Consumer

Topics

Damages and compensation

When a consumer suffers loss or damage due to a defect with goods or services, they can make a claim to recover damages or compensation. This is particularly the case where the defect means the trader or manufacturer failed to comply with a consumer guarantee. A consumer can apply to the trader or...
Returns and cancellations
07 Apr 2014

The Indian Ocean Territories – Christmas and Cocos (Keeling) Islands

WATCH
Consumer Protection provides a range of services to the Indian Ocean Territories through a Service Delivery Arrangement with the Australian Government. Western Australian laws—including most of those relating to Consumer Protection—are applied as Commonwealth laws in the Territories, unless the...
Indian Ocean Territories
03 Apr 2014

Fire related incident reports

Building and Energy investigates fire related incidents. Following are reports on these incidents: Nyabing pole fire - 13 February 2014 Yallingup bushfire - 5 January 2015 Parkerville bushfire - 12 January 2014 Toodyay bushfire near River & Folewood Roads - 29 December 2009 Balingup bushfire -...
Compliance and audit
01 Apr 2014

Find a gas fitter, electrician or plumber

Online licence search Search for a licenced gas fitter, electrician or plumber using the Online Licence Search. Go to the Online Licence Search Search for an occupational licence holder
Licensing search
28 Mar 2014

Installations

Gas fitter's responsibilities It is the gas fitter's responsibility to ensure that all gasfitting work carried out by him/her complies with legislation. The gas fitter must carry out the work to the requirements of the Gas Standards (Gasfitting and Consumer Gas Installations) Regulations 1999 and...
Gas installations
28 Mar 2014

Report a gas incident

All fuel gas accidents or incidents that occur in Western Australia should be reported. Gas incidents Regulation 42 of the Gas Standards (Gasfitting and Consumer Gas Installations) Regulations 1999 requires that all incidents, such as near misses, injury to persons or property damage relating to...
Reporting a gas incident
28 Mar 2014

Report an electrical accident

All electrical accidents that occur in Western Australia must be reported. The Electricity (Licensing) Regulations 1991 require that all electrical accidents, irrespective of their seriousness, must be immediately reported to: the employer (if relevant); and the relevant network operator. If the...
Reporting an electrical accident
28 Mar 2014

Type B gas appliances

A consumer shall not use a Type B gas appliance in Western Australia unless the gas appliance is approved by the Director of Energy Safety, and is marked, stamped or labelled in the manner approved by the Director. Type B appliances are large commercial and industrial gas appliances. A Type B...
Appliance and equipment approval
28 Mar 2014

Type A gas appliances

What is a Type A gas appliance? Type A appliances are domestic and commercial gas appliances of a type identified in regulation 42B of the Gas Standards (Gasfitting and Consumer Gas Installations) Regulations 1999 . This includes: Domestic cooking appliances. Domestic space heating appliances...
Appliance and equipment approval
28 Mar 2014

Appliance and equipment approval

The community expects that the electrical and gas appliances they use are safe. Legislation requires retailers to ensure that most domestic appliances sold comply with appropriate Australian safety standards. The Electricity Act and Regulations In Western Australia, electrical safety legislation...
Appliance and equipment approvals
28 Mar 2014

Pages

Publications

Public interest disclosure lodgement form

READ
An official lodgement form for a disclosure made under the Public Interest Disclosure Act 2003.
Corporate
Form – application
20 Sep 2022

Information statement for the department

READ
Prepared in accordance with Section 94 of the Freedom of Information Act 1992 .
Corporate
Information
14 Jul 2022

Fidelity guarantee account claim form and guide

READ
How to make a claim for reimbursement from the Fidelity Guarantee Account, including accompanying claim form. Fidelity Guarantee Account Information Bulletin No. 1 Settlement Agents Act 1981; Real...
Consumer Protection
Form – application
24 Oct 2019

Product safety for consumers - Publications

READ
A series of product safety publications for consumers.
Consumer Protection
Information
19 Dec 2023

Ask Us: Got a question?

READ
Ask Us is a series of education initiatives and publications designed specifically for Aboriginal consumers in Western Australia. If you have a question about your mobile phone contract, about your...
Consumer Protection
Fact sheet
21 Oct 2021

Building and Energy industry bulletins – complete list

READ
A complete list of building industry bulletins published for the building services and plumbing industries.
Building and Energy
Bulletin
26 Jun 2024

EnergySafety business plan

Business plans for the Energy Safety division of the Department of Mines Industry Regulation and Safety.
Building and Energy
Plans
19 Jul 2019

Seniors housing guide

Housing needs change with time. If you are over 55 or thereabouts, you may be considering changes to your housing that better meet your finances, lifestyle or present and future needs. You can view...
Consumer Protection
Guide / handbook
07 Feb 2024

Using electricity safely near water

READ
Information about using electricity safely near water.
Building and Energy
Brochure
19 Jul 2019

Better Trading - publication

READ
Better Trading was a free electronic newsletter published by Consumer Protection. It contained current issues, important events and future trends in consumer protection and fair trading matters...
Consumer Protection
Newsletter
15 Jan 2020

Pages

Announcements

Commissioner's Blog: Give pet scams paws for thought

Cute photos of puppies and kittens have been used by scammers for years to dupe prospective pet buyers out of their hard-earned money and it’s only getting worse. In Western Australia last year, our WA ScamNet team received 114 reports of pet scams, with 75 victims losing more than $216,000 – a three-fold increase on both the losses and victim numbers reported five years earlier in 2017. Most pet...
Consumer Protection
Media release
16 Mar 2023

Crackdown on vehicle dealer contracts with wrong cancellation fees

Vehicle sales contracts must state the new five per cent max. cancellation fee Infringement notices served on dealer for using old contract with the higher fee Zero tolerance with dealers who continue to use outdated and illegal contracts Consumer Protection is cracking down on motor vehicle dealers in WA using incorrect or outdated sales contracts which state a cancellation fee that is higher...
Consumer Protection
Media release
16 Mar 2023

Aboriginal and Torres Strait Islander consumers invited to have their say

Aboriginal and Torres Strait Islander people invited to share their experiences and issues they have had with buying goods and services in Western Australia Data will help to inform campaigns to empower people to know their consumer rights and identify unlawful conduct that needs to be investigated Survey open to people aged 16 years and over, and closes 30 June 2023 The Aboriginal Consumers...
Consumer Protection
Media release
16 Mar 2023

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 15 March 2023), the average price of regular unleaded petrol (ULP) will increase by over 22 cents per litre (...
Consumer Protection
Media release
14 Mar 2023

Retailers on notice over button batteries

Non-compliant products containing button batteries pulled from Albany shelves Retailers face penalties for failing to comply with mandatory standards Separate inspections reveal most Albany automotive dealers comply with the law Consumer Protection has sounded a warning for retailers to ensure they are complying with mandatory button battery safety laws or face penalties, after a number of...
Consumer Protection
Media release
10 Mar 2023

Commissioner's Blog: How to avoid hiring a shady tradie

Whether you need a qualified tradesperson to tackle a home project or a handyman for a quick repair, it’s important to know the operator you’ve hired is trustworthy and reliable. While the majority of tradies do the right thing, we are contacted by disgruntled consumers about the minority that don’t. In the past 12 months, we have received 579 complaints about those working in trades industries,...
Consumer Protection
Media release
09 Mar 2023

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today, motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 8 March 2023), the average price of Perth’s regular unleaded petrol (ULP) will increase by over 22 cents per...
Consumer Protection
Media release
07 Mar 2023

New video for home owners dealing with disputes

Building and Energy provides an avenue for resolving disputes relating to workmanship and contractual issues in connection with a regulated building service or home building work contract. These services are provided to parties as a low cost alternative to court proceedings. A new information video has been produced to provide detailed information on the process, including: important timeframes...
Building and Energy
Department News
03 Mar 2023

Commissioner's Blog: Don’t fret over a new pet – know your rights

Buying a pet is a decision many people make with their hearts as well as their heads, meaning it can be a particularly devastating experience when things go wrong with a new companion. The issues we hear about can vary – from new pets with significant health issues or not matching their description (such as size or pedigree), to breeders taking upfront deposits for litters that are never born...
Consumer Protection
Media release
02 Mar 2023

Jeep parts seller fined $24,000 for second time for non-supply (James Bartlett / JPA Offroad Group Pty Ltd)

James Bartlett (Manager) fined $12,000, JPA Offroad Group Pty Ltd fined $12,000 This is Mr Bartlett’s second prosecution for the same offence It is against the Australian Consumer Law to accept deposits or full payments without supplying the goods and services within a reasonable or agreed time Consumer Protection WA has prosecuted a Perth-based business selling Jeep car parts and offering...
Consumer Protection
Media release
02 Mar 2023

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