
15 Sep 2016

Settlement agent licence fee refunds

Refunds will be considered with reference to the particular circumstances, and the requirements of the Settlement Agents Act 1981 (“the SA Act”) and associated Regulations. Settlement Agent Licence applications and triennial certificate renewal applications Licence and triennial certificate fee...
Settlement agents and conveyancers
12 Jul 2016

Drainage plumbing diagrams

Go to the 'Search for a drainage plumbing diagram' website Click here for the search Drainage plumbing diagrams are regularly used by homeowners, licensed plumbing contractors and others to determine the layout of drainage plumbing on a property. Knowing the layout of drainage plumbing can assist...
Certificates and diagrams
21 Jun 2016

Real Estate and Business Agents and Sales Representatives Code of Conduct consultation 2016

Consumer Protection is seeking industry views on the final draft of the new Real Estate and Business Agents and Sales Representatives Code of Conduct 2016. Status: CLOSED, Monday 30 May 2016 Background The new code, will replace the existing Code of Conduct for Agents and Sales Representatives 2011...
Consultations
26 Apr 2016

Land Valuers Code of Conduct 2016

Consumer Protection are seeking industry views on the final draft of the new Land Valuers Code of Conduct 2016. Status: CLOSED Friday 20 May 2016 Background The new code, will replace the existing Land Valuers Code of Conduct 2011 , (the 2011 Code) and implements feedback previously received from...
Consultations
19 Apr 2016

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Publications

Continuing Professional Development review

READWATCH
Group of people at training
Group of people at training, by Consumer Protection
The Review of Continuing Professional Development (CPD) in Real Estate and Settlement Industries report discusses the recommendations for the future of property...
Consumer Protection
Consultations / public comment
03 Nov 2024

Licensing application payment form

READ
If you are submitting your licence application by post or in person, and are making payment by credit card, you must complete this application form and attach it to your application. Applications...
Consumer Protection
Form – application
25 Jan 2023

It's trust account audit time! - Real estate industry bulletin 263

16 January 2023 It's trust account audit time! January is the perfect time to start preparing and referring last year’s trust account information to your auditor so the 2022 audit report can be...
Consumer Protection
Bulletin
14 Aug 2024

Managing a property affected by a disaster - Real estate industry bulletin 262

9 January 2023 Managing a property affected by a disaster Landlords and tenants each have responsibilities if a cyclone, storm, fire, flood, earthquake or some other disaster affects a rental...
Consumer Protection
Bulletin
09 Jan 2023

Pool safety - it's everyone's responsibility - Real estate industry bulletin 261

23 December 2022 Pool safety - it's everyone's responsibility Homes with pools, spas or portable pools must be safe to protect young children from injury or drowning. Royal Life Saving Australia...
Consumer Protection
Bulletin
23 Dec 2022

Data security in the settlement industry - Settlement industry bulletin issue 109

9 December 2022 In light of recent Optus and Medibank data breaches, the Department of Energy, Mines, Industry Regulation and Safety – Consumer Protection Division (Consumer Protection) has noted...
Consumer Protection
Bulletin
04 Dec 2023

Data security in the real estate industry - Real estate industry bulletin 260

In light of recent Optus and Medibank data breaches, the Department of Energy, Mines, Industry Regulation and Safety – Consumer Protection Division (Consumer Protection) has noted questions about the...
Consumer Protection
Bulletin
04 Dec 2023

Survey from Energy Policy WA - Real estate industry bulletin 257

8 November 2022 Energy Policy WA survey Energy Policy WA is conducting a survey among embedded networks stakeholders to better understand their experiences and inform policy. Embedded networks are...
Consumer Protection
Bulletin
29 Nov 2022

Review of Family Domestic Violence Tenancy Laws - Landlords bulletin 64

21 November 2022 Family Domestic Violence Tenancy Laws included in WA’s residential tenancy laws are due for review. Consumer Protection is keen to hear from you. This consultation paper outlines the...
Consumer Protection
Bulletin
14 Aug 2024

Review of Family Domestic Violence Tenancy Laws - Real estate industry bulletin 259

21 November 2022 Family Domestic Violence Tenancy Laws included in WA’s residential tenancy laws are due for review. Consumer Protection is keen to hear from you. This consultation paper outlines the...
Consumer Protection
Bulletin
14 Aug 2024

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Announcements

Perth property manager ordered to stop using unfair terms in contracts (Rolf Voulon / Perth Room Rentals / Starland Management Pty Ltd)

Terms of short-term stay contracts ruled unfair as they strongly favoured the landlord Renters faced heavy financial penalties for minor breaches of the unfair terms Holiday and short-stay accommodation providers urged to review their contracts The Supreme Court has ordered a Perth property manager to stop using short-stay accommodation contracts which contain terms declared to be unfair under...
Consumer Protection
Media release
10 Mar 2022

Surprise landlord visits on their tenants cause for concern

Reports of landlords and agents flouting laws with unannounced visits Warning for owners and agents to follow the legal procedures for visits Tenants urged to lodge complaints against offending landlords and agents Consumer Protection is concerned about reports of private landlords and property managers carrying out surprise visits on their tenants, calling on them to comply with their legal...
Consumer Protection
Media release
25 Nov 2021

New tenancy education project targets vulnerable communities

Tenancy toolkit uses imagery to assist visual storytelling of complex legal issues The aim is to improve the understanding of tenancy laws and processes Aboriginal and culturally linguistically diverse communities to be targeted A major effort to improve the understanding of renting rights in vulnerable communities has been launched with the release of a specially-designed educational toolkit...
Consumer Protection
Media release
22 Oct 2021

Supervisor to take control of settlement agency after concerns raised (Real Asset Conveyancing Pty Ltd)

Consumer Protection granted supervision order to take over settlement agency Action follows failure to complete recent settlements and disburse funds Transactions involving the agency’s trust account under investigation A supervisor will be appointed to a West Leederville settlement agency to take control of the agency’s bank accounts and its operations after concerns were raised about its...
Consumer Protection
Media release
21 Sep 2021

Order to pay $7,500 after false aircon claims about home for sale (Lomax Coastal Realty Pty Ltd / Loma Eldridge)

Website listing and signboard claimed the home had reverse cycle air conditioning Home in fact had ducted evaporative air conditioning with only cooling function Fines under Australian Consumer Law for making false or misleading statements False claims about the air conditioning system of a Jindalee home for sale has resulted in an Alkimos real estate agency and its Director being ordered to pay...
Consumer Protection
Media release
18 Aug 2021

Late lodgement of tenancy bonds results in fine for property agency (Tiapan Pty Ltd / L.J. Hooker City Residential)

Agency took up to five weeks to lodge bonds with the Bond Administrator Law allows lodgement within two weeks but no longer Property managers reminded to process bonds as soon as practicable Failure to lodge three tenancy bonds on time has resulted in an East Perth real estate agency being reprimanded and fined $2,500 by the State Administrative Tribunal. Tiapan Pty Ltd , trading as L.J. Hooker...
Consumer Protection
Media release
16 Aug 2021

$6 million grant bonanza for first home buyers in WA

More than 3,000 Western Australians secure home buyers grant in 2020-21 Near record $6 million paid out to help people buy their first home Funds come from interest earned from the trust accounts of real estate agents A near record $6 million in Home Buyers Assistance Account (HBAA) grants were paid to first home buyers last financial year, helping more than 3,000 Western Australians to buy their...
Consumer Protection
Media release
04 Aug 2021

Appliance safety in the spotlight as gas campaign heats up

Building and Energy campaign targets carbon monoxide hazards in the home Gas heaters should be regularly serviced by a licensed gas fitter Ensure adequate ventilation and awareness of carbon monoxide symptoms A new campaign is urging Western Australians to stay safe and warm this winter by having their gas heaters serviced and being aware of carbon monoxide risks. The campaign, by the State’s gas...
Building and Energy
Media release
22 Jul 2021

Rent relief grant scheme extended to help struggling tenants

Rent support or rent arrears grants on offer Scheme which has already supported thousands of tenants extended until December 31, 2021 Previous applicants can apply again The McGowan Government has extended the Residential Rent Relief Grant Scheme (RRRGS) to continue to assist tenants facing financial hardship due to COVID-19 to pay their rent. Applications for the existing scheme, which has so...
Consumer Protection
Media release
25 Jun 2021

Fines for forgetting to disclose material fact prior to home sale (Natalie Snooks / Optimus Real Estate)

Encroachment of a garage into neighbouring property not disclosed before sale Agent told about the issue during appraisal but forgot about it Warning to agents to improve efforts to discover and disclose facts Failing to disclose an encroachment issue prior to the sale of a Nedlands home has resulted in a real estate agency and its former Director being fined a total of $13,000 by the State...
Consumer Protection
Media release
14 Jun 2021

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