You may need to organise emergency repairs due to an accident or natural disaster. Here are a few steps to help you repair your home and get the help you need.

Get multiple quotes and follow our tips on hiring qualified tradespeople. Speak to your insurer before hiring any tradespeople.

Be wary of travelling conmen who can take advantage of consumers in need of urgent repairs. They promise to complete repairs faster or cheaper than other businesses. They often make offers such as, ‘cheaper for cash’, ‘discounts for pensioners’ and ‘left over materials from a local job’.

Safety first - Asbestos, electrical and gas work

In an emergency, prioritise your family's safety. Be cautious of fallen power lines, exposed wiring, broken glass, and flood waters. If major damage has happened, be aware of the increased risk of asbestos. WorkSafe provides advice on cleaning up asbestos.

Managing electrical and gas issues after a disaster from Building and Energy covers safety tips. For information about reporting electrical issues see electric shocks.

Check electrical or gas infrastructure (including LPG appliances and cylinders) before using them. Make sure you use a licensed electrician, gas fitter, gas supplier or network operator.

Damage to a rental property

Major damage to a rental property covers your rental rights and responsibilities after a natural disaster.

Damage to a property ‘under offer’

If a property you were under contract to buy was damaged, please email or call 1300 30 40 54.

Disaster relief charities

Check if a charity you want to donate to is a licensed charities in WA. You can also check the Australian Charities and Not-for-profits Commission’s (ACNC) online charity register.

Insurance claims

Check your insurance policy for the cover of repairs. Write down details of all the damage and be aware of any policy excess limits.

Ask your insurer for help with:

• Excess limits
• Claims
• understanding your coverage
• preferred repairers
• Emergency accommodation options
• Any requirements to safeguard your property.

The Australian Financial Complaints Authority (AFCA) handles complaints against insurance companies. If you’ve lost your insurance details, the Insurance Hotline can help on 1800 734 621.

The Australian Securities and Investments Commission’s MoneySmart has advice on insurances.

Financial assistance

• The Disaster Recovery Funding Arrangements Western Australia (DRFAWA) provide financial help to those affected by disasters.
• The State Government will publish announcement for support after an emergency.
• Services Australia has information about payments and services for people who need help in an emergency.
• Check with utility services such as Telstra, Water Corporation or Western Power for any help they provide.

Need some advice?

If you need advice contact Consumer Protection on 1300 30 40 54 or by email.