Consumer

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The Western Australian Consumer Protection Awards provides an opportunity to reward and recognise the achievements of individuals, non-government organisations, businesses, local governments, journalists and media outlets that have increased awareness of consumer issues, provided support for...
Consumer Protection Awards
The terms and conditions of entering the Consumer Protection Awards
Consumer Protection Awards
Western Australia has some of the driest climatic regions in Australia and is prone to bush fire attack, particularly around the south west regions. In the past few years there have been numerous fire events that have devastated bushland areas and destroyed or damaged properties. Building and...
Building in bush fire prone areas
Building and Energy protects the community by setting standards and ensuring contractors have the skills, experience and financial capacity to deliver quality building services. It is illegal for an individual, partnership or company to contract for or carry out a building service without first...
Licensing search
Plumbing regulation reforms – what work can homeowners now do? Changes to Western Australia’s plumbing rules came into effect on 10 February 2024, with further reforms to roll out in 2025. The general public is now allowed to carry out certain basic plumbing tasks at their homes. A homeowner or...
Having plumbing work done
The Building Regulations 2012 (the Regulations) require all private swimming, spa, and portable pools that contain water that is more than 300mm (30cm) deep to have a compliant safety barrier installed that restricts access by young children to the pool and its immediate surrounds. This webpage...
Swimming pools and spas
A sustainable building industry will balance environmental, social and economic issues to ensure a viable and valuable industry for future generations. The building industry includes developing, planning, designing, building, altering, or maintaining the built environment. The manufacturers,...
Sustainability
What is the European House Borer? The European House Borer (EHB) is a destructive pest that targets seasoned coniferous timber including pine, fir and spruce. If allowed to become established it can cause major structural damage to buildings. The adult beetle lays its eggs into cracks, holes and...
European House Borer
New! Building and Energy's Top 10 tips: Choosing a builder and signing a home building contract Translations – Building and Energy's Top 10 tips: Choosing a builder and signing a home building contract Available in Chinese Simplified (Mandarin), Vietnamese, Korean, Arabic, Chinese Traditional (...
Building or renovating your home
As part of its function, Building and Energy provides an avenue for both consumers and builders to resolve disputes relating to the carrying out of regulated building services and home building work contracts. These services are provided to parties as an alternative to the commencement of court...
Building complaints

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Announcements

Friday, 10 June 2022 Commercial tenancy laws covering retail shops now under review Various emerging issues to be canvassed during consultation phase Lease rights regarding rents, operating costs and duration of tenancy explored The laws which govern commercial tenancy agreements between small retailers and landlords, including shopping centre owners, are being reviewed by the McGowan Government...
Consumer Protection
Media release
10 Jun 2022
Solar energy storage systems can be an attractive option for households looking to capture and store their own renewable energy. However, around 450 WA home-owners that have installed several models of LG-branded home energy storage batteries are being urged to check if their device is on a national recall list due to fears they may overheat and ignite. Due to the stored energy, battery fires can...
Consumer Protection
Media release
09 Jun 2022
Consumer Protection and WA Police are raising the alarm after an increase in reports of teenagers and young adults being targeted in ‘sextortion’ scams.
Consumer Protection
Media release
09 Jun 2022
Tuesday, 7 June 2022 ServiceWA app upgrades will ensure users have easy access to FuelWatch Interactive functionality and map will show fuel prices available near users Next addition to ServiceWA app continues journey in redefining the way Western Australians interact with government services The McGowan Government has updated its ServiceWA app to include FuelWatch, providing an easy to navigate...
Consumer Protection
Media release
07 Jun 2022
The Department of Mines, Industry Regulation and Safety (DMIRS) has successfully released two of its primary products as described under “Better Services” in the Western Australian Digital Strategy Roadmap 2022 . Under the State Government Digital Strategy, DMIRS was allocated $3.6million to improve public access to its services with: a single sign-on solution; and a whole-of-state government...
Corporate
Department News
03 Jun 2022
Being contacted out of the blue by a business wanting to sell you something is a scenario many consumers will be familiar with. Whether it’s a knock at the front door from a salesperson, or unsolicited text messages, phone calls and emails, it may help to know there are strict rules surrounding how businesses are allowed to contact you. When it comes to door-to-door salespeople, there are...
Consumer Protection
Media release
02 Jun 2022
Unlicensed dealer ordered to pay more than $9,000 in fines and costs 13 vehicles sold illegally over a 16 month period Public plea for community to help stop backyard vehicle trading A man who bought and sold vehicles from his Marangaroo home without a licence has been ordered to pay a total of $9,262.50 in fines and costs by the Joondalup Magistrate Court. Hussain Al Hussein was fined $3,800 and...
Consumer Protection
Media release
01 Jun 2022
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today it is likely motorists will have to wait for two weeks before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 1 June 2022), the average price of regular unleaded petrol (ULP) will increase by 23 cents per...
Consumer Protection
Media release
31 May 2022
The State Government has approved four extra hours of trading for general retail shops in the Perth metropolitan area on each of the upcoming public holidays, WA Day and the Queen’s Birthday. The extension to permitted opening times means general retail shops will be able to trade any time between 8am and 6pm on Monday, 6 June 2022 (WA Day) and Monday, 26 September 2022 (Queen’s Birthday). The...
Consumer Protection
Media release
27 May 2022
WA building sector impacted by worldwide shortages and rising costs Information for consumers facing delays, cost increases and other challenges Resources available at the Building and Energy website (dmirs.wa.gov.au) WA’s building regulator has developed helpful information to assist consumers affected by current challenges in the home building sector, including impacts on project timeframes and...
Building and Energy
Media release
26 May 2022

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