Whether you have to provide a refund, repair, replacement or compensation to a consumer for problems with goods or services depends on whether you have met consumer guarantees set by Australian law.

You are responsible for understanding your legal obligations.

Australia’s consumer protection agencies now have more enforcement powers and bigger penalties apply if you break the law.

• Consumer guarantees 
  • acceptable quality
  • goods will match description or sample
  • goods will be fit for purpose
  • title, possession and securities
  • repairs and spare parts
  • due care and skill
  • services will be fit for purpose
  • reasonable time
• Responsibility for fixing a problem
• Warranties
• Gift recipients 
• Receipts and proof of transaction
• Itemised bills
• Returned goods
• Cancellations
• Repairs
• Replacements
• Refunds
• No refunds
• Uncollected goods
• Damages and compensation
• Gift vouchers
• Online vouchers