Consumer

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Goods linked to a service

People often buy goods linked to services. An example is a mobile telephone, often linked to a contract for network services. This is sometimes called a ‘linked service contract’. If you are returning goods within a reasonable time and are entitled to a refund, you can also cancel the linked...
Services
04 Mar 2014

Media contacts

The media team is the first point of contact for journalists and other members of the media wanting information about Consumer Protection and its activities. The media team: prepares media releases and speeches arranges media interviews organises launches promoting our products and objectives...
Contact Consumer Protection
04 Mar 2014

Services covered by Australian Consumer Law

A service is covered if: it cost up to $100,000* and the person or business you bought it from sold it as part of their business or professional activity, including not-for-profit activity; or it cost more than $100,000* and is the kind of service normally bought for personal, domestic or household...
Services
04 Mar 2014

Consumer Protection legislation

The Parliamentary Counsel's Office publishes all Western Australian legislation. You can seach and download Acts and Regulations in PDF or Word format. You can download a document with a list of Acts by administering portfolios .
About us
04 Mar 2014

Enforceable undertakings

Consumer Protection has at its disposal a wide range of enforcement options when dealing with breaches of fair trading legislation. Enforceable undertakings are just one of these options. An enforceable undertaking is a legally binding agreement where the trader or business agrees to do certain...
Enforceable undertakings
04 Mar 2014

Unsolicited consumer agreements - Door to door sales consultation 2013

Consultation on unsolicited consumer agreements ( Door to door sales) Status: Closed 26 July 2013. Comments were sought on a proposal to amend the Australian Consumer Law (WA) to vary permitted calling hours for unsolicited consumer agreements – also known as door to door sales in 2013. The...
Consultations
04 Mar 2014

Service business guarantee

Who guarantees the service? The person or business who sold you the service (the ‘supplier’) guarantees the service . This means they are responsible for fixing a problem when the service does not meet a consumer guarantee. What do they guarantee about the service? They guarantee to provide...
Services
04 Mar 2014

Contact Consumer Protection

Call Consumer Protection Contact Centre on 1300 30 40 54 for information on a variety of topics including tenancy, consumer rights, fair trading, buying and selling property, scams, licences and registrations and running a not-for-profit organisation.
Contact Consumer Protection
04 Mar 2014

Licensed occupations

Businesses and people working in certain industries must be licensed or registered with Consumer Protection. Abbreviations shown in brackets below represent the code for the type of licence. Motor vehicle industry Dealers (MD) Repairers (MR) Repair businesses (MRB) Salespeople (MS) Yard managers (...
Tradespeople
04 Mar 2014

Travel agent licence review 2013

Travel agent licence review Status: Closed Friday 4 October 2013 Consumer Protection is seeking community comment about whether specific laws for the WA travel industry should continue or whether the general laws are adequate. We have released a position paper and urge consumers and industry...
Consultations
04 Mar 2014

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Publications

Online reviews: a guide for business and review platforms

READ
Online consumer reviews are increasingly being relied upon by consumers as a low cost means of making more informed purchasing decisions. As long as the integrity of those reviews is ensured, this is...
Consumer Protection
Guide / handbook
29 May 2014

Sample complaint letter about home building work

A sample complaint letter for unsatisfactory building work. Your name Your address Your phone number Your email address (if you have one) Date Name of builder Street Suburb/town State Postcode Dear...
Consumer Protection
Template
22 Oct 2020

Going to the Magistrates Court

READ
Publication last updated 7 April 2021 If you have a dispute and have not been able to resolve it directly or through conciliation, then going to the Magistrates Court may be the next step. Going to...
Consumer Protection
Fact sheet
30 Jan 2023

Sample complaint letter to a car dealer

Sample complaint letter to a car dealer. Your name Your address Your phone number Your email address (if you have one) Date N ame of dealer Street Suburb/Town State Postcode Dear Sir/Madam Re: (...
Consumer Protection
Template
22 Oct 2020

Using gas safely in marine craft

When was the last time you checked your LP gas installation? Follow this simple checklist to see if your marine craft is safe and complies with the regulations.
Building and Energy
Brochure
20 Sep 2022

Owner-builder application package

READ
Guidelines for applying for owner-builder approval from the Building Services Board.
Building and Energy
Form – application
14 Aug 2019

Contracts: Information you need to know (consumers)

READ
This fact sheet gives an overview of what constitutes a contract and the obligations arising from entering into a contract. What is a contract? A contract is a legally binding agreement between two...
Consumer Protection
Fact sheet
10 Oct 2017

Carers' guide to consumer protection

READ
Advice for carers and care workers. Consumer Protection (a division of the Department of Energy, Mines, Industry Regulation and Safety) provides assistance and advice about the rights and...
Consumer Protection
Guide / handbook
04 Dec 2023

Real estate fees - Negotiating with an agent

READ
Real Estate Fees Negotiating with an Agent
Consumer Protection
Brochure
27 May 2014

Expression of interest application form - consumer committee

READ
Expression of interest application form
Consumer Protection
Form – application
30 May 2014

Pages

Announcements

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. FuelWatch reports that, from 6am tomorrow (Wednesday 16 November 2022), the average price of regular unleaded petrol (ULP) will increase by 23 cents per litre (cpl) to 201.4 cpl. Coles Express hiking by up to 39 cpl up to 214.9 cpl; Ampol and Caltex/Puma up to 213.9 cpl; BP up to...
Consumer Protection
Media release
15 Nov 2022

New regulations to make funeral costs clearer

Funeral pricing will be publicly available to enable easy comparisons Grieving family and friends will know the total cost before a funeral is held Unscrupulous sales practices will be stamped out to stop overcharging New regulations are now in place that will result in funeral costs being clearer and making it easier for those grieving to make informed decisions at a difficult time. Funeral...
Consumer Protection
Media release
15 Nov 2022

Hot consumer safety tips for summer

Warning for children to avoid riding quad bikes during upcoming summer holidays Over a third of child drowning deaths in 2021-22 occurred in a swimming pool Portable pools, trampolines and gifts containing button batteries are other hazards As the weather heats up, many families are looking forward to spending more time outdoors and around water. Consumer Protection wants to help keep children...
Consumer Protection
Media release
15 Nov 2022

Landscaper fined for not fixing faults – Haval Akrawy

Substandard turf and concrete work in Beeliar and Ashby Ignoring a building remedy order is an offence under WA’s building laws $5,000 fine and $2,000 in costs to be paid A Perth magistrate says two home owners were left in a “vulnerable position” after paying for substandard work by a landscaper, who ignored orders from the Building Commissioner to fix the faults. Haval Akrawy , also known as...
Building and Energy
Media release
14 Nov 2022

Extended retail trading hours to increase Christmas convenience

Online shoppers urged to be vigilant as scammers expected to be active An additional 37 trading hours approved to make Christmas and Australia Day shopping more convenient 57 extra hours of trading between Labour Day in March this year and Australia Day next year Western Australian shoppers are being urged by the State Government to be cyber safe this Christmas by being vigilant to scams while...
Consumer Protection
Media release
10 Nov 2022

Commissioner's Blog: Scam losses double in 2022

Australians are losing more money to scams than ever before, so taking a moment to consider whether there might be a scammer behind the next random phone call, text message or email you receive has never been so important. Empowering consumers to learn how to spot a scam is the focus of this year’s Scams Awareness Week (7-11 November 2022), hosted by the Australian Competition and Consumer...
Consumer Protection
Media release
10 Nov 2022

Concrete evidence of driveway defects – Ricky Noel Clements

Cracks, incomplete work and other defects at Woodvale and Landsdale properties No attempt to follow official orders for remedy or compensation Conviction at trial following prosecution by Building and Energy A Perth tradesman has been fined $12,500 for ignoring orders issued by the Building Commissioner to fix defective driveway work at two homes. Ricky Noel Clements , trading as Harden Up...
Building and Energy
Media release
09 Nov 2022

Commissioner's Blog: Think twice before buying extended warranties

Being offered an extended warranty by a salesperson on new cars, whitegoods or electronics may be a familiar scenario to many shoppers, but it could be a waste of your money if you buy one. This is because the products we buy automatically come with a number of guarantees under our consumer laws, including a requirement that they be of acceptable quality and last a reasonable amount of time,...
Consumer Protection
Media release
04 Nov 2022

Another public warning about dodgy tree lopper’s bad behaviour (Sean Weinthal / Arthur McInnes / AMAC Tree Services / Palm and Tree Services)

Serious concerns about tree lopper’s unethical and illegal business practices Demanding cash payment in full upfront and no receipt a warning sign Don’t deal with this rogue tree lopper with long history of bad behaviour Consumer Protection is issuing yet another public warning about the bad behaviour of a dodgy Perth tree lopper who has been the subject of numerous warnings and prosecution...
Consumer Protection
Media release
03 Nov 2022

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. FuelWatch reports that, from 6am tomorrow (Wednesday 2 November 2022), the average price of regular unleaded petrol (ULP) will increase by 24 cents per litre (cpl) to 198.5 cpl. Puma/Caltex and Ampol hiking by between 35-45 cpl up to 214.9 cpl; Coles Express, EG Ampol, 7-Eleven and...
Consumer Protection
Media release
01 Nov 2022

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