Consumer

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Know your rights. We provide information for consumers buying disability-related products and services, including participants under the National Disability Insurance Scheme (NDIS). Under the Australian Consumer Law, you have the right to expect a product or service will do or perform as it should...
People with disability
The Director of Energy Safety can prohibit the sale/hire/use of an appliance or component if considered that such appliance/component is, or is likely to become, unsafe or dangerous in use. This applies also to gas appliances/components that are approved. Appliances that may be unsafe or dangerous...
Gas appliances
If you have private power lines or a private power pole on your property, it is your responsibility to inspect and maintain them.
Electrical installations
Many people enjoy the challenge of DIY work to repair or create something themselves, especially when they’re on a budget, but sometimes things can go horribly wrong. All consumers should take care when doing DIY work around the home or under their vehicle. Some jobs are best left to the experts,...
Home safety
CP Awards - 2024
CP Awards - 2024, by Consumer Protection
2024 Consumer Protection Awards Congratulations to the 2024 winners - the year we celebrate our 20th anniversary of the awards. Read more at our winners and finalists page . Register your email to be kept informed on winners and updates. About the Consumer...
Consumer Protection Awards
A national recall is being coordinated by a taskforce chaired by the Australian Competition and Consumer Commission (ACCC). Building and Energy and Consumer Protection are working with the taskforce as the WA regulators. The sub-standard cables, imported by Infinity Cable Co Pty Ltd (in liquidation...
Electrical installations
There is a wide variety of products around our home or workplace which can be dangerous if not installed or used properly. Each year there are a number of consumer alerts and/or product recalls including sunglasses, car ramps and jacks, hot water bottles, ethanol heaters and decorative burners,...
Product safety for consumers
Infinity electrical cables were recalled due to safety concerns on 27 August 2014. If you had electrical work done during 2012 or 2013 to your house, rental or commercial property it is strongly recommended you contact your electrician and ask if they have used this product in your property. The...
Home safety
A buyer’s agent provides a service directly to consumers looking to buy real estate. Buyer’s agents offer a number of different services, ranging from researching a single property to undertaking a complete search of available property, even evaluating and then negotiating the purchase of property...
Buying a property
The Building Services (Registration) Act 2011 requires that an individual, partnership or company that carries out, or undertakes to carry out, building surveying work as the person issuing a compliance certificate must be a registered building surveying 'contractor' or a building surveying ‘...
Licensing search

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Publications

Landlords can get information about their rights and responsibilities from Consumer Protection. Common questions are answered below and contact details are on this factsheet. Common questions My...
Consumer Protection
Fact sheet
14 Apr 2019
Information for tenants Consumer Protection can help with renting questions – contact details are provided on this factsheet. Common questions The house has been destroyed. What happens to my lease?...
Consumer Protection
Fact sheet
14 Apr 2019
Information for consumers If you are in the market for a second-hand vehicle you should be aware of the different obligations motor vehicle dealers, insurance companies and private sellers have to...
Consumer Protection
Fact sheet
01 Mar 2018
Consumer Protection can help you with a wide range of issues you may face because of a crisis. You will find contact details for Consumer Protection at the bottom of this factsheet. Insurance,...
Consumer Protection
Fact sheet
05 Mar 2020
Gas Service Logbook for industrial and commercial gas installations, not subject to a “Gasfitting Authorisation”.
Building and Energy
Information
19 Jul 2019
21 December 2017 Property manager fined after falling victim to a holiday accommodation scam (Vicki Redfern) A property manager has been reprimanded and fined $2,500 by the State Administrative...
Consumer Protection
Bulletin
21 Dec 2017
24 November 2017 As summer approaches it’s time to check that the pool or spa at your rental property conforms to safety requirements. The pool or spa must have appropriate safety barriers according...
Consumer Protection
Bulletin
28 Nov 2017
24 November 2017 Another loss from a cyber-attack that intercepted a property sale transaction has triggered Consumer Protection to issue a renewed warning to buyers, sellers, tenants and agents in...
Consumer Protection
Bulletin
23 Jan 2018
24 November 2017 Another loss from a cyber-attack that intercepted a property sale transaction has triggered Consumer Protection to issue a renewed warning to buyers, sellers, tenants and agents in...
Consumer Protection
Bulletin
28 Nov 2017
Consumer Protection has had a number of recent reports from sporting associations that have received an unsolicited invoice for payment for services that they have not ordered. Busy small businesses...
Consumer Protection
Fact sheet
04 Dec 2023

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Announcements

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 16 August 2023), the average price of regular unleaded petrol (ULP) will increase by 30 cents per litre (cpl)...
Consumer Protection
Media release
15 Aug 2023
Building and Energy is advising property owners affected by the liquidation of Western Luxury Homes Pty Ltd to contact their home indemnity insurance (HII) provider, QBE Insurance. The Perth building company appointed liquidators on 11 August 2023. Building and Energy understands Western Luxury Homes was contracted for 12 home building projects dating from mid-2020. Building and Energy Executive...
Building and Energy
Media release
15 Aug 2023
Many consumers don’t have the time or patience to read the long lists of terms and conditions that often accompany the products and services they buy, but at least they can take comfort knowing they will soon be better-protected if any of those contracts are not fair. That’s because the Australian Consumer Law has recently been amended to introduce penalties for businesses that present contracts...
Consumer Protection
Media release
09 Aug 2023
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 9 August 2023), the average price of regular unleaded petrol (ULP) will increase by 28 cents per litre (cpl)...
Consumer Protection
Media release
08 Aug 2023
New checklist for used car buyers to protect consumers from buying a lemon Legislative changes will require WA car dealers to disclose repairable write-off status Changes protect used car buyers from repairable write-offs when buying from a dealer In the past three years 259 people reported being scammed while buying a car online The Cook Government is driving change to make West Australian roads...
Consumer Protection
Media release
04 Aug 2023
Money’s tight right now for many Western Australians, so the last thing any hopeful tenant needs is to be scammed out of their hard earned money, on top of having no-where to live. Unfortunately that’s the reality for a growing number of WA renters, as scammers pretending to be landlords flood online marketplaces and social media platforms with fake property listings and responses to ‘rental...
Consumer Protection
Media release
02 Aug 2023
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today, motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 2 August 2023), the average price of regular unleaded petrol (ULP) will increase by 27 cents per litre (cpl)...
Consumer Protection
Media release
01 Aug 2023
A timely reminder to follow the lighting instructions. Building and Energy recently investigated an incident that resulted in a gasfitter being admitted to hospital after sustaining flash fire burn injuries to the face and eyes while attempting to relight a gas storage water heater. This incident occurred while the gasfitter was attending a service call when the property owner advised the...
Building and Energy
Department News
01 Aug 2023
False home indemnity insurance certificates provided for a development project Permit authority misled when issuing a building permit $5,000 fine issued by the Building Services Board The Building Services Board has issued a $5,000 fine to a Herne Hill building contractor for misleading a permit authority into issuing a building permit based on false home indemnity insurance (HII) certificates...
Building and Energy
Media release
31 Jul 2023
False home indemnity insurance certificate provided Building Services Board issues $3,500 fine Building permit application attempts to mislead permit authority The Building Services Board has issued a $3,500 fine to a Port Kennedy building contractor for providing a false certificate of home indemnity insurance (HII) to a permit authority as part of a building permit application. The Board found...
Building and Energy
Media release
31 Jul 2023

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