Consumer

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WA Fitness Industry Code of Practice review Community and fitness industry feedback has recently been sought on the experience and operation of the Fair Trading (Fitness Industry Code of Practice) Regulations 2020 (WA) (Fitness Code). The Fitness Code commenced on 1 July 2021 and replaced the Fair...
Consultations
Western Australia’s smoke alarm laws require owners to have compliant smoke alarms in dwellings that are subject to transfer of ownership, rent or hire. The following publications provide more information on the smoke alarm requirements. Relevant industry bulletins Industry Bulletin 86 – Smoke...
Smoke alarm laws
Eggs sold or advertised in Australia as "free range" must have been laid by hens kept in certain conditions as set out by the Free Range Egg Labelling Information Standard introduced in April 2018. 'Free range' means the eggs were laid by hens that: had meaningful and regular access to an outdoor...
Food
The roof space of your home can be a very dangerous area. There are serious electrical hazards in roof spaces and the potential for electric shocks is high. Hazards can include: exposed live electrical conductors or wiring; unenclosed joints in conductors; deteriorated electrical cabling (often...
Electrical installations
The Commonwealth Government are seeking your views on the clarification, simplification and modernisation of the consumer guarantee framework Status: Open, closes Monday 23 April 2018. Background A recent review of the Australian Consumer Law (ACL) highlighted a number of benefits to Australians...
Consultations
Important electrical safety message from the Director of Energy Safety To the Proprietor Dear Sir / Madam No RCD means no second chance Residual current devices (RCDs) are the single most effective measure to prevent electrocutions, serious electrical injuries and fires. The circuit breakers and...
Residual current devices (RCDs)
This Gas Service Logbook has been issued by the Director of Energy Safety as a means of recording information about the servicing of a consumer’s gas installation by a registered gas fitter. Use of this Gas Service Logbook for recording servicing work by a gas fitter satisfies the requirement of...
Installation and service record books
Wire bristles from barbecue brushes can cause serious throat or digestive injuries when ingested. Thousands of injuries have been reported from accidentally consuming the bristles around the world, including in Australia. The metal bristles on barbecue brushes can become loose. Be aware of bristles...
Product safety for consumers
What is the sharing economy? The sharing economy is an online marketplace run by platform operators which connects consumers with people who have goods or services to sell, hire, rent or lease. Platform operators provide administrative functions, such as facilitating payment and managing the...
Your consumer rights
Creating a safe and secure environment for your baby is important and we have collated some advice on common products and household tips to help you. The below pages and publications detail the various ways you can reduce or remove common hazards to avoid the risk of injury to your growing child...
Product safety for consumers

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Publications

Roughing it no longer has to be part of camping. Portable fridges, barbecues, cookers, outdoor heaters and other portable gas appliances can make camping holidays much more enjoyable. Portable gas...
Building and Energy
Brochure
18 Nov 2021
This public consultation paper considers the need for changes to the regulation of vehicle consignment sales . The options for reform have been developed through analysis of current business...
Consumer Protection
Consultations / public comment
07 Dec 2020
The department's annual report for 2019-2020 presents information on its statutory compliance, financial, non-financial and operational performance, in accordance with the requirements of the...
Corporate
Reports
12 Oct 2020
Publications last updated 7 October 2020. The Fair Trading (Prepaid Funerals Code of Practice) Regulations 2020 (the code) is a new mandatory code of practice for Western Australia's prepaid funeral...
Consumer Protection
Checklist
03 Mar 2021
This handy fire and emergency information publication can be customised with details specific to your short-term rental. Print the completed document and leave in a convenient place for your guests.
Consumer Protection
Information
30 Sep 2020
An audit of combustible cladding on high-rise, high-risk private and public buildings.
Building and Energy
Reports
16 Sep 2020
Building and Energy receives complaints from consumers about faulty building and plumbing work. These matters can be resolved quickly through discussion with the contractor and this must be...
Building and Energy
Form – application
29 Sep 2023
Urgent Samsung top loader washing machine safety recall Samsung top loader washing machines which have been recalled remain in WA homes, potentially creating a serious fire hazard that puts lives at...
Consumer Protection
Flyers
03 Sep 2020
Why are reforms being considered? Following a vehicle accident, drivers can easily be taken advantage of as they are often highly vulnerable and in shock. Serious concerns about the accident towing...
Consumer Protection
Consultations / public comment
10 Aug 2020
This compliance letter is provided to Consumer Protection by the Better Regulation Unit (BRU) of the Department of Treasury. The BRU is responsible for assessing Decision Regulatory Impact Statements...
Consumer Protection
Information
21 Jul 2020

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Announcements

Western Power was today fined $80,000 after pleading guilty to failing to ensure network safety in relation to the Wickepin-Narrogin bushfire in February 2022. Perth Magistrates Court heard the bushfire on 6 February 2022 started when Western Power’s high-voltage overhead electricity conductors clashed between two power poles in Wardering. The resulting sparks ignited grass stubble and the fire...
Building and Energy
Media release
22 Dec 2023
Former building contractor Lordz Pty Ltd (BC100934; cancelled) and its director Peter Lord have been fined for undertaking building services while unregistered. There was no appearance by Mr Lord or the company at Midland Magistrate Court on 11 December 2023 following prosecution by Building and Energy. They were convicted in their absence of two offences under the Building Services (Registration...
Building and Energy
Media release
22 Dec 2023
Explosion and injury risks from the use of LP gas adaptors Adaptors override the improved safety of LCC27 valves Ensure the safe connection of LP gas cylinders and appliances The State’s energy safety regulator is warning against the use of valve connectors (adaptors) following a recent incident resulting in serious injury. A Perth home owner recently received severe burns while using a barbecue...
Building and Energy
Media release
22 Dec 2023
It's that time of the year when many kids are counting down to Christmas! It’s also the time our Consumer Protection safety inspectors are out and about making sure toys are safe for Santa’s sack. Button batteries, which power many kids’ novelty toys, remain a deadly risk to small children if they swallow these tiny circular batteries. Our safety inspectors have already visited 58 stores and...
Consumer Protection
Media release
20 Dec 2023
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 20 December 2023), the average price of Perth’s regular unleaded petrol (ULP) will increase by over 33 cents...
Consumer Protection
Media release
19 Dec 2023
A Perth electrician has lost his electrical licences following a criminal conviction for indecent acts while working at a customer’s home. The man’s electrical worker and electrical contractor licences were cancelled by the State Administrative Tribunal after referral by Building and Energy. The Tribunal heard that the electrician was convicted of two indecent dealing offences involving a 13-year...
Building and Energy
Media release
19 Dec 2023
Failure to fix a defective driveway has cost a Rockingham concrete business and its directors $16,000 in fines, following prosecution by WA’s building regulator. Building and Energy’s case against Decorative Concrete Specialists Pty Ltd and directors Gerard Zomer and Paula Seager concluded at Rockingham Magistrates Court. The company and Mr Zomer did not appear and were convicted in their absence...
Building and Energy
Media release
13 Dec 2023
As the festive season unfolds, the spirit of giving comes alive, prompting many of us to extend a helping hand to our community through charitable donations. Before opening your wallet to support a cause close to your heart, it’s important to watch out for scams and ask questions to find out if your full donation will be passed on. Scammers may pose as a real charity or a cause that appeals to...
Consumer Protection
Media release
13 Dec 2023
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 13 December 2023), the average price of Perth’s regular unleaded petrol (ULP) will increase by over 35 cents...
Consumer Protection
Media release
12 Dec 2023
Plumbers Licensing Board media statement A Landsdale plumber has been ordered to pay almost $3,500 in fines and costs for failing to fix a drainage leak when required, resulting in two additional inspections by the plumbing regulator. At Perth Magistrates Court on 13 November 2023, Matthew Continibali (PL9752) of Contabs Pty Ltd, trading as Outlook Plumbing , pleaded guilty to breaching WA’s...
Building and Energy
Media release
12 Dec 2023

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