Consumer

Topics

Referral selling and pyramid schemes

Referral selling Referral selling is when a consumer is persuaded to buy goods or services by promises of a rebate, commission or other benefit for supplying information that helps the trader sell to other consumers, and the consumer does not get the promised benefit unless some other event happens...
Store policies and sale practices
20 Mar 2014

Sales practices

The Australian Consumer Law (ACL) protects consumers from unfair sales practices. The laws cover practices including: Refunds, repairs and replacements No refunds Unsolicited supplies Telemarketing and door-to-door sales Referral selling and pyramid schemes Multiple pricing (more than one price is...
Store policies and sale practices
20 Mar 2014

Price display

Component pricing When a business promotes a price for goods or services, they must state the total price. If the business promotes a price that is only one component of the cost, they must also advertise the total price (as a single figure) at least as prominently as the partial price. The single...
Store policies and sale practices
20 Mar 2014

My consumer rights posters and flash cards

My consumer rights posters and flash cards can be used for educational purposes, and cover the following topics: My shopping rights Shopping refunds Guarantees and Warranties Contracts Lay-by agreements Resolving issues and lodging complaints The posters and flash cards are available in the...
Multilingual consumers
18 Mar 2014

Your rights - multilingual

Consumer protection agencies in Australia develop an innovative communication tools to help people from diverse backgrounds understand their consumer rights and responsibilities under the Australian Consumer Law. Your rights when buying something Your rights when you buy something , produced by the...
Multilingual consumers
18 Mar 2014

Cooling-off and cancelling unsolicited contracts

Your cooling-off and termination rights You have 10 business days to reconsider the contract (unsolicited agreement). During this time you can cancel the contract without penalty. This is called the ‘cooling-off’ period. If the agreement was negotiated over the phone, the cooling-off period begins...
Door to door and telephone sales
13 Mar 2014

Door-to-door sales and contracts

Door-to-door sales are a type of unsolicited consumer agreement . If a salesperson approaches you (such as a door-to-door salesperson), other than by telephone, then they must: contact you within the allowed times ; clearly explain upfront the purpose of the visit and provide identification (a name...
Door to door and telephone sales
13 Mar 2014

Building approval forms

An application must be lodged with the permit authority or local government that has responsibility for the area in which the building is (or is intended to be) located. Form templates are available to permit authorities on the Local Government Extranet . Organisations requiring access to the...
Building approval forms
12 Mar 2014

Gas safety information

Gas is a safe and efficient source of energy when used properly. Gas appliances and installations incorporate in their designs safety features to protect people and property from malfunctions (usually with appliances). However, without proper installation and use, the potential exists for the...
Gas installations
05 Mar 2014

Find an adjudicator

This information applies to construction contracts entered into before 1 August 2022. For contracts entered into on or after 1 August 2022 see the Building and Construction Industry (Security of Payment) Act 2021 webpages. Below is a list of adjudicators who are currently registered under the...
Find an appointor or adjudicator
05 Mar 2014

Pages

Publications

Allanson wild fire - 4 February 2005

READ
Energy Safety carried out an investigation into the fire and could not determine the cause. The fire originated in the area of a network operator's power pole. However, there was no evidence of...
Reports
29 Apr 2014

Western Power's Wood Pole Management Systems: Regulatory Compliance Audit 2005

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A compliance assessment (audit) to identify the degree to which the asset management systems and practices employed by Western Power that affected the strength and structural adequacy of its wood poles in 2005 comply with the Electricity (Supply Standards and Systems Safety) Regulations 2001.
Reports
03 Jun 2014

Toodyay wild fire - 3 February 2007

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A wild fire occurred near Chatcup Road on 3 February 2007. Energy Safety carried out an investigation into the cause of the fire and determined that the fire started when a 22 kV conductor clashed...
Reports
29 Apr 2014

Parryville wild fire - 7 March 2007

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A wild fire occurred near Parryville on 7 March 2007. Energy Safety carried out an investigation into the cause of the fire and determined that the fire started when a 22 kV conductor clashed with an...
Reports
03 Jun 2014

Parkerville bushfire - 3 January 2008

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A bush fire occurred near Brindle Road, Parkerville on 3 January 2008 and the Fire and Emergency Service Authority (FESA) advised Energy Safety at approximately 1700 hours on the same day.
Reports
20 May 2014

Two Rocks bushfire - 16 January 2009

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Energy Safety carried out an investigation into the cause of the fire near Breakwater Drive, Two Rocks Western Australia on 16 January 2009. It was determined that the fire occurred w hen two 22 kV...
Reports
29 Apr 2014

Dunsborough bushfire - 7 February 2009

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Energy Safety carried out an investigation into the cause of the fire in Dunsborough. It was determined that the cause of the fire was a leakage current due to dust or salt spray on the insulators,...
Reports
29 Apr 2014

Balingup bushfire - 14 February 2009

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Energy Safety carried out an investigation into the cause of the fire at Balingup and determined that the cause of the fire was a fallen pole which ignited the dry grass and vegetation.
Reports
29 Apr 2014

Western Power's Distribution Wood Pole Audit Review 2008

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A review of Western Power's response to the 2006 regulatory compliance assessment of Western Power's distribution wood pole management systems.
Building and Energy
Reports
19 Jul 2019

Toodyay Fire - 29 December 2009 - Report

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Energy Safety carried out an investigation into the cause of the fire in Toodyay and determined that the cause of the fire was a fallen pole that ignited ground stubble. Please click the following...
Reports
03 Jun 2014

Pages

Announcements

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 15 February 2023), the average price of Perth’s regular unleaded petrol (ULP) will increase by over 25 cents...
Consumer Protection
Media release
14 Feb 2023

Commissioner's Blog: You can’t buy love but you can buy local this Valentine’s Day

Don’t disappoint loved ones this Valentine’s Day with online flowers or gifts that don’t arrive in time, or arrive in time but are not what you ordered. If you have left your shopping to the last minute, make sure to seek delivery guarantees when ordering online, so you know your flowers or gifts will arrive in time. For gifts that arrive but aren’t what was advertised online, such as flowers...
Consumer Protection
Media release
13 Feb 2023

Fire risk alert for double-door display fridge – BeefEater BS28200

Use, sale and hire ban for BeefEater BS28200 models made between 2017 and 2019 Seven electrical fires in WA in the past four years Owners should switch off the fridge and contact Electrolux Home Products WA’s electrical safety regulator has banned the use, sale and hire of a BeefEater outdoor display fridge following seven fires in Perth. The prohibition applies to BeefEater BS28200 models made...
Building and Energy
Media release
09 Feb 2023

Scam danger for last minute ticket buyers to sold out UFC event

Fans hoping to still buy tickets to UFC event urged to be vigilant to scams Tickets sold in violation of ticket scalping laws could be cancelled and entry refused Some ads re-selling tickets illegally have already been taken down Fans who are desperate to attend the sold out Ultimate Fighting Championship (UFC 284) event at Perth’s RAC Arena on Sunday night (12 February 2023) are being cautioned...
Consumer Protection
Media release
09 Feb 2023

Love is in the air but so are romance and dating scams

67 victims reported losing almost $3 million to romance scams in WA in 2022 Don’t transfer money or give your bank account details to someone you haven’t met in person Assume people you speak with online are scammers This Valentine’s Day (14 February), don’t open your heart up to scammers targeting vulnerable victims looking for love online. Romance and dating scams are on the rise, with scammers...
Consumer Protection
Media release
09 Feb 2023

Commissioner's Blog: Record WA scam losses and victims in 2022

WA ScamNet has released a 2022 scam report, with 1,203 people reporting combined losses of $15,988,513 - a seven per cent increase on 2021’s recorded losses and recorded amount of victims. The report reveals online shopping and classified scams claimed the most victims. 274 online shoppers lost a total of $876,774, with 270 buyers and sellers on classified sites losing a total of $564,680 -...
Consumer Protection
Media release
09 Feb 2023

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today, motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 8 February 2023), the average price of regular unleaded petrol (ULP) will increase by 24 cents per litre (cpl...
Consumer Protection
Media release
07 Feb 2023

More complaints trigger second warning against aircon/trailer trader (Kyle Feisst aka Chris Johnson or John Miller)

14 further complaints received after first public warning issued last year. Consumers now claim to be owed a total of $62,000 for incomplete or no work. Warning not to do business with the air conditioning installer and custom trailer builder. Despite a public warning being issued last year, a Perth air conditioning installer and builder of custom vehicle trailers continues to attract more...
Consumer Protection
Media release
02 Feb 2023

Commissioner's Blog: Watch out for Kimberley flood scams

People in flood-affected communities in the Kimberley and generous West Australians wanting to help with donations, are being warned to be on the lookout for opportunistic scammers trying to steal money in the wake of this disaster. Scammers were posing as legitimate registered charity - Leedal Foundation Limited - in Fitzroy Crossing, using a fake Instagram account in their name, asking donors...
Consumer Protection
Media release
02 Feb 2023

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. Over the past few weeks, the pattern of petrol pricing by the major fuel companies show a full return to weekly price cycles. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am...
Consumer Protection
Media release
31 Jan 2023

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