Consumer

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The WA building industry is currently impacted by an Australia-wide shortage of building materials and skilled workers, which is affecting project timeframes and costs. This is not unique to WA and is happening across the world. A guide to building a home in challenging times Content on this...
Building a home in challenging times
The current, Australia-wide shortage of building materials and skilled trades is impacting the residential construction industry in Western Australia. Supply of building materials has been affected by the COVID-19 pandemic and increased building activity following the State and Federal stimulus...
Building a home in challenging times
This information relates to home building work contracts that fall within the scope of the Home Building Contracts Act 1991 (the Act) – that is, contracts for home building work valued between $7,500 and $500,000. The Act sets out the minimum contract terms and provides circumstances when a builder...
Building a home in challenging times
Funeral Pricing Code A public consultation to seek industry and consumer views on the draft Fair Trading (Funeral Pricing Code of Practice) Regulations 2022 (the Funeral Pricing Code) closed on 21 April 2022. The Funeral Pricing Code was published on 8 November 2022 and will commence on 1 May 2023...
Consultations
Consultation status: CLOSED Submissions closed 4 April 2022. Please subscribe to the Associations newsletter to keep up to date with the latest association information. The Associations Incorporation Act 2015 is being reviewed to check how well it is working. Background The purpose of this review...
Consultations
Renting or hiring a house or apartment Important electrical and gas safety information you need to know before you rent or hire a property. Renting or hiring a house or apartment fact sheet – Electrical and gas If you rent or hire a home or apartment, your landlord has a duty under electrical and...
Gas installations
Renting or hiring a house or apartment. Important electrical and gas safety information you need to know before you rent or hire a property.
Electrical installations
Who can make a plumbing work complaint? Building and Energy receives complaints from consumers about faulty building and plumbing work. These matters can be resolved quickly through discussion with the contractor and this must be considered in the first instance. If the rectification of plumbing...
Plumbing work complaints
The Consumer Justice Strategy will outline legislative reforms, policy development, and strategic priorities for consumer protection and fair trading in WA for the coming years.
About us
This webpage provides general guidance on the Dividing Fences Act 1961 (the Act) and its interaction with local government by-laws in relation to the construction and maintenance of dividing fences in Western Australia. The Act provides a process for sharing costs between neighbours, the...
Dividing fences

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Publications

An overview of building disputes for the month of July 2023.
Building and Energy
Reports
18 Aug 2023
An overview of building disputes for the month of June 2023.
Building and Energy
Reports
24 Jul 2023
Building and Energy has noticed an increase in the use of unapproved portable gas cooking appliances operating on butane canisters. The commercial use of these appliances, particularly used as table-top gas cooking appliances in indoor restaurant environments, has resulted in gas explosions injuring consumers. This fact sheet is intended to raise awareness by highlighting the 2016 WA prohibition order and the potential effects on restaurant design and patron safety.
Building and Energy
Fact sheet
06 Sep 2023
Building and Energy is Western Australia’s technical and safety regulator for the electricity industry and most of the gas industry as well as the regulator for the building, building surveying,...
Building and Energy
Plans
30 Jun 2023
Building and Energy is Western Australia’s technical and safety regulator for the electricity industry and most of the gas industry as well as the regulator for the building, building surveying,...
Building and Energy
Plans
30 Jun 2023
An overview of building disputes for the month of May 2023.
Building and Energy
Reports
16 Jun 2023
Button batteries can be a deadly hazard. If swallowed, button batteries can cause internal burns, severe bleeding and even death. Items containing button batteries include: toys TV and car key...
Consumer Protection
Flyers
22 Jun 2023
An overview of building disputes for the month of April 2023.
Building and Energy
Reports
25 May 2023
This document provides guidance for the safety requirements of clause 6.3.2 Restriction of stowed appliances of AS/NZS 5601.2:2020 and how it applies to gas cooking appliances installed to external slide out kitchens in caravans and camper trailers (recreational vehicles).
Building and Energy
Fact sheet
12 May 2023
Funeral directors can help you organise a funeral service. They must be transparent with their pricing, must not make incorrect or misleading statements and they must not offer unfair contract terms...
Consumer Protection
Checklist
12 May 2023

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Announcements

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 5 June 2024), the average price of Perth’s regular unleaded petrol (ULP) will increase by over 34 cents per...
Consumer Protection
Media release
04 Jun 2024
Rent bidding is now banned, tenants have stronger rights to fight back against retaliatory action by landlords and undercover officers from Consumer Protection will be checking to make sure landlords and agents are doing the right thing.
Consumer Protection
Media release
30 May 2024
Consumer Protection is urging Western Australian families to avoid doing business with an au pair placement provider that has allegedly taken $37,219 from unhappy customers.
Consumer Protection
Media release
30 May 2024
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 29 May 2024), the average price of Perth’s regular unleaded petrol (ULP) will increase by over 32 cents per...
Consumer Protection
Media release
28 May 2024
Behind the spotlight of gorgeous glamour shots, tender newborn photos and loving family portraits can be a dark reality. Unfortunately, some studio photography businesses behave like predators waiting to lure customers in with fake prizes, false promotions or “heavily discounted packages” that end up costing thousands. Last year, Consumer Protection received eight complaints about studio...
Consumer Protection
Media release
23 May 2024
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 22 May 2024), the average price of Perth’s regular unleaded petrol (ULP) will increase by 33 cents per litre (...
Consumer Protection
Media release
21 May 2024
Our lives are filled with devices powered by lithium-ion batteries – e-rideables, power tools, laptops, toys, smartphones, electric vehicles and even electric toothbrushes. Unfortunately, they also harbour a hidden danger. Lithium-ion batteries, no matter how small, are susceptible to fiery failures that can escalate quickly and pose a serious threat to our safety. These fires can be very...
Consumer Protection
Media release
15 May 2024
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 15 May 2024), the average price of Perth’s regular unleaded petrol (ULP) will increase by over 32 cents per...
Consumer Protection
Media release
14 May 2024
Gift cards might be considered a lazy gift… but you know what’s worse? Giving Mum a pressie she doesn’t like, want, or need for Mother’s Day. With her special day just around corner, Consumer Protection has some advice for you if you’re thinking about giving Mum a gift card or voucher to her favourite store or local business. A minimum three-year expiry period applies to most gift cards and the...
Consumer Protection
Media release
09 May 2024
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 8 May 2024), the average price of Perth’s regular unleaded petrol (ULP) will increase by over 31 cents per...
Consumer Protection
Media release
07 May 2024

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