Business / company

Topics

Information standards (ACL)

Information standards regulate the type and amount of information provided to consumers about goods and services. The Commonwealth minister responsible for administering the Australian Consumer Law can: make new information standards; and declare an existing standard as a national information...
Information standards
26 Feb 2014

Harassment and coercion

It is unlawful to use physical force, coerce or unduly harass someone about the supply of, or payment for, goods or services. Undue harassment means unnecessary or excessive contact or communication with a person, to the point where that person feels intimidated, tired or demoralised. Coercion...
Sales practices
26 Feb 2014

Referral selling

Referral selling is when a consumer is persuaded to buy goods or services by promises of a rebate, commission or other benefit for supplying information that helps the trader sell to other consumers, and the consumer does not get the promised benefit unless some other event happens after the...
Sales practices
26 Feb 2014

Pyramid schemes

Pyramid schemes make money by recruiting businesses or people rather than by selling real and legitimate products or services – even if a product or service is involved. These schemes inevitably collapse and new members can lose a lot of money. It is illegal for any business or person to...
Sales practices
26 Feb 2014

No refunds

WATCH
Telling consumers about their rights When it comes to consumer guarantees, you must be very careful about what you say to consumers about their rights, and the wording of any signs, advertisements or any other documents. What you cannot tell a consumer You must not tell a consumer that a consumer...
Returns and cancellations
26 Feb 2014

Cancelling a supply / service

A supplier must meet the consumer guarantees for providing services: with due care and skill; which are fit for any specified purpose; and within the time specified, or within a reasonable time (when no time is set). What is ‘reasonable’ will depend on the nature of the services. If services fail...
Returns and cancellations
26 Feb 2014

Refund

You must repay any money paid by the consumer for the returned goods, and return any other form of payment made by the consumer, for example, a trade-in. If this is not possible, you must refund the consumer the value of the other form of payment. You must not: offer a credit note, exchange card or...
Returns and cancellations
26 Feb 2014

Replacements

You must provide goods of the same type and similar value. If such a replacement is not reasonably available, the consumer may choose a repair or a refund. The consumer must return goods to you. If this involves significant cost to the consumer, you must collect the goods at your own expense – see...
Returns and cancellations
26 Feb 2014

Repair

What if I can’t repair the goods? If a supplier cannot repair the goods—for instance, because the supplier does not have parts—or cannot do so within a reasonable time, the consumer can: reject the goods and seek either a refund or replacement; or have the goods fixed elsewhere and claim reasonable...
Returns and cancellations
26 Feb 2014

What is covered?

Which goods are covered and what guarantees apply. Which goods are covered? Goods are covered when sold in trade or commerce and bought by a consumer. Second-hand, leased or hired goods are also covered. Some consumer guarantees apply regardless of whether the goods are sold in trade or commerce –...
Guarantees and warranties
25 Feb 2014

Pages

Announcements

Avoid Perth petrol price rise

The average price of regular unleaded petrol (ULP) is set to increase by 30 cents per litre (cpl) to 133.2 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 18 November 2020, most branded retailers are hiking their ULP price: Coles Express hiking by up to 43 cpl up to 145.9 cpl; 7-Eleven, BP, Caltex/Ampol and...
Consumer Protection
Media release
17 Nov 2020

Avoid Perth petrol price rise

The average price of regular unleaded petrol (ULP) is set to increase by over 29 cents per litre (cpl) to 132.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 11 November 2020, most branded retailers are hiking their ULP price: Caltex Woolworths, 7-Eleven, BP, Caltex/Ampol and Coles Express hiking by...
Consumer Protection
Media release
10 Nov 2020

Real estate agency and staff fined over tenancy bond and account failures (Beaufort Nominees Pty Ltd / Michael Johnson & Co / Benjamin Ryder / Sally Dooley / Daniella Sparta)

A Mount Lawley real estate agency, its supervising director and two staff members have been reprimanded by the State Administrative Tribunal (SAT) over the failure to lodge three tenancy bonds with the Bond Administrator as well as related irregularities found in the agency’s accounts. Beaufort Nominees Pty Ltd , trading as Michael Johnson & Co and Professionals Michael Johnson & Co at...
Consumer Protection
Media release
05 Nov 2020

Avoid Perth petrol price rise

The average price of regular unleaded petrol (ULP) is set to increase by over 29 cents per litre (cpl) to 133.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 4 November 2020, most branded retailers are hiking their ULP price: Caltex/Ampol, 7-Eleven, BP, Caltex Woolworths and Coles Express hiking by between...
Consumer Protection
Media release
03 Nov 2020

Commissioner's blog: Your rights when a business goes bust

While many Western Australian businesses have re-opened and returned to ‘business as usual’, there are fears some will not survive the financial impact of the COVID-19 coronavirus pandemic. When a business closes its doors, consumers often call Consumer Protection with concerns about money paid for goods or services that are yet to be received, or unspent gift vouchers or credit notes. How...
Consumer Protection
Media release
29 Oct 2020

November 2020 - Work Health and Safety Bill passes Parliament

The Work Health and Safety Bill 2019 was passed by Parliament on 3 November 2020 and is awaiting royal assent. When assented, the WHS Act will not be operational until regulations are complete. Work to develop the regulations is presently underway and will continue in 2021. The new Work Health and Safety Act 2019 (WHS Act) will replace the current Occupational Safety and Health Act 1984, and...
WorkSafe
Alert
22 Oct 2020

Commissioner's blog: New Code gets fitness industry into shape

Gone are the days where a gym is the only destination available for fitness lovers looking for a structured work-out. Nowadays, you can find boot-camps in local parks, employ a personal trainer or even stream ‘virtual’ work-out sessions online from the comfort of home. Whichever exercise method best suits your lifestyle, there’s little doubt Western Australia’s fitness industry has undergone a...
Consumer Protection
Media release
21 Oct 2020

Avoid Perth petrol price rise

The average price of regular unleaded petrol (ULP) is set to increase by over 29 cents per litre (cpl) to 133.8 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 21 October 2020, most branded retailers are hiking their ULP price: 7-Eleven, BP and Coles Express hiking by between 42-43 cpl up to 145.9 cpl;...
Consumer Protection
Media release
20 Oct 2020

Extra Christmas shopping hours to help stimulate retail trading

An extra 36 shopping hours approved from December 5 to New Year's Day Earlier opening and later closing times allowed before and just after Christmas Australia Day public holiday trading also extended by four hours A boost of 36 extra shopping hours over the Christmas period has been approved by the McGowan Government to help stimulate trading for general retail shops in the Perth metropolitan...
Consumer Protection
Media release
16 Oct 2020

Commissioner's blog: Nominate now for Consumer Protection Awards 2021

Are you a consumer champion or do you know one? If so, then I would urge you to consider nominating for the Consumer Protection Awards 2021. Every day across Western Australia there are many individuals, organisations, businesses and media professionals working tirelessly to advocate for the consumer rights of others, many of whom are considered vulnerable. These unsung heroes often receive...
Consumer Protection
Media release
15 Oct 2020

Pages

Subscribe to Topics
Subscribe to RSS - Business / company