Consumer

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Process E: Repairing an existing fence where damage is caused by a natural act or by one owner’s actions

Damage caused by one neighbour Situations may arise where you consider that your neighbour or neighbours should be responsible for paying the entire repair of the fence because it has been damaged by their actions or inaction. The Act only recognises a limited set of circumstances where an...
Dividing fences
23 Jul 2021

Process D: Repairing an existing fence

Step one: Negotiate with your neighbour An agreement between neighbours has priority over the requirements of the Act so it is best to approach the owner of the adjoining land first. The Act does not specify the requirements for obtaining quotes, however, having quotes and a clear understanding of...
Dividing fences
23 Jul 2021

Process B: Constructing a new fence when the adjoining owner cannot be contacted

In this case you will need to contact the Magistrates Court before building the fence. If you can satisfy the court that you have made reasonable enquiries to locate the owner and have issued the required notification, the court may make an order authorising the owner to construct a fence of a kind...
Dividing fences
23 Jul 2021

Process C: Constructing a new fence where the adjoining owner’s land is vacant

Except where there is an agreement or a court order in place, you cannot recover any of the costs from the adjoining land that is vacant for constructing a sufficient fence unless or until the current owner of the adjoining land: has completed a substantial building or structure on the land; has...
Dividing fences
23 Jul 2021

Process A: Constructing a new fence on developed land

Step one: Negotiate with your neighbour An agreement between neighbours has priority over the requirements of the Act, therefore when issues with a dividing fence occur it is best to approach the owner of the adjoining land and try to resolve matters together. In order to reach agreement with a...
Dividing fences
22 Jul 2021

Emergency repairs and services

Advice for consumers affected by an emergency Depending what caused the emergency – an accident or a natural disaster - whatever the damage and cause, here are few steps to help you fix up your home and get the help you need. Stay safe – asbestos, electrical and gas safety In the case of an...
Tradespeople
22 Apr 2021

Consumer complaint contacts

The following organisations may be able to help you when you have a dispute or complaint. Categories: consumer protection agencies legal services various industry areas While this list highlights selected contacts in each category, there are others available. Consumer protection agencies Consumer...
Complaints
20 Apr 2021

BBQ gas cylinder changes

WATCH
New valves on LPG cylinders From 1 April 2021 LP Gas cylinders with new valves are being phased in. When you next exchange your BBQ or outdoor gas appliance LP Gas cylinder after 1 April 2021, you may receive a cylinder with the new valve. You won’t need to replace your BBQ or outdoor gas appliance...
Gas installations
15 Apr 2021

Safe use of portable generators

If your electricity has been interrupted, a portable generator can be a convenient way to maintain power to some appliances. However, it can pose serious health and safety risks if not installed or used correctly. To safely use a generator to power your house or office electrical installation you...
Electrical appliances
15 Apr 2021

Fuel wholesaler and retailer obligations

Wholesale suppliers' obligation Wholesaler suppliers have obligations they must meet as set in the the Petroleum Products Pricing Act 1983. At fuel terminals, a wholesale supplier must: Notify the Commissioner of their next day's spot price or TGP for each fuel type they sell Not refuse to supply...
FuelWatch
14 Apr 2021

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Publications

Building disputes monthly report – March 2023

READ
An overview of building disputes for the month of March 2023.
Building and Energy
Reports
20 Apr 2023

Information for owners of new homes with polybutylene plumbing pipes

READ
Building and Energy has announced preliminary findings from its investigation into water leaks in Perth homes from a particular brand of polybutylene pipe. The investigation focused on identifying...
Building and Energy
Fact sheet
05 Jul 2024

Building disputes monthly report – February 2023

READ
An overview of building disputes for the month of February.
Building and Energy
Reports
14 Mar 2023

Building disputes monthly report – January 2023

READ
An overview of building disputes for the month of January.
Building and Energy
Reports
14 Mar 2023

Building disputes monthly report – December 2022

READ
An overview of building disputes for the month of December.
Building and Energy
Reports
14 Mar 2023

Pets campaign poster A3

READWATCH
Click the PDF link above to download your Betty and Barney 'new pet buyers - know your rights' poster today! Free promotional material such as the 'new pet buyers - know your rights' poster or pet...
Consumer Protection
Poster
16 Feb 2023

Competition terms and conditions

Keep baby safe giveaway 1. General 1.1 Instructions on how to enter and other details contained within promotional advertisements for the competition form part of the conditions of entry. 1.2...
Consumer Protection
Information
07 Mar 2024

Funeral pricing code compliance checklist

READ
This checklist will help you comply with the funeral pricing code about displaying and informing consumers about your services, prices and packages. Further information is available on the Funeral...
Consumer Protection
Checklist
22 Dec 2022

Funeral price list template

READ
The funeral information you must show is set in the Funeral Pricing Code of Practice . The following is an example of the way the required funeral information can be displayed. Template for funeral...
Consumer Protection
Template
22 Dec 2022

Advice when contacting a pet seller

Advice when contacting a pet seller Always call first to try and resolve dispute privately. Be clear about specific details surrounding the issue. Be clear about how you would like to resolve the...
Consumer Protection
Template
14 Dec 2022

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Announcements

Safety warning and infringements for power packs and chargers

WA’s energy safety regulator is warning about the dangers of unapproved electrical appliances after issuing $10,000 in infringements to sellers of illegal and potentially hazardous power suppl ies and chargers used for e-bikes , e- scooters, and e-skateboards. Building and Energy electrical inspectors found the appliances were not approved for use in Australia . Two retailers received...
Building and Energy
Media release
07 May 2024

Commissioner's Blog: Shedding light on dark patterns

As the cost of living continues to pinch, most people are looking for ways to save a bit of money, but some businesses use sneaky tricks to make us spend more than intended. Dark patterns are tactics used to nudge, manipulate or trick you into spending more than planned or providing personal data that isn’t needed. These tactics can be used in many situations, but the place you will see them most...
Consumer Protection
Media release
06 May 2024

$12,500 fine against Albany building supervisor – Asher Daniel Arthur Schlager

An Albany-based building supervisor has been fined $12,500 for failing to adequately manage and supervise the construction of a new home, which was eventually demolished. The State Administrative Tribunal’s (SAT) orders against Asher Daniel Arthur Schlager (BP101285) followed mediation about disciplinary allegations by Building and Energy. According to the agreed facts, Schlager Building Services...
Building and Energy
Media release
01 May 2024

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 1 May 2024), the average price of Perth’s regular unleaded petrol (ULP) will increase by 32 cents per litre (...
Consumer Protection
Media release
30 Apr 2024

Commissioner's Blog: Your crash, their payday? Claims harvesting explained

Picture this – your car has been badly rear-ended in peak hour traffic and you shakily give your personal details to the first tow truck driver on the scene, who takes your car away. A few days later you receive a call from a lawyer who knows all about your car accident and tells you they can “help” you get a significant payout for your minor whiplash. What you don’t know is that tow truck driver...
Consumer Protection
Media release
24 Apr 2024

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 24 April 2024), the average price of Perth’s regular unleaded petrol (ULP) will increase by over 31 cents per...
Consumer Protection
Media release
23 Apr 2024

Commissioner's Blog: Stop the interruptions - take back your phone from telemarketers and spam

Unwanted calls and spam SMS can be a source of frustration. Whether it's persistent telemarketers interrupting your dinner or irrelevant promotional texts flooding your phone, there are ways to put a stop to them. You may have forgotten about the Do Not Call register, which is a free service run by the Australian Communications and Media Authority (ACMA). You can register your home, personal...
Consumer Protection
Media release
18 Apr 2024

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 17 April 2024), the average price of Perth’s regular unleaded petrol (ULP) will increase by 32 cents per litre...
Consumer Protection
Media release
16 Apr 2024

Commissioner's Blog: Cracking the code on diesel pricing with FuelWatch

Unleaded petrol (ULP) prices often grab the headlines but for many West Aussie drivers, diesel is the lifeblood that keeps their utes, trucks, 4WDs and family cars running. Currently, Tuesday is the cheapest day to fill the tank with petrol, but Consumer Protection’s FuelWatch team often receives questions asking when the cheapest day is for diesel. Diesel does not follow a price cycle in the...
Consumer Protection
Media release
11 Apr 2024

Consumer advice following liquidation of Start Right Homes Pty Ltd

Building and Energy is advising homeowners affected by the liquidation of Start Right Homes Pty Ltd (BC14559) to contact QBE to discuss their home indemnity insurance. The Osborne Park building company, which mainly constructed single-storey houses, appointed liquidators on 7 April 2024. Building and Energy understands the company is yet to complete 24 projects. Building and Energy Executive...
Building and Energy
Media release
09 Apr 2024

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