Contact Consumer Protection
Tel: 1300 30 40 54
consumer@demirs.wa.gov.au
See all Consumer Protection office locations
When a consumer suffers loss or damage due to a defect with goods or services, they can make a claim to recover damages or compensation.
This is particularly the case where the defect means the trader or manufacturer failed to comply with a consumer guarantee.
A consumer can apply to the trader or manufacturer directly for damages or compensation. If the trader or manufacturer refuses to pay or to reach an agreement to settle a dispute, the consumer can make a formal complaint or take legal action.
If a consumer makes a claim to recover loss or damage, the trader or manufacturer may have to pay for losses which could have been expected to result from a failure to comply with a consumer guarantee.
It can be hard to put a dollar figure on loss or damage.
Compensation should put the consumer in the position they would have been in if the goods or services had met the consumer guarantees.
Suppliers of recreational services can exclude, limit or modify liability when they do not meet the consumer guarantees to provide services. Legal advice is required to establish whether you can limit your liability.
Liability can only be limited for death or personal injury, including illness (mental or physical), but not for property loss.
Last modified: