Consumer

Topics

Prepaid funerals

New prepaid funeral code – what it means for industry Fair Trading (Prepaid Funerals Code of Practice) Regulations 2020 (the code) is a new mandatory code of practice for Western Australia's prepaid funeral industry. The code ensures any funds are managed within secure investments under the name of...
Business tools
02 Sep 2020

Look for the WaterMark

WATCH
Have you checked if the products you are buying or installing are certified for use in Australia? In Australia most plumbing and drainage products must be WaterMark certified. The WaterMark Certification Scheme is a mandatory national scheme for plumbing and drainage products to ensure they are fit...
Responsibilities
18 Aug 2020

Short-term rental accommodation

Short-term rental accommodation has increased in popularity in recent years. Homeowners want to make money by renting out a room or property to guests. Meanwhile holiday-makers and business travellers are looking for alternatives to traditional accommodation. Information below addresses the...
Holiday accommodation
17 Aug 2020

Future regulation of WA's accident towing industry 2020

WATCH
Reforming WA's accident towing industry - outcome of consultation. The consultation report summarises what stakeholders told us about problems with Western Australia’s accident towing industry and options for regulating the industry.
Towing CRIS industry icon
Towing CRIS industry icon, by Consumer Protection
Towing industry reforms...
Consultations
03 Aug 2020

Consumer Protection Awards FAQ

Nominating for a Consumer Protection Award The frequently asked questions below provide some helpful information about the Consumer Protection Awards such as the essential entry requirements, how to apply for an award and the judging process. When do nominations open and close? Nominations open and...
Consumer Protection Awards
15 Jul 2020

Towing after an accident

It’s your choice You have the right to decide who tows your car and where it is towed – you don’t have to choose the first tow truck that arrives at the scene after an accident or breakdown. You can choose to have your car towed directly to a repairer, your home, or a storage yard. If possible,...
Servicing, repair and towing
17 Jun 2020

Earthing of lighting points and luminaires

Western Australian electrical safety regulations require all lighting points to have earth protection using a conductor connected to the main earth of the building’s electrical installation. The earthing conductor must be connected to a suitably robust earthing terminal of the lighting point (...
Electrical installations
14 May 2020

Open flue gas heater safety alert

WATCH
A national safety alert has been issued for several open-flued gas heaters that, under certain circumstances, may produce too much carbon monoxide – potentially causing serious health risks to users. Building and Energy is urging owners of these gas heaters to stop using them immediately. The...
Gas appliances
23 Apr 2020

Is your gas heater safe?

WATCH
Stay safe and warm this winter
Tickticktick2
Tickticktick2, by sgrove
You can’t see it or smell it. But while your gas heater is running, poisonous carbon monoxide could be spilling into your home. Unserviced gas heaters can spill carbon monoxide (CO) – a gas that you can’t see or smell but can make...
Gas appliances
23 Apr 2020

What is negative pressure?

WATCH
Safety advice for using open flued gas space heaters Negative pressure can occur when there is not enough ventilation in a home and an exhaust fan or range hood is operating. If an open flued gas space heater is operating at the same time as an exhaust fan, it may cause the gas heater to...
Gas appliances
22 Apr 2020

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Publications

Retirement Villages Legislation Reform - Western Australian Treasury Corporation Report

READ
Important Please read the Western Australian Treasury Corporation (WATC) Disclaimer, WATC IP Statement and DMIRS Statement below. Introduction The Western Australian Treasury Corporation (WATC)...
Consumer Protection
Reports
04 Dec 2023

Managing COVID-19 risks in the workplace

READ
Employers (or persons conducting a business or undertaking) have a duty under OSH or WHS legislation to eliminate, or if that is not reasonable practicable, minimise the risks of COVID-19 at the...
WorkSafe
Information
18 Feb 2022

Accident towing industry consultation report

READ
The Consultation Report summarises the outcome of public consultation undertaken by Consumer Protection in August 2020. The consultation sought stakeholders’ views about the need for industry reforms...
Consumer Protection
Reports
24 Feb 2022

Associations Incorporation Act review 2022

READ
Important Please note, this discussion paper was amended on 29 March 2022 to rectify an error on page 9 of the paper that stated that 90% of associations fall within the Tier 1 financial reporting...
Consumer Protection
Discussion paper
05 Apr 2022

Cost of cancelling a contract to buy a car (PELD)

READWATCH
If you sign a contract to buy a car and need to cancel the agreement, as of 1 January 2022 the maximum amount a motor vehicle dealer may charge is up to five per cent of the total purchase price...
Consumer Protection
Flyers
02 Feb 2022

Button batteries flyer

READWATCH
Button batteries can be a deadly hazard. If swallowed, button batteries can cause internal burns, severe bleeding and even death.
Button battery flyer header
Button battery flyer header , by Consumer Protection
What to do if a battery is...
Consumer Protection
Flyers
27 Mar 2023

General Inspection (Snapshot) Report six – Waterproofing wet areas

READ
Building and Energy undertook a snapshot general inspection into waterproofing systems in wet areas in. The outcome of this is presented in GIR6. The objective of GIR6 was to determine if...
Building and Energy
Reports
13 Dec 2021

Operators and residents of residential parks and lifestyle villages: changes are on the way

READ
Operators and residents of residential parks and lifestyle villages Changes are on the way! From 31 January 2022, changes to the Residential Parks legislation take place. This will affect your...
Consumer Protection
Brochure
10 Dec 2021

Local government’s four yearly inspections of private swimming pool safety barriers 2020-21

READ
Progress report on local government’s four yearly inspections of private swimming pool safety barriers 2020-21. This Report is the third annual report on the progress of local governments’ pool inspection programs and is in response to recommendation 7 of the Ombudsman WA report Investigation into ways to prevent or reduce deaths of children by drowning , tabled in Parliament on 23 November 2017.
Building and Energy
Reports
02 Dec 2021

Can I lodge a building service complaint?

READ
As part of its function, Building and Energy provides an avenue for both consumers and builders to resolve disputes relating to workmanship issues in connection with a regulated building services and...
Building and Energy
Fact sheet
22 Oct 2021

Pages

Announcements

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 20 March 2024), the average price of Perth’s regular unleaded petrol (ULP) will increase by 33 cents per litre...
Consumer Protection
Media release
19 Mar 2024

Tenancy project, financial counsellor, cruise stories scoop awards

A project helping keep people with disabilities in their homes and a financial counsellor working with vulnerable Aboriginal communities are among the winners of the 2024 Consumer Protection Awards.
Consumer Protection
Media release
15 Mar 2024

Commissioner's Blog: Don’t let the thrill of a bargain hunt cloud your judgement

Facebook Marketplace, Gumtree, eBay, garage sales and even swap meets can be brimming with a treasure trove of bargains. However, a bargain you buy today could cost you tomorrow. Buying items through private sellers requires caution to avoid potential issues that may not be covered by Australian Consumer Law (ACL). When you buy goods privately there is a risk they may not work as they should or...
Consumer Protection
Media release
14 Mar 2024

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 13 March 2024), the average price of Perth’s regular unleaded petrol (ULP) will increase by over 32 cents per...
Consumer Protection
Media release
12 Mar 2024

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 6 March 2024), the average price of Perth’s regular unleaded petrol (ULP) will increase by over 31 cents per...
Consumer Protection
Media release
05 Mar 2024

Commissioner's Blog: Click and wait – who’s responsible for delivery issues?

A lot of us love a bit of online shopping. The convenience and fast delivery times are all part of the lure. Online stores like Temu, Amazon and Shein are great for a bargain but who do you approach to get help when delivery is delayed or even worse… it never arrives? Based on the complaints Consumer Protection receives, we know a lot of people believe they need to take delivery issues up with...
Consumer Protection
Media release
29 Feb 2024

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 28 February 2024), the average price of Perth’s regular unleaded petrol (ULP) will increase by over 32 cents...
Consumer Protection
Media release
27 Feb 2024

Commissioner's Blog: AI scams – The new face of deception

Deepfake videos and voice impersonations are now a chilling reality. Scammers are weaponising artificial intelligence (AI) to create convincing video and audio of well-known people, work colleagues, family members or even someone you have fallen in love with online. Consumer Protection’s ScamNet is predicting the use of AI voice and video cons to be an emerging scam feature to watch out for this...
Consumer Protection
Media release
21 Feb 2024

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 21 February 2024), the average price of Perth’s regular unleaded petrol (ULP) will increase by over 32 cents...
Consumer Protection
Media release
20 Feb 2024

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 14 February 2024), the average price of Perth’s regular unleaded petrol (ULP) will increase by over 32 cents...
Consumer Protection
Media release
13 Feb 2024

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