Building and Energy provides an avenue for resolving disputes relating to workmanship and contractual issues in connection with a regulated building service or home building work contract. These services are provided to parties as a low cost alternative to court proceedings.

A new information video has been produced to provide detailed information on the process, including:

• important timeframes to be aware of;
• possible outcomes you can expect; and
• how best to deal with complaints with your builder.

Watch the video here

Further written guidance is also available on the Building service and home building work contract complaints webpage.