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If a tenant does not have email or access to a computer, and they cannot use BondsOnline to lodge, make changes to, or release a bond, you can create a manual form for them to print and sign offline. Creating a manual form: Select the relevant form below and enter all the details. Press ‘Validate’...
Bonds
Reasonable time, if no time set A contract or agreement for the supply of services usually states when the services will be provided and the date they will be completed. If not, you automatically guarantee to supply the service within a reasonable time. What is ’reasonable’ will depend on the...
Guarantees and warranties
Services must achieve the consumer’s stated purpose You guarantee your services will be reasonably fit for any purpose specified by the consumer and that any products resulting from the services are also fit for that purpose. Example: A consumer asks for a key to be cut to fit his door and shows...
Guarantees and warranties
There is a new topic each year. The topics are selected to assist licensees to update their knowledge of industry developments, legislative changes and work practices. CPD activities are divided into two categories: core and elective. Core and prescribed elective CPD activities are paid for by...
Settlement agents and conveyancers
The continuing professional development (CPD) program is designed to increase the knowledge, skills and professionalism of those working in the settlement industry. The aim of the program is to increase consumer protection and promote consumer confidence in the settlement industry. The CPD program...
Settlement agents and conveyancers
The Settlement Agents Act 1981 (the Act) imposes serious obligations on the settlement industry and the way it operates. Failing to meet those obligations can result in the Department issuing an infringement notice, prosecuting offending licence holders before a court or initiating disciplinary...
Settlement agents and conveyancers
The proactive compliance program was established in 1999. The function of the program is to assist agents in complying with legislative requirements, to identify and rectify areas of risk and provide advice to agents. Objectives of the proactive compliance program are to: promote a culture of...
Settlement agents and conveyancers
The Settlement Agents Act 1981 gives the Commissioner the power to make arrangements in respect of fidelity and professional indemnity insurance for settlement agents operating in Western Australia. Where the Commissioner considers it necessary, a Master Policy Agreement with an insurer can be...
Settlement agents and conveyancers
Whether you have to provide a refund, repair, replacement or compensation to a consumer for problems with goods or services depends on whether you have met consumer guarantees set by Australian law. You are responsible for understanding your legal obligations. Australia’s consumer protection...
Guarantees and warranties
Information on the benefits of using licensed tradespeople Licensing systems are in place to ensure only competent tradespeople carry out installation and repair work. Using a licensed tradesperson ensures the person completing the work is familiar with all necessary regulations and relevant...
Building or renovating a property

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Publications

17 December 2020 COVID-19 relief grant will help pay rent debt On 17 December 2020, the State Government announced an expansion of the Residential Rent Relief Grant Scheme . The phase three expansion...
Consumer Protection
Bulletin
22 Dec 2020
17 December 2020 COVID-19 relief grant will help pay rent debt On 17 December 2020, the State Government announced an expansion of the Residential Rent Relief Grant Scheme . The phase three expansion...
Consumer Protection
Bulletin
22 Dec 2020
17 December 2020 COVID-19 relief grant will help pay rent debt On 17 December 2020, the State Government announced an expansion of the Residential Rent Relief Grant Scheme . The phase three expansion...
Consumer Protection
Bulletin
22 Dec 2020
9 December 2020 Changes to Compulsory Professional Development program In December 2019, bulletin 96 outlined some law changes including those affecting the Compulsory Professional Development (CPD)...
Consumer Protection
Bulletin
10 Dec 2020
9 December 2020 Changes to Compulsory Professional Development program In July 2020, bulletin 225 outlined recent changes to the Compulsory Professional Development (CPD) program . These include the...
Consumer Protection
Bulletin
10 Dec 2020
13 November 2020 Consumer Protection WA webinar COVID-19 rent laws - Practical advice for property managers Hello Join us on Wednesday 18 November 2020 for an interactive live webinar to receive...
Consumer Protection
Bulletin
19 Nov 2020
4 November 2020 Registration and licence qualification changes Effective 31 October 2020, new qualification requirements apply for anyone seeking a sales representative registration or real estate...
Consumer Protection
Bulletin
19 Nov 2020
30 October 2020 Licensing fees discounted under COVID-19 economic relief package From 28 October 2020, a discount applies to all land valuer licensing applications processed from 1 April 2020 to 31...
Consumer Protection
Bulletin
03 Nov 2020
30 October 2020 Licensing fees discounted under COVID-19 economic relief package From 28 October 2020, a discount applies to all settlement agent licensing applications processed from 1 April 2020 to...
Consumer Protection
Bulletin
03 Nov 2020
30 October 2020 Licensing fees discounted under COVID-19 economic relief package From 28 October 2020, a discount applies to all real estate licence and registration applications processed from 1...
Consumer Protection
Bulletin
03 Nov 2020

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Announcements

Rosie Batty has given her support to planned changes to WA tenancy laws to assist renters affected by family and domestic violence (FDV). The former Australian of the Year (2015), who has been a domestic violence campaigner since her son Luke was tragically murdered by his father, gave the endorsement during a visit to Kalgoorlie, where she met with Consumer Protection’s Senior Regional Officer...
Consumer Protection
Media release
20 Mar 2019
A national safety alert has been issued for four open-flued gas heaters that, under certain circumstances, may produce too much carbon monoxide – potentially causing serious health risks to users. Building and Energy (formerly Energy Safety ) is urging owners of these gas heaters to stop using them immediately. The safety alert applies to: Regency i31 (purchased after 1 January 2010) supplied by...
Building and Energy
Media release
12 Mar 2019
A prominent Aboriginal artist has produced a painting to signify positive changes to WA tenancy laws, which will allow renters who’re experiencing family violence to end a lease quickly to leave for safety or have an alleged perpetrator removed from a tenancy agreement. Under the Residential Tenancies Legislation Amendment (Family Violence) Bill 2018, which was passed in Parliament last night (19...
Consumer Protection
Media release
20 Feb 2019
The McGowan Government's new tenancy laws to better protect tenants experiencing family and domestic violence have passed through State Parliament. The passage of the Residential Tenancies Legislation Amendment (Family Violence) Bill will provide more options and greater support for those experiencing family and domestic violence. The amendments are aimed at giving the victim better choices,...
Consumer Protection
Media release
20 Feb 2019
WA’s Commissioner for Consumer Protection says the prosecution of man, who forged a signature on an application to renew a real estate agent sales representative’s registration, should act as a warning about the importance of honesty in the industry. At Perth Magistrates Court on 8 February 2019, the Accused – who is not named because a spent conviction was granted – was fined $4,000 and ordered...
Consumer Protection
Media release
14 Feb 2019
Lodging bonds late has resulted in a Busselton real estate agency being convicted and receiving a total of $3,500 in a fine and Court costs. Geographe Real Estate Pty Ltd , trading as LJ Hooker Geographe Bay , was convicted, fined $2,000 and ordered to pay costs of $1,500 by the Busselton Magistrates Court on 6 February 2019 after pleading guilty to two charges of failing to lodge bonds with the...
Consumer Protection
Media release
08 Feb 2019
A Port Hedland real estate agency and its director have been fined a total of $4,000 by the State Administrative Tribunal (SAT) for misconduct relating to its property management services. The agency Real Estate Property Shop Network Pty Ltd was reprimanded and fined $3,000 for misconduct in relation to property management services, including making incorrect withdrawals from its trust account...
Consumer Protection
Media release
07 Feb 2019
Consumer Protection and the Department of Communities are joining forces to target landlords who fail to lodge tenancy bonds that were provided through a rental assistance program. Under the Bond Assistance Loan Scheme offered by the Department of Communities, eligible Western Australians can apply for an no interest and fee free loan to cover ingoing property costs (including all or part of the...
Consumer Protection
Media release
06 Feb 2019
A property developer has been fined $25,000 by the Perth Magistrates Court and ordered to pay compensation totalling $26,207 to three of his clients after pleading guilty on 25 January 2019 to accepting payment but failing to supply the goods and services. David John Leitch Emery , formerly of Busselton but now residing in Perth, was trading as DK & IE Projects and D1 One when the breaches of...
Consumer Protection
Media release
29 Jan 2019
Two clients of a WA builder have transferred a total of $72,000 to scammers believing they were paying instalments towards the construction of their homes. The two payments of $38,000 and $34,000 were made when the consumers received emails purporting to be from their builder requesting the payments be made to a different bank account. The emails were fake and the consumers are now attempting to...
Building and Energy / Consumer Protection
Media release
17 Jan 2019

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