Consumer

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Planning to buy a car? Whether it’s your first car , a new car or a used car you’re purchasing, you should always carry out a few pre-purchase checks before you agree to take it home. On this page: Check registration and vehicle plates Check the condition of the car Test drive Perform a PPSR search...
Buying a vehicle or boat
You can buy a used car through a: Licensed dealer Private seller Auctioneer Licensed dealer Buying a car through a dealer provides you with some automatic consumer protections, flexibility to compare options and avoids the stress of negotiating with private sellers. Dealers have obligations under...
Buying a vehicle or boat
If you’re planning on buying a new car, here’s some things to consider: Know your budget and what you want from a car (size, use etc.); Arrange finance (if applicable) Check the contract conditions Check the warranty conditions Insure your car Conduct pre-delivery checks Contract When you buy a...
Buying a vehicle or boat
A car’s odometer reading can indicate kilometres the car has actually travelled and whether the necessary checks, services and repairs have been carried out at the required times. A valid and correct odometer reading is necessary to maintaining the car’s mechanical safety. The odometer can be found...
Buying a vehicle or boat
From glossy brochures offering the chance to buy or even win amazing travel packages through to fake social media requests for help from friends and family, Western Australians receive their fair share of travel-related scams. The travel page covers general protections consumers have under the...
Travel
Travel costs can be varied and expensive. There are a few tips you should consider before purchasing the travel. Checking terms and conditions is essential in any travel package, accomodation or insurance. Costs Published travel costs are subject to change, even if you have paid a deposit. This is...
Travel
The Magistrates Court deals with disputes between consumers and traders with claims of up to $75,000. You can opt for a less formal, more private, process without the need for lawyers if your claim is less than $10,000. For claims over $10,000 the matter is dealt with in a court (with or without...
Formal complaints
Important notice Consumer Protection is currently experiencing a high level of demand for its conciliation services which will delay the progress of some complaints. Complaints may be queued and will be allocated in order of priority. If you haven’t done so already, please see the Consumer...
Formal complaints
In Western Australia and the Indian Ocean Territories, Consumer Protection attempts to settle property related disputes and complaints around retail goods or services purchased here, or from Australian retailers online. Priority is given to people who are at risk of harm, and issues that have the...
Formal complaints
You may find it useful to use this checklist and keep it with you when you make your complaint. You can also find out what happens when you make a complaint . The Department has produced fact sheets on the conciliation process and business tips for handling complaints . We recommend you have the...
Complaints

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Publications

My shopping rights flash cards and posters in - Dinka
Consumer Protection
Promotions
29 May 2014
My Shopping Rights flash cards and posters in Arabic
Consumer Protection
Promotions
29 May 2014
If you want to trade as a special retail shop you must apply for a certificate. Qualified applications will be processed promptly and free of charge. Lodging an application An application can be...
Consumer Protection
Form – application
04 Dec 2023
European House Borer (EHB) is a destructive pest of untreated, seasoned (dry), coniferous wood including pine, fir and spruce. This fact sheet provides information on what to look for and how to...
Building and Energy
Fact sheet
22 May 2014
Is your plumber licensed? Only plumbers who hold appropriate licences issued by the Plumbers Licensing Board (the Board) can legally carry out regulated plumbing work (water supply, sanitary and...
Building and Energy
Fact sheet
04 Dec 2023
This fact sheet provides guidance about Western Australia’s smoke alarm laws requiring owners to have compliant smoke alarms in dwellings that are subject to transfer of ownership, rent or hire.
Building and Energy
Fact sheet
26 Jun 2024
Rules for Pools and Spas is intended primarily for owners and occupiers as general guidance on the safety barrier requirements for swimming and spa pools in Western Australia. Rules for Pools and...
Building and Energy
Guide / handbook
09 Jul 2024
If you are planning to have your roof restored by coating or painting, this fact sheet will guide you through the most common problem areas.
Building and Energy
Fact sheet
22 May 2014
When dealing with building disputes relating to a regulated building service, Building and Energy may require the parties to a complaint to provide further details about the complaint. These further...
Building and Energy
Guidance note
23 Jan 2019
The new 'Dividing fence matters' webpage provides general guidance on the Dividing Fences Act 1961 (the Act) and its interaction with local government by-laws in relation to the construction and...
Building and Energy
Brochure
04 Nov 2021

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Announcements

It may be a familiar scenario for some shoppers – you spot an advert for a product at a very attractive sale price and place an order, but it’s later cancelled by the retailer claiming the item is ‘out-of-stock.’ Consumers may be left wondering whether the business is obliged to honour the discounted price, regardless of whether the item had genuinely sold-out or if a mistake had been made during...
Consumer Protection
Media release
21 Sep 2022
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. FuelWatch reports that, from 6am tomorrow (Wednesday 21 September 2022), the average price of regular unleaded petrol (ULP) will increase by 25 cents per litre (cpl) to 177.5 cpl. Puma/Caltex hiking by up to 50 cpl up to 195.9 cpl; Coles Express, 7-Eleven, Ampol, Caltex Woolworths/...
Consumer Protection
Media release
20 Sep 2022
Unlicensed motor vehicle repairer to pay $3,000 fine and $418 in costs Repairer ignored four warnings to re-apply after his licence expired Licensing laws important to maintain high industry standards in WA A Bayswater motor vehicle restorer and repairer who ignored several warnings about operating without a licence has been fined $3,000 by the Perth Magistrates Court. Peter John Cooper , trading...
Consumer Protection
Media release
16 Sep 2022
As one of the world’s sunniest landscapes, Western Australia is home to a booming rooftop solar industry that shows little sign of slowing down as many households look to address rising power bills and reduce pollution. More than 400,000 WA homes and businesses, or around 36 per cent of customers, are estimated to have rooftop solar connected to WA's main grid, with that figure predicted to swell...
Consumer Protection
Media release
15 Sep 2022
High complaint numbers prompt reminder to research solar installers Issues involve poor quality parts, installers not using due care and skill Some complaints about companies that have gone out of business WA consumers looking to install home solar energy systems are urged to select their installers carefully, following a high number of complaints reported to Consumer Protection. So far this year...
Consumer Protection
Media release
14 Sep 2022
National Public Holiday to honour life and service of Queen Elizabeth II Normal public holiday trading hours will apply for Thursday 22 September Metropolitan Perth trading hours will be 11am to 5pm, in accordance with the Retail Trading Hours Act 1987 (WA) The State Government will apply normal public holiday trading hours for the one-off National Public Holiday to honour Queen Elizabeth II. The...
Consumer Protection
Media release
13 Sep 2022
Vast majority of dealers/repairers inspected found to be complying with the law Inspections carried out in Busselton, Dunsborough and Margaret River areas Three vehicles issued with defect notices and one unlicensed repairer found A sweep of parts of WA’s South West by Consumer Protection automotive officers has recently given the vast majority of motor vehicle dealers and repairers in the area a...
Consumer Protection
Media release
12 Sep 2022
The contents of 131 showbags and 20 stall products inspected for safety A total of 34 items failed to meet product safety standards Most items identified did not comply with new button battery rules Product safety inspections of toys and novelty items being sold in showbags and by stallholders at this year’s Perth Royal Show have resulted in 34 items identified that do not comply with product...
Consumer Protection
Media release
08 Sep 2022
With Consumer Protection recently celebrating its 50 th anniversary in Western Australia, we have been reminded that while many things have changed over the last five decades, there is also so much that has remained the same. Back in the early 1970s, second-hand cars accounted for 40 per cent of the complaints we handled, while travel agents, tenancy and product safety were the other big issues...
Consumer Protection
Media release
07 Sep 2022
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. FuelWatch reports that, from 6am tomorrow (Wednesday 7 September 2022), Perth’s average price of regular unleaded petrol (ULP) will increase by 23 cents per litre (cpl) to 177.4 cpl. 7-Eleven, Ampol, BP, Caltex Woolworths and Coles Express hiking between 33-41 cpl up to 189.9 cpl;...
Consumer Protection
Media release
06 Sep 2022

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