All new products should be washed thoroughly before use to avoid any allergic reactions. New clothing and materials may contain allergens and toxic chemicals either as part of their manufacture or through cross contamination through shipping and transport. Ch emicals can be found in plastic water...
All Australians could have their say on country of origin food labelling in an online survey to help design the Australian Government’s new labelling system. Status: Closed: Closing date Friday 3rd July 2015 Background The Australian Government wants to deliver a more direct system for food...
Product recalls occur when a product is deemed to be a risk to the users safety. A supplier can voluntarily recall a product or the Minister for Competition Policy and Consumer Affairs (Federal government) can order a compulsory recall. Product recalls are published on the Recalls Australia website...
Shopping to find the perfect gift can be stressful, especially at busy times like Christmas. Expired gift cards, faulty appliances and a piece of jewellery you thought was on sale but was the original price are just a few examples of what can go wrong while shopping for a gift. Here are some tips...
Building materials and labour shortages Information on current delays in the WA residential construction industry Price increases to home building work contracts Download the guide to price increases Frequently asked questions What should I do if I’m experiencing some delays on my contract? Where...
People facing disruption or cancellation to their travel plans, have a range of options. Before you pay your deposit for any travel or accommodation, check whether it is refundable and whether any amount will be forfeited if you change plans or cancel. Changes to travel Be aware of the limitations...
Servicing requirements of pre-1980 gas appliances A prohibition order was gazetted in July 2013 banning the sale, hire or use of pre-1980 Natural Gas appliances to the coastal supply area as shown on the ERA website . The prohibition order means that it is an offence to offer for sale, hire,...
Scams, ripoffs and frauds are becoming more and more commonplace. Consumer Protection has developed WA ScamNet as one method of combatting this ever increasing problem. How to spot a scam There are so many types of scams out in the community, it can be very hard to identify what is legitimate and...
The following provides links to media statements where the Department has named traders (businesses and individuals) or conducted other compliance action for non-compliance with laws administered by Consumer Protection . 2023 21 November - Tow truck company warned for misleading and unfair conduct...
The Building Amendment Regulations (No. 2) 2018 (the Amendment Regulations) were published in the Government Gazette on 5 October 2018. The Amendment Regulations create new regulation 31HA in the...
The Department of Energy, Mines, Industry Regulation and Safety (DMIRS) contacted all government departments and agencies (agencies) regarding the risk presented by combustible cladding and requested...
The Building Services (Registration) Amendment Regulations 2018 (the Amendment Regulations) were published in the Government Gazette on Friday 21 September 2018. The Amendment Regulations can be...
Progress report This report is in response to recommendation 7 of the Ombudsman Western Australia (Ombudsman) report titled Investigation into ways to prevent or reduce deaths of children by drowning...
Don’t compromise on electrical safety. Always use a licensed electrical contractor when installing your swimming pool or spa to avoid the risk of electric shock.
This consultation CLOSED on Monday 27 August 2018. New fitness code published The Fair Trading (Fitness Industry Code) Regulations 2020 (WA) (that contain the new Fitness Industry Code) were...
What's your bag plan?, by Department of Water and Environment
What's your bag plan?, by Department of Water and Environment What's your bag plan? As of 1 July 2018, lightweight plastic bags are banned in Western Australia,...
Consumer Protection is concerned that some WA retailers are referring customers with warranty claims to the manufacturer when it is their responsibility under consumer law. There have been a high...
New regulations have come into effect which requires electricity to be switched off before people enter the roof space. To assist workers in notifying homeowners of the new regulations the WorkSafe...
We want you to have a safe, happy and healthy winter. Many winter products can be unsafe if they are old, faulty or used incorrectly. Follow our safety messages and keep up-to-date on the latest...
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 20 September 2023), the average price of Perth’s regular unleaded petrol (ULP) will increase by 30 cents per...
On 12 September 2023, the Building Services Board (the Board) determined to refuse to renew the building contractor registration of FTD Construction Pty Ltd (BC101942). After receiving advice from Building and Energy following its investigation into FTD (also known as Fulfill The Dream), the Board was not satisfied that the company met the financial requirements for registration or that it had...
Travelling conmen target WA consumers as part of international based scam Thirty-one reports in nine months totalling payments of over $264,000 Commissioner for Consumer Protection says avoid these scam con artists who leave you with dodgy work Consumer Protection is warning WA home and business owners to avoid dealing with at least eight road construction companies currently travelling around...
Money is not the only thing scammers are looking to steal these days – your personal identification can be just as valuable to them. As part of their ruse, scammers posing as legitimate organisations or government service providers often pretend to need copies of your driver’s licence and passport to verify your identity, when their actual aim is to steal it. Having your identity stolen can cause...
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today, motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 13 September 2023), the average price of Perth’s regular unleaded petrol (ULP) will increase by 31 cents per...
Houses in Tom Price and Wickham left unprotected Electricians failed to install a vital safety component during switchboard upgrades Company submitted incorrect safety and compliance declarations Occupants in three Pilbara homes were left exposed to potentially fatal hazards for weeks after electricians failed to install essential safety devices while upgrading switchboards. Karratha electrical...
Consumer Protection disciplines real estate agent for racist conduct Email accused Indian immigrants of “turning our beautiful country into filth” WA tenants urged to speak out and report racist behaviour Consumer Protection Commissioner Trish Blake has promised to stand behind any tenant calling out racist behaviour within the WA real estate industry. “There is no place for racism in society –...
Whether it’s a gym, streaming service, or dating site you’re signed up to, it can be tricky keeping track of how much money is leaving your bank account each month to pay for subscriptions and memberships. These small, but regular, costs can soon add up and contribute to cost of living pressures, so it can be worthwhile taking the time to see which services are worth keeping and which ones aren’t...
Money is not the only thing scammers are looking to steal these days – your personal identification can be just as valuable to them. As part of their ruse, scammers posing as legitimate organisations or government service providers often pretend to need copies of your driver’s licence and passport to verify your identity, when their actual aim is to steal it. Having your identity stolen can cause...
Electric shock risks from unearthed spit motor Flaming Coals SPG1500 1.5m dual-fuel spit with 100kg electric rotisserie Prohibition of sale, hire and use WA’s energy safety regulator has banned the sale, hire and use of a large spit rotisserie barbecue due to electric shock risks. Building and Energy’s statewide prohibition applies to the SPG1500 F laming Coals 1.5m dual fuel (gas and charcoal)...
