Building and Energy
Western Australian building services, electrical, gasfitting and plumbing industries.
- Overview
  Find out about the functions and jurisdiction of Building and Energy.
- Licensing and registration and owner-builder approval
  Application and renewal for builders, building surveyors, electricians, gas fitters, painters and plumbers.
- Building approvals
  The process for getting building work approved.
- Building and energy consumer information
  Building or renovating your home and consumer safety.
- Industry information
  Codes, standards and reports for building services providers, electricians, plumbers and gas fitters.
- Dispute resolution
  Plumbing, building service, and home building work contract complaints.
- eNotice
  How to register and lodge electrical, gasfitting, plumbing and contractor payment dispute (Security of Payment Act) eNotices.
- Stay informed
  Bulletins, newsletters, subscriptions, events and seminars, videos, and public consultations.
- Contractor Payment Disputes (Construction Contracts Act)
  If your construction contract was entered into BEFORE 1 August 2022.
- Contractor Payment Disputes (Security of Payment Act)
  If your construction contract was entered into ON or AFTER 1 August 2022.
- Swimming pools, dividing fences, RCDs and smoke alarms
  Information on private swimming pool safety barriers, dividing fences, RCDs and smoke alarms for existing residential buildings.
- Report an accident
  How to report an accident or incident to Building and Energy.
Consumer Protection
Develops, enforces and promotes legislation that protects consumers.
- About Consumer Protection
  What Consumer Protection does, contacts and events.
- Housing and accommodation
  Information on renting, buying or selling a home, including accommodation for seniors.
- Consumer rights
  Information and advice for consumers including people with a disability, Aboriginal consumers, and multilingual consumers.
- Consumer concerns
  Advice on handling issues including a complaint checklist, sample letters and how to lodge a formal complaint.
- Business
  Information for businesses about their rights and responsibilities under consumer laws in Western Australia.
- Licences and registrations
  Information on applications, requirements, training and registrations for regulated industries.
- Charities and associations
  Information for charities and associations operating in Western Australia.
- Consultations, compliance and reports
  Compliance actions, public consultations and reports.
Labour Relations
State system employment laws and public sector labour relations.
- Private sector employers and employees
  Wageline information on WA awards, minimum pay rates, long service leave, annual and personal leave, underpayment issues, and how to contact Wageline and stay informed.
- Public holidays
  Public holiday dates for Western Australia.
- Western Australia's industrial relations system
  Information about the WA industrial relations system and its coverage, including inquiries and reviews undertaken.
- Government sector labour relations
  Information and resources for agencies on government sector employment and labour relations.
- Supplier wage audit
  Information on proactive audits undertaken by Private Sector Labour Relations on suppliers to State Government.
- Building and Construction Consultative Committee
  Information on the Western Australian Building and Construction Consultative Committee.
WorkSafe
Regulation and promotion of workplace health and safety including in general industry and the mining and petroleum industries.
- Report an incident
  Notify the regulator of a death, serious injury/illness or dangerous incident.
- Notify, submit or contact us
  Notify or submit items to WorkSafe.
- Apply for a licence or register plant
  Apply for licence, register an item of plant or learn about construction induction training.
- Mining statutory positions and certificates
  Information about statutory position appointments at mining operations.
- Work health and safety legislation
  Information about WA's work health and safety (WHS) laws.
- Health and safety representatives
  Information about HSRs.
- Health and safety topics
  How do I make my workplace safer?
- Petroleum and geothermal energy operations
  Information for operators of petroleum operations.
- Publications, resources and events
  Events, WorkSafe plan, statistics and education resources.
- Consulting with our stakeholders
  Information about consulting with stakeholders.
- Agricultural health and safety
  Provide work health and safety information about the agricultural sector including guidance, checklists, and latest news.
- What does WorkSafe do?
  Find out about the functions and jurisdiction of WorkSafe.
- Small business safety
  Your guide to safety and health in small business.
- Historical safety and health law
  Safety and health legislation prior to 2022.
Corporate
Freedom of information guidelines, reports, policies, plans, and contact information.
- About the department
  Our legislation, contacting us and freedom of information.
- About the website
  Information about our website and how to use it.
- Policies and plans
  Policies and strategic plans from the department.

Business / company

Topics

Non-stop sales

Continuous advertising of goods or services at "sale" or "reduced" prices is illegal. For example, if a retailer regularly had a "50% off sale" over a period of time, the 50 per cent price would be considered the retailer's normal or regular selling price. "Clearance", "closing down" and "...

Advertising and promotion

27 Feb 2014

Gifts or prizes

If you offer gifts or prizes as part of an advertising campaign and don't intend to supply the gifts or prizes or intend to supply gifts or prizes different to those advertised, then you would breach the law. If consumers were required to pay more to claim a "free gift" or if you advertise a cash...

Advertising and promotion

27 Feb 2014

'Free' offers

Offers of additional "free" services, such as installation or fitting, are illegal if such services are normally included in the regular total price. Similarly, if the total price has been increased to include "free fitting", it would promote an impression of saving which was not genuine and...

Advertising and promotion

27 Feb 2014

Fine print exclusions

In monitoring advertising standards, Consumer Protection pays particular attention to "fine print exclusions". The overall impression created by an advertisement is important. Qualifications of claims in a small font print may not correct a misleading impression created by other more prominent...

Advertising and promotion

27 Feb 2014

Bait advertising

Bait advertising is so called because it offers a "bait" to draw customers to the store or business and they can get "caught" as a result. Enticing prospective customers into stores when there are reasonable grounds for believing that the goods will not be in the store or are unlikely to be...

Advertising and promotion

27 Feb 2014

Price comparisons

All forms of comparative advertising including "Sale" or "Discounted" prices must be legitimate. If you claim prices have been reduced, you must be able to prove it. You must have offered the goods for sale previously for a reasonable period of time and in reasonable quantities at the higher rate...

Advertising and promotion

27 Feb 2014

Price reductions

To claim that prices are reduced from the “manufacturer's recommended retail price list” is misleading and deceptive unless the prices are those at which goods are normally sold within that industry. If the recommended retail price is not widely accepted in the trade, the comparison may be...

Advertising and promotion

27 Feb 2014

'Dollars off' savings

A price reduction for a product shown as "$X off" or "Save over $X", implies that the saving is off the "normal selling price" or the recommended retail price (RRP) on the basis that the "normal selling price" or RRP can be regarded as the usual price for that product. If you are challenged about...

Advertising and promotion

27 Feb 2014

'Special' price

Price is a major factor in most consumer purchasing decisions. Advertisements referring to price should clearly indicate the price at which people responding to an advertisement can buy the advertised goods. It is illegal to advertise special prices and imply substantial savings when, in fact, the...

Advertising and promotion

27 Feb 2014

Percentage discounting campaigns

Advertising campaigns that state "Up to 50% off" are likely to cause consumers to believe a number of items are discounted by 50 per cent and that all other items within the store will also be discounted to some degree. You should not advertise this type of saving if only a few items are offered at...

Advertising and promotion

27 Feb 2014

Publications

Application to change partners or directors (Motor vehicles)

READ

Who should complete this application This form can be used by motor vehicle dealers, repair businesses, car market operators or holders of an Exemption from the Motor Vehicle Dealers Act. Any...

Consumer Protection

Form – application

14 Aug 2024

Consumer product safety: A guide for businesses and legal practitioners (ACL)

READ

About this guide This is one of six guides to the Australian Consumer Law (ACL) developed by Australia’s consumer protection agencies to help businesses understand their responsibilities under the...

Consumer Protection

Guide / handbook

27 Apr 2016

Unfair contract terms (ACL)

READ

About this guide This is one of six guides to the Australian Consumer Law (ACL), developed by Australia’s consumer protection agencies to help businesses understand their responsibilities under the...

Consumer Protection

Fact sheet

10 Oct 2017

Disposing of uncollected goods

READ

Publication last updated 21 April 2021 A guide to the correct procedures to dispose of uncollected goods. Though this guide was developed in partnership with the MTA, it is not just for the motor...

Consumer Protection

Guide / handbook

04 Dec 2023

Buying vacant land

READ

Publication last updated 7 April 2021 If you are buying vacant land, consider these important factors Looking for a home of your own does not necessarily mean buying an established property. Some...

Consumer Protection

Brochure

27 Apr 2021

A guide to auditing trust accounts: Real estate agents, business agents, and settlement agents and business settlement agents

READ

This guide is intended to help auditors produce high quality reports in the required format. To make the auditing process easier, templates for the main documents to be lodged with the Commissioner...

Consumer Protection

Guide / handbook

14 Aug 2024

Small Business Self Assessment Checklist

READ

Small Business Self Assessment checklist

Consumer Protection

Checklist

29 May 2014

Having electrical work done?

READ

Make sure you use a licensed electrical contractor whenever you have electrical work done. Is your electrical contractor licensed? In Western Australia, the law requires that all electrical work is...

Building and Energy

Brochure

30 Jul 2019

Complaints: A guide for business

READ

Paying proper attention to customer complaints is an essential part of a well-managed business operation. In fact, complaints can improve your efficiency and profitability. Why have a complaint...

Consumer Protection

Guide / handbook

06 Jan 2021

Developer registration of principal place of business

READ

Section 57 of the Real Estate and Business Agents Act 1978 (the Act) requires developers to register their principal place of business with the Commissioner for Consumer Protection (“the Commissioner...

Consumer Protection

Form – registration

27 May 2014

Announcements

Avoid Perth petrol price rise

The average price of regular unleaded petrol (ULP) is set to increase by over 32 cents per litre (cpl) to 155.3 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 10 March 2021, most branded retailers are hiking their ULP price: 7-Eleven, BP and Coles Express hiking by between 44-46 cpl to 165.9 cpl; Caltex/...

Consumer Protection

Media release

09 Mar 2021

Avoid Perth petrol price rise

The average price of regular unleaded petrol (ULP) is set to increase by over 33 cents per litre (cpl) to 154.2 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 3 March 2021, most branded retailers are hiking their ULP price: Caltex/Ampol, 7-Eleven, Caltex Woolworths and Coles Express hiking by between 44-45...

Consumer Protection

Media release

02 Mar 2021

Avoid Perth petrol price rise

The average price of regular unleaded petrol (ULP) is set to increase by over 32 cents per litre (cpl) to 151.6 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 24 February 2021, most branded retailers are hiking their ULP price: Caltex Woolworths hiking by up to 46 cpl to 163.9 cpl; 7-Eleven, Caltex/Ampol...

Consumer Protection

Media release

23 Feb 2021

Avoid Perth petrol price rise

The average price of ULP is set to increase by over 33 cents per litre (cpl) to 150.2 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 17 February 2021 , most branded retailers are hiking their ULP price: 7-Eleven, Caltex/Ampol, Caltex Woolworths and Coles Express hiking by up to 44 cpl to 159.9 cpl; Puma to...

Consumer Protection

Media release

16 Feb 2021

Misleading environmental claims by online traders not so eco-friendly

Global internet sweep finds four out of ten traders may be misleading consumers Environmental claims and frequent use of ‘eco’ and ‘sustainable’ not supported Action aimed at protecting consumers from fake ‘eco-friendly’ products An internet sweep by a group of consumer agencies throughout the world, including Consumer Protection in Western Australia, has uncovered potentially misleading...

Consumer Protection

Media release

11 Feb 2021

Avoid Perth petrol price rise

The average price of regular unleaded petrol (ULP) is set to increase by over 33 cents per litre (cpl) to 148.8 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 10 February 2021, most branded retailers are hiking their ULP price: Caltex/Ampol hiking by 44 cpl up to 159.9 cpl; Coles Express, Caltex Woolworths...

Consumer Protection

Media release

09 Feb 2021

Consumer Protection contact centre temporary closure

As a result of the Premier’s announcement placing WA into a hard lockdown until 6pm on Friday, 5 February, our counter and phone services are currently unavailable. You are encouraged to email any enquiries to consumer@demirs.wa.gov.au . If your matter is urgent, please include a contact telephone number in your email and Consumer Protection will call you back within 24 hours. We will resume full...

Consumer Protection

Department News

01 Feb 2021

Avoid Perth petrol price rise

The average price of regular unleaded petrol (ULP) is set to increase by over 31 cents per litre (cpl) to 143.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 27 January 2021, most branded retailers are hiking their ULP price: Coles Express hiking by 45 cpl up to 155.9 cpl; BP, Caltex/Ampol and Caltex...

Consumer Protection

Media release

26 Jan 2021

Avoid Perth petrol price rise

The average price of regular unleaded petrol (ULP) is set to increase by over 32 cents per litre (cpl) to 142.8 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 20 January 2021, most branded retailers are hiking their ULP price: Coles Express hiking by 46 cpl up to 155.9 cpl; Caltex Woolworths up to 153.9 cpl...

Consumer Protection

Media release

19 Jan 2021

Avoid Perth petrol price rise

The average price of regular unleaded petrol (ULP) is set to increase by over 32 cents per litre (cpl) to 139.9 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 13 January 2021, most branded retailers are hiking their ULP price: Coles Express hiking by 44 cpl up to 151.9 cpl; 7-Eleven, Caltex/Ampol, Caltex...

Consumer Protection

Media release

12 Jan 2021

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