Personal services - An industry guide to the ACL

This guide provides information on the ACL for businesses which provide personal services; for example, hairdressing and beauty services, furniture removal, photography, or carpet and curtain cleaning.

It covers key aspects of the law such as sales tactics, deposits and refunds, focusing on issues where:

• industry bodies have requested more detailed guidance for business
• consumers frequently report problems to national, state and territory consumer protection agencies.

This guide gives general information and examples – not legal advice or a definitive list of situations where the ACL applies. You should not rely on this guide for complete information on all your obligations under the ACL. 

This guide supplements the ACL guides for business and legal practitioners, available from consumerlaw.gov.au:

• Consumer guarantees
• Sales practices
• A guide to unfair contract terms law
• Avoiding unfair business practices
• Compliance and enforcement: how regulators enforce the Australian Consumer Law
• Product safety.

This guide gives general information and examples – not legal advice or a definitive list of situations where the ACL applies. You should not rely on this guide for complete information on all your obligations under the ACL. 

Go to the Australian Consumer Law websiteconsumerlaw.gov.au