Contact Consumer Protection
Tel: 1300 30 40 54
consumer@demirs.wa.gov.au
See all Consumer Protection office locations
Continuing professional development (CPD) training is for people in the settlement industry to improve their knowledge, skills and professionalism. The program also aims to protect consumers and build their confidence in the settlement industry.
The CPD program is part of the licensing framework. All settlement agents must meet the CPD program requirements as it is prescribed by legislation.
Agents are required to:
You must still participate in the CPD program if you are lawyer who works as a settlement agent.
Failure to comply with these requirements may result in a penalty of up to $5000.
The CPD program operates on an annual cycle based on the calendar year (January – December). You must complete a total of six points by 31 December per calendar year if your licence/registration is: Your six points must be achieved from: You can choose any of the approved elective activities to make up the balance of the six CPD points. The topics can have a specific relevance or interest to you or your business. You may also make up the outstanding points by attending another core activity. You cannot ‘carry over’ any extra CPD points to the next CPD period. Please note: The elective activity “Trust account reconciliation” must be completed by all new settlement agents within their first six months. If you do not complete six CPD points per calendar year, you may be: Consumer Protection reviews non-compliance on a case-by-case basis. You do not need to do CPD if: and Activity log You should maintain a CPD training log with details of each CPD activity completed and the CPD points accrued. It is your responsibility to keep track of the CPD activities you have attended. You are encouraged to keep these records for four years. Activities attracting one CPD point per hour need to be supported with a: Training providers update Consumer Protection on each attendee's record after the CPD activity course has been completed. Anyone not completing the six points in the calendar year will be investigated. You can complete all of your CPD requirements online. Contact a training provider for further information. See CPD activities - settlement agents. Financial assistance is available from Consumer Protection if you travel at least 100km (in one direction) to attend a CPD activity in either Perth or Busselton. See CPD distance learning – settlement agents. You can apply for an exemption in exceptional circumstances. It will only apply for the calendar year you apply for the exemption. You cannot apply for an exemption for a previous year. You can apply for a total or partial exemption. If a partial exemption is given, the required CPD points will be reduced. For example, if you apply for an exemption from completing your CPD requirements for six months, you would still need to obtain three CPD points for that calendar year. Exemptions may be granted if you: If your enquiry is about a new licence or registration or their renewal, please contact our Licensing Team by email or call 1300 30 40 64. The CPD Team can only provide responses relating to CPD matters about a current real estate licence or registration. If you have any further questions about the CPD program contact us via:CPD Activity requirements
When you don't achieve six CPD points
New licences and triennial certificates
Remote and regional WA participants
CPD exemptions
Need help?
Licence or registration applications
CPD Program
8.30am - 4.30pm weekdays.
Last modified: