Property industry

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Status: Closed 28 June 2013 This review provides the opportunity to look at the overall usefulness of the codes of conduct in providing clarity for industry participants on performance of agency work and consumer protection. It also provides the opportunity to modernise and restructure them. In...
Consultations
Businesses and people working in certain industries must be licensed or registered with Consumer Protection. Abbreviations shown in brackets below represent the code for the type of licence. Motor vehicle industry Dealers (MD) Repairers (MR) Repair businesses (MRB) Salespeople (MS) Yard managers (...
Tradespeople
Looking for a training provider? Training providers are listed on either the mandatory or elective pages depending on which sessions they are approved to provide. The Continuing Professional Development (CPD) program improves property industry professionals’ knowledge and skills in industry...
Real estate agents and sales representatives
A minimum of seven CPD points from elective activities must be obtained each calendar year. Different types of activities attract points at different rates. Only approved elective activities are acceptable for CPD purposes. The subject areas for these activities will cover: latest industry...
Real estate agents and sales representatives
Three CPD points from mandatory activities must be obtained each calendar year. The subject areas for these activities will address: the latest industry compliance issues legislative changes work practices A list of mandatory activities needed to complete for the current and previous three years...
Real estate agents and sales representatives
A business must give a consumer a 'proof of purchase’ for anything valued $75 or more. A consumer can ask for a receipt for anything under $75.The business must provide it within 7 days. Proof of purchase A proof of purchase is usually a receipt but can also be: GST tax invoice handwritten receipt...
Receipts
There are set forms which must be used to lodge, change, and release or claim a bond. Private landlords can choose between using BondsOnline or paper forms. Real estate agents must use BondsOnline. On this page: Paper forms Online PDF creator Blank bonds forms Submitting paper forms BondsOnline...
Bonds
Reasonable time, if no time set A contract or agreement for the supply of services usually states when the services will be provided and the date they will be completed. If not, you automatically guarantee to supply the service within a reasonable time. What is ’reasonable’ will depend on the...
Guarantees and warranties
Services must achieve the consumer’s stated purpose You guarantee your services will be reasonably fit for any purpose specified by the consumer and that any products resulting from the services are also fit for that purpose. Example: A consumer asks for a key to be cut to fit his door and shows...
Guarantees and warranties
The topics are selected to assist licensees to update their: knowledge of industry developments legislative changes work practices A new topic is added each year. CPD activities are divided into two categories: core and elective. The Australian Institute of Conveyancers WA (AICWA) delivers the CPD...
Settlement agents and conveyancers

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Publications

13 April 2021 How your landlord can correctly end a tenancy Western Australia's temporary changes to renting laws due to COVID-19 ended on Sunday 28 March 2021. From Monday 29 March 2021, the usual...
Consumer Protection
Bulletin
14 Aug 2024
1 April 2021 In this issue: Terminations and evictions after end of emergency rental laws Residential Rent Relief Grant Scheme Terminations and evictions after end of emergency rental laws The COVID-...
Consumer Protection
Bulletin
14 Aug 2024
1 April 2021 In this issue: Terminations and evictions after end of emergency rental laws Residential Rent Relief Grant Scheme Terminations and evictions after end of emergency rental laws The COVID-...
Consumer Protection
Bulletin
14 Aug 2024
1 April 2021 In this issue: Terminations and evictions after end of emergency rental laws Residential Rent Relief Grant Scheme Terminations and evictions after end of emergency rental laws The COVID-...
Consumer Protection
Bulletin
14 Aug 2024
26 March 2021 In this issue: COVID-19 licence and registration fee discounts end on 31 March 2021 Delays in obtaining national police checks End of COVID-19 licensing fee discount The COVID-19...
Consumer Protection
Bulletin
14 Aug 2024
26 March 2021 In this issue: 2020 trust account audit due 31 March 2021 COVID-19 licence and registration fee discounts end on 31 March 2021 Delays in obtaining national police checks Reminder: 2020...
Consumer Protection
Bulletin
14 Aug 2024
26 March 2021 In this issue: COVID-19 licence and registration fee discounts end on 31 March 2021 Delays in obtaining national police checks End of COVID-19 licensing fee discount The COVID-19...
Consumer Protection
Bulletin
14 Aug 2024
This document provides essential information to assist you with your Work Health and Safety Excellence Awards submission. Further information 2024 Work Health and Safety Excellence Awards: Terms and...
WorkSafe
Information
28 Feb 2024
Tenants can use this flowchart to assist with managing notifications and date counting when notifying their landlord of the intention to end a periodic tenancy agreement. Related flowcharts: Lessor...
Consumer Protection
Information
04 Oct 2022
This publication contains contact details for organisations providing the following services: Counselling and suicide prevention Crisis care helpline 1800 199 008 Information and counselling for...
Consumer Protection
Information
07 Nov 2022

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Announcements

A Maylands real estate agency and its supervisor have been reprimanded and fined a total of $15,000 by the State Administrative Tribunal for failing to lodge tenancy bonds with the Bond Administrator within the required time limit and for recording wrong dates when received. Caputo & Clay Pty Ltd , formerly trading as Harcourts Integrity and currently trading as Perth Realty Group , was fined...
Consumer Protection
Media release
04 Sep 2019
A property manager has been reprimanded and fined $1,500 by the State Administrative Tribunal for operating without a current certificate of registration. Shamela Rima Neilson was working for an Attadale real estate agency when her real estate sales representative registration expired in March 2017, but continued to carry out duties as a property manager in breach of the Real Estate and Business...
Consumer Protection
Media release
06 Aug 2019
A Mandurah real estate sales representative has been cautioned and fined $1,000 by the State Administrative Tribunal for failing to disclose important information regarding the sewerage of a home that he was selling. Jonathan Kenny-Levick was the co-owner of his home in Dawesville that he put on the market in January 2016 through his agency as the listing representative. At the time, the property...
Consumer Protection
Media release
27 Jun 2019
An unauthorised withdrawal from a trust account has resulted in a Fremantle real estate agency being fined $3,000 and ordered to pay costs of $1,000 by the State Administrative Tribunal. Port City Pty Ltd , trading as Port City Real Estate , had withdrawn $4,735 from the trust account in July 2017 as a “break contract fee” in circumstances where its agreement with the client who had engaged the...
Consumer Protection
Media release
26 Jun 2019
A real estate sales representative who stole money from an agency’s trust account has been permanently banned from ever holding a certificate of registration in the industry in WA. Kylie Marie Chiplin pleaded guilty and was convicted on 12 April 2019 of stealing $34,803.99 from the trust account of Peard Real Estate Scarborough between February 2016 and May 2018 while employed as a property...
Consumer Protection
Media release
21 Jun 2019
A Claremont property management agency has been reprimanded, fined $8,000 and ordered to pay costs of $2,000 by the State Administrative Tribunal (SAT) on 13 June 2019 for trust account errors and other breaches of the law. Gemranch Nominees Pty Ltd , trading as TM Residential and Executive Leasing , had breached the Real Estate and Business Agents Act and the Code of Conduct for Agents and Sales...
Consumer Protection
Media release
20 Jun 2019
david_hillyard_sq.jpg
david_hillyard_sq.jpg, by sroberts
With Commissioner for Consumer Protection David Hillyard WA has the worst rates of family and domestic violence in Australia and the number of incidents is unfortunately increasing. Family violence affects people from all walks of life making it everyone’s business and all of us have a part to play in preventing it. Changes to WA’s tenancy laws have now come...
Consumer Protection
Department News
18 Apr 2019
The Department of Mines, Industry Regulation and Safety (DMIRS) is conducting a stakeholder satisfaction survey to invite feedback on our services and our role as a regulator. The results will help DMIRS focus on business areas and services that need performance improvements. If you subscribe to a DMIRS email newsletter or subscriber news service, you may be contacted by email and invited to take...
Consumer Protection
Department News
29 Apr 2019
New tenancy laws to assist Western Australian renters affected by family and domestic violence are now in force. The new laws allow a tenant to end their tenancy with as little as seven days' notice if they or their dependants are impacted by family and domestic violence, even if the perpetrator is not named on the lease. There is no need to go to court and a new Consumer Protection form can be...
Consumer Protection
Media release
15 Apr 2019
Rosie Batty has given her support to planned changes to WA tenancy laws to assist renters affected by family and domestic violence (FDV). The former Australian of the Year (2015), who has been a domestic violence campaigner since her son Luke was tragically murdered by his father, gave the endorsement during a visit to Kalgoorlie, where she met with Consumer Protection’s Senior Regional Officer...
Consumer Protection
Media release
20 Mar 2019

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