Consumer

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My consumer rights posters and flash cards

My consumer rights posters and flash cards can be used for educational purposes, and cover the following topics: My shopping rights Shopping refunds Guarantees and Warranties Contracts Lay-by agreements Resolving issues and lodging complaints The posters and flash cards are available in the...
Multilingual consumers
18 Mar 2014

Your rights - multilingual

Consumer protection agencies in Australia develop an innovative communication tools to help people from diverse backgrounds understand their consumer rights and responsibilities under the Australian Consumer Law. Your rights when buying something Your rights when you buy something , produced by the...
Multilingual consumers
18 Mar 2014

Cooling-off and cancelling unsolicited contracts

Your cooling-off and termination rights You have 10 business days to reconsider the contract (unsolicited agreement). During this time you can cancel the contract without penalty. This is called the ‘cooling-off’ period. If the agreement was negotiated over the phone, the cooling-off period begins...
Door to door and telephone sales
13 Mar 2014

Door-to-door sales and contracts

Door-to-door sales are a type of unsolicited consumer agreement . If a salesperson approaches you (such as a door-to-door salesperson), other than by telephone, then they must: contact you within the allowed times ; clearly explain upfront the purpose of the visit and provide identification (a name...
Door to door and telephone sales
13 Mar 2014

Building approval forms

An application must be lodged with the permit authority or local government that has responsibility for the area in which the building is (or is intended to be) located. Form templates are available to permit authorities on the Local Government Extranet . Organisations requiring access to the...
Building approval forms
12 Mar 2014

Gas safety information

Gas is a safe and efficient source of energy when used properly. Gas appliances and installations incorporate in their designs safety features to protect people and property from malfunctions (usually with appliances). However, without proper installation and use, the potential exists for the...
Gas installations
05 Mar 2014

Find an adjudicator

This information applies to construction contracts entered into before 1 August 2022. For contracts entered into on or after 1 August 2022 see the Building and Construction Industry (Security of Payment) Act 2021 webpages. Below is a list of adjudicators who are currently registered under the...
Find an appointor or adjudicator
05 Mar 2014

Unsolicited agreements

An agreement is considered to be unsolicited when: a supplier/salesperson approaches or telephones a consumer without that consumer having invited this contact; negotiations take place over the phone, or in person at a location other than the supplier’s premises; and the total value of the...
Door-to-door and telephone selling
05 Mar 2014

Unsolicited goods and services

Unsolicited supplies occur when goods or services are supplied to a person who has not agreed to purchase or receive them. There is no obligation by the consumer to pay for these. It is an offence for a supplier to: demand payment for goods or services if the recipient has not ordered them; or bill...
Door-to-door and telephone selling
05 Mar 2014

Online vouchers

Are you considering signing up with a group buying website to sell vouchers for your business offering goods or services at a discount online? Or have you already signed up and have customers seeking to redeem their vouchers now? If so, there are some things you may wish to consider. Websites...
Lay-by and gift vouchers
05 Mar 2014

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Publications

Parkerville bushfire - 3 January 2008

READ
A bush fire occurred near Brindle Road, Parkerville on 3 January 2008 and the Fire and Emergency Service Authority (FESA) advised Energy Safety at approximately 1700 hours on the same day.
Reports
20 May 2014

Two Rocks bushfire - 16 January 2009

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Energy Safety carried out an investigation into the cause of the fire near Breakwater Drive, Two Rocks Western Australia on 16 January 2009. It was determined that the fire occurred w hen two 22 kV...
Reports
29 Apr 2014

Dunsborough bushfire - 7 February 2009

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Energy Safety carried out an investigation into the cause of the fire in Dunsborough. It was determined that the cause of the fire was a leakage current due to dust or salt spray on the insulators,...
Reports
29 Apr 2014

Balingup bushfire - 14 February 2009

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Energy Safety carried out an investigation into the cause of the fire at Balingup and determined that the cause of the fire was a fallen pole which ignited the dry grass and vegetation.
Reports
29 Apr 2014

Western Power's Distribution Wood Pole Audit Review 2008

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A review of Western Power's response to the 2006 regulatory compliance assessment of Western Power's distribution wood pole management systems.
Building and Energy
Reports
19 Jul 2019

Toodyay Fire - 29 December 2009 - Report

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Energy Safety carried out an investigation into the cause of the fire in Toodyay and determined that the cause of the fire was a fallen pole that ignited ground stubble. Please click the following...
Reports
03 Jun 2014

Electrical safety of grid-connected solar installations in Western Australia - December 2011

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Escalation in demand for solar photo-voltaic (PV) systems underpins a need to ensure and monitor that solar PV installations are being properly installed.
Reports
03 Jun 2014

Western Power Service Connect Audit Report February 2012

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An audit has been conducted on Western Power's Service Connect Scheme. The report includes the audit conclusions and recommendations.
Reports
30 Apr 2014

Approved electrical appliances register

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This register identifies those electrical appliances that have been approved by for sale or hire, or that may be made available for sale or hire, or that may be advertised for sale or hire under section 33B(1A) of the Electricity Act 1945.
Building and Energy
Register
19 Jul 2019

Prescribed electrical appliances register

READ
Prescribed electrical appliances must not be sold, hired or exposed for sale or hire or advertised for sale or hire unles the electrical appliance of that class or type is approved and is stamped or labelled if and as prescribed in the regulations.
Building and Energy
Register
11 Nov 2021

Pages

Announcements

Inflated ticket holders at risk of being refused entry to UFC event

Inflated UFC tickets contravening WA’s anti-ticket scalping laws may be cancelled Risk of refused entry to fans with tickets sold for more than ten per cent mark-up Advice for ticket holders who have purchased from unauthorised resellers Consumer Protection is again warning consumers who may have purchased inflated tickets from unauthorised resellers to the upcoming Ultimate Fighting Championship...
Consumer Protection
Media release
09 Jan 2023

Commissioner's Blog: Safety advice for kids' Christmas gifts

With Christmas over for another year, many children are happily enjoying their new gifts. While it is always exciting for children to receive fun gifts to play with, they may pose some safety risks, so it is a timely reminder for parents to be aware of key safety issues with some products. Button or coin batteries are found in many toys and novelty gifts that produce light and sound effects, but...
Consumer Protection
Media release
05 Jan 2023

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. Over the past few weeks, the pattern of petrol pricing by the major fuel companies shows a full return to weekly price cycles. After today, motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am...
Consumer Protection
Media release
03 Jan 2023

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today it is likely motorists will have to wait for two weeks before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 28 December 2022), the average price of regular unleaded petrol (ULP) will increase by 23 cents...
Consumer Protection
Media release
27 Dec 2022

Failing to honour licence condition results in fine for vehicle repairer (Shaun Bland)

Repairer ordered by SAT to pay total of $4,676 in fines and costs Failed to provide a police clearance as required by certificate condition Also failed to advise changes of address as required by law Failing to comply with a condition attached to his certificate has resulted in a $3,000 fine and a reprimand for a Perth motor vehicle repairer. The fine was imposed by the State Administrative...
Consumer Protection
Media release
23 Dec 2022

Fine for unlicensed mobile vehicle repair work (Victor Wright / Ellenbrook Auto Services / Wrights Mobile Mechanical)

Unlicensed motor vehicle repairer to pay $2,000 fine and $566 in costs Repairer advertised services via Facebook and a website Consumers urged to do licence checks before engaging repairers An Ellenbrook motor vehicle repairer has been fined $2,000 by the Perth Magistrates Court for carrying out mobile mechanical repairs without a licence. Victor James Wright was also ordered to pay costs of $566...
Consumer Protection
Media release
23 Dec 2022

Commissoner's Blog: Unwrap eRideable rules before gifting one

Electric scooters, skateboards and hoverboards will no doubt appear under many Christmas trees this year, however there’s a very good reason why families should avoid buying eRideables as gifts for their children this festive season. While they may be an increasingly popular and fun way to get around, the reality is that eRideables are not toys and they are capable of causing very serious...
Consumer Protection
Media release
22 Dec 2022

Use your consumer rights to avoid post-Christmas disappointment

Consumer guarantees kick in if gift is faulty, unsafe or not as advertised ‘Change of mind’ not covered by the law, subject to the store’s returns policy Redeem gift cards as soon as possible in case retailer goes out of business WA consumers are being reminded about their rights should Christmas joy turn to disappointment when gifts end up being faulty, unsafe or not as described. In these...
Consumer Protection
Media release
22 Dec 2022

Warning about dangerous Christmas lights after electric shock injury

LED String Fairy Lights Net Mesh does not comply with electrical safety standards Buyers of this product must discontinue use and unplug immediately One consumer has reported an electrical shock injury needing hospital treatment Consumers are being urgently warned about dangerous Christmas lights that have caused an electric shock injury and are believed to have been sold recently in WA. In a...
Building and Energy / Consumer Protection
Media release
22 Dec 2022

New entrant in Perth’s fuel market named cheapest site in a record year

A new entrant into Perth’s fuel market has topped the list of the cheapest non-membership outlets in the Perth metropolitan area for 2022, in a year when high fuel prices broke all-time records. Atlas Fuel Kwinana offered Perth drivers an average price for regular unleaded petrol (ULP) of 165.7 cents per litre (cpl) throughout the year. The nearby Vibe Kwinana OPT came in second with 166 cpl and...
Consumer Protection
Media release
19 Dec 2022

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