Consumer

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Consumer Protection Policies

Consumer Protection has a number of policies which articulate the principles that underpin our work. These policies guide our approach to promoting fair trading and consumer protection, whether we are providing information and advice, helping consumers resolve disputes or investigating complaints...
About us
17 Oct 2019

Regional Services Review Consultation Paper September 2019

Status: CLOSED, Submissions closed at 5pm on 28 October 2019 Background In late 2018, the Department of Mines, Industry Regulation and Safety (DMIRS) commenced a Regional Services Review to improve service delivery to our regional customers. DMIRS staff and State and Local Government stakeholders...
Consultations
24 Sep 2019

Review of the Disposal of Uncollected Goods Act 2019

The Disposal of Uncollected Goods Act 1970 (DUG Act) is being reviewed to examine the processes for disposing of uncollected goods Status: CLOSED , closed 31 October 2019. Background The purpose of this review is to update the DUG Act’s provisions, which are outdated and do not take into account...
Consultations
26 Jun 2019

Electric shocks and reporting

Electric shocks from taps, pipes or appliances are warning signs that something could be wrong with the electrical wiring or applainces.
Reporting accidents
20 May 2019

Disciplinary and prosecutions media releases – Builders

The following media releases on disciplinary outcomes for building services providers have been issued in the previous six years. The list for each year appears in descending order. 2023 Fines for undertaking building services while unregistered - Lordz Pty Ltd and Peter Lord Concrete company in...
Disciplinary and prosecution media releases
14 Mar 2019

Stay connected with Consumer Protection

You can keep up to date with Consumer Protection news and events by following our social media accounts: Like us on Facebook Follow us on Twitter Connect with us on LinkedIn Follow us on Instagram You can also subscribe to our bulletins: WA ScamNet alerts FuelWatch alerts Property bulletins
Online resources
07 Feb 2019

House, pet or baby sitting services

Under the Australian Consumer Law, a business that provides a house sitting, pet sitting, baby sitting or cleaning service must meet service guarantees. How to protect yourself To reduce the chance of problems, consider doing the following: Contact several agencies before making a decision to get...
Services
29 Jan 2019

Travel information and checklist

WATCH
When you book travel, tours, tickets and accommodation in Western Australia, you have consumer rights under the Australian Consumer Law (ACL). However if travel services are cancelled because of COVID-19, see the information below as the ACL is unlikely to apply. Travel during COVID-19 Travellers [...
Travel
06 Dec 2018

Pressure cookers

WATCH
Pressure cookers have been around for a long time. Many of us are familiar with stories of ‘exploding’ cookers where boiling sauce has shot all over the walls and ceiling – or even worse - over an unsuspecting cook in the kitchen. Today’s pressure cookers have multiple safety features, including...
Product safety for consumers
08 Nov 2018

Consumer issues impacting Indigenous people 2018

National consultation on consumer issues impacting Indigenous people Status: Closed, 4 December 2018 The National Indigenous Consumer Strategy (NICS) reference group is seeking to better understand consumer protection issues affecting Indigenous people in Australia. The survey covers key priority...
Consultations
07 Nov 2018

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Publications

Ask us: Buying big ticket items

When buying expensive goods, including fridges, washing machines and televisions, there are many options available to help you make these purchases. Saving If you know you’re going to have to come up...
Consumer Protection
Fact sheet
29 Apr 2024

Ask Us: Mobile phones

Before you buy a mobile phone or sign up to a contract you should be aware of these 10 things. 1. Shop around Look at many different types of plans, pre-paid, capped and monthly because call costs...
Consumer Protection
Fact sheet
29 Apr 2024

Ask Us: Book-up

What is book-up? Book-up is short term credit offered by a shop owner that lets you buy goods or services and pay for them later. Some shop owners will charge a fee for allowing you to use book-up...
Consumer Protection
Fact sheet
29 Apr 2024

Don't come knocking (Aboriginal consumer video)

Experience tells us rogue traders are deliberately preying on Aboriginal consumers either door-to-door or over the phone in a telemarketing style. Don’t Come Knocking - The Australian Consumer Law...
Consumer Protection
Promotions
08 Jul 2022

BA8A – Notice of cessation – Multiple properties (building work)

READ
Current version of the Notice of cessation – Multiple properties (building work) form.
Building and Energy
Form – application
02 Sep 2021

Be in the know before you need a tow

READ
Print the PDF and keep it in your vehicle so you have it handy when you need it. Get prepared before being involved in a car accident or roadside breakdown situation. The first tow truck doesn’t have...
Consumer Protection
Fact sheet
04 Aug 2021

Proposed reforms to retirement villages legislation in WA - Consultation Regulatory Impact Statement 4 - Managing changes to a retirement village

READ
Update on the retirement village legislation reform process Submissions to all Consultation Regulatory Impact Statements (CRIS) are now closed. We would like to thank all stakeholders who provided...
Consumer Protection
Consultations / public comment
04 Dec 2023

Industry Bulletin 139 – Coating and corrosion failure to carports and patios

READ
This bulletin is intended to highlight the responsibilities of fabricators and installers when carrying out the preparation, manufacture and installation of carport and patio structures.
Building and Energy
Bulletin
24 May 2021

Guide on price increases to home building work contracts

READ
This information relates to home building work contracts that fall within the scope of the Home Building Contracts Act 1991 – that is, contracts for home building work valued between $7,500 and $500,000.
Building and Energy
Guide / handbook
17 May 2022

Industry Bulletin 138 – Weatherproofing – Windows and doors

READ
This bulletin provides guidance on the selection and installation of windows and doors. It is intended to assist in improving the standard of design, documentation and building compliance to reduce water penetration into buildings during wind driven rain events.
Building and Energy
Bulletin
06 May 2021

Pages

Announcements

Concrete company in court – Decorative Concrete Specialists Pty Ltd, Gerard Zomer, Paula Seager

Failure to fix a defective driveway has cost a Rockingham concrete business and its directors $16,000 in fines, following prosecution by WA’s building regulator. Building and Energy’s case against Decorative Concrete Specialists Pty Ltd and directors Gerard Zomer and Paula Seager concluded at Rockingham Magistrates Court. The company and Mr Zomer did not appear and were convicted in their absence...
Building and Energy
Media release
13 Dec 2023

Commissioner's Blog: Christmas plea to take care when giving to charity

As the festive season unfolds, the spirit of giving comes alive, prompting many of us to extend a helping hand to our community through charitable donations. Before opening your wallet to support a cause close to your heart, it’s important to watch out for scams and ask questions to find out if your full donation will be passed on. Scammers may pose as a real charity or a cause that appeals to...
Consumer Protection
Media release
13 Dec 2023

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 13 December 2023), the average price of Perth’s regular unleaded petrol (ULP) will increase by over 35 cents...
Consumer Protection
Media release
12 Dec 2023

Plumber’s penalty for unresolved drainage leak – Matthew Continibali

Plumbers Licensing Board media statement A Landsdale plumber has been ordered to pay almost $3,500 in fines and costs for failing to fix a drainage leak when required, resulting in two additional inspections by the plumbing regulator. At Perth Magistrates Court on 13 November 2023, Matthew Continibali (PL9752) of Contabs Pty Ltd, trading as Outlook Plumbing , pleaded guilty to breaching WA’s...
Building and Energy
Media release
12 Dec 2023

Commissioner's Blog: Keep your Christmas cheer in check

The pressures and temptations to spend too much over Christmas can create financial stress and debt that linger long after the Christmas cheer has gone. Despite increasing costs of living, including higher mortgage interest rates, a report by Australian Consumer and Retail Studies at Monash Business School shows people are planning to spend an average of $1,088 on Christmas presents, with 65 per...
Consumer Protection
Media release
06 Dec 2023

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 6 December 2023), the average price of Perth’s regular unleaded petrol (ULP) will increase by over 34 cents...
Consumer Protection
Media release
05 Dec 2023

Avoid a trip to the ED – safe summer tips for families

Safety warning for parents about the dangers of eRideables Quarter of drowning deaths in young children occurred in a pool in 2022-23 Trampolines and Christmas presents with button batteries can be hazardous With the warm weather here already, Consumer Protection has some timely safety tips for families to enjoy a safe summer. A fun way for kids to zip around outdoors is on a motorised scooter,...
Consumer Protection
Media release
30 Nov 2023

Commissioner's Blog: Electrical safety this summer

Decorative lights, electronic gifts and DIY projects are hallmarks of the festive season, prompting WA’s electrical safety regulator, Building and Energy, to share top tips for a safe summer. Festive lights are a popular addition to homes at this time of year, but damaged or incorrectly used lights can cause electric shocks and fires. Consumers are urged to check that lights, cords and plugs are...
Building and Energy / Consumer Protection
Media release
29 Nov 2023

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 29 November 2023), the average price of Perth’s regular unleaded petrol (ULP) will increase by over 34 cents...
Consumer Protection
Media release
28 Nov 2023

Watch out for bushfire charity scams

Devastating Mariginiup bushfire a likely target for callous scammers Donors urged to be wary of fake websites and bogus social media posts Advice to only donate via Lord Mayor’s Distress Fund or licensed charities Kind-hearted Western Australians looking to donate to the victims of the Mariginiup bushfire are being warned by Consumer Protection to be wary of scammers who may set up fake charity...
Consumer Protection
Media release
28 Nov 2023

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