Senior

Topics

Scams and WA ScamNet

WATCH
Scams, ripoffs and frauds are becoming more and more commonplace. Consumer Protection has developed WA ScamNet as one method of combatting this ever increasing problem. How to spot a scam There are so many types of scams out in the community, it can be very hard to identify what is legitimate and...
Scams
29 Jan 2015

Western Australian Consumer Protection Awards

WATCH
CP Awards - 2024
CP Awards - 2024, by Consumer Protection
2024 Consumer Protection Awards Congratulations to the 2024 winners - the year we celebrate our 20th anniversary of the awards. Read more at our winners and finalists page . Register your email to be kept informed on winners and updates. About the Consumer...
Consumer Protection Awards
02 Sep 2014

Retirement villages advice for seniors

A retirement village is a community of seniors living in individual premises sharing common facilities and amenities managed by a retirement village operator. There can be confusion about the differences between village complexes classified as retirement villages and those classified as residential...
Specialised accommodation
20 Aug 2014

Living in a retirement village

Retirement village residents have certain rights and obligations. Villages will also have specific rules known as residence rules. This page outlines these general rights and obligations, village rules, and what happens if there is a of change of operator. Village operators must comply with the...
Living in a retirement village
20 Aug 2014

Comparison of housing choices for seniors

What's in a name? Retirement villages, lifestyle villages and strata title. Some complexes use the term 'retirement', 'lifestyle', 'gardens', 'units' or 'apartments' but they can mean different things and don't actually tell you what sort of housing is provided and which laws apply. The table below...
Housing options for seniors
19 Aug 2014

Living in a residential park

The Residential Parks (Long-stay Tenants) Act 2006 ('Parks Act') applies to people who: are renting a relocatable home, such as a caravan or park home and a site on a park for 3 months or more; are renting a site on a park for 3 months or more; had a written, fixed term agreement that expired or...
During a tenancy
03 Jun 2014

Media statements

Consumer Protection media statements are available online. Ministerial media statements Media statements issued by the Hon Sue Ellery MLC , Minister for Finance; Commerce; Women's Interests, Leader of the Government in the Legislative Council, are available from the Government Media Office page ...
About us
18 May 2014

Online resources

Consumer Protection provides a variety of online resources: Online complaint form – use this form for property related disputes and complaints regarding goods or services purchased in or from Western Australia WA ScamNet – profiles the most prevalent scams targeting Western Australians and provides...
Online resources
18 May 2014

What Consumer Protection does

WATCH
Consumer Protection provides advice and information for Western Australian consumers, businesses, landlords and tenants. Consumer Protection's Year in Review reports The “Year in Review" reports offer a comprehensive overview of our activities and achievements in the financial year. Consumer...
About us
18 May 2014

I've been scammed - help for victims

If you think you have been scammed please seek assistance where you need it. In the first instance, p lease contact WA ScamNet to report the scam and for assistance. If the scam relates to a product or a service , you may have rights under the Australian Consumer Law which can help your case, even...
Scams
04 May 2014

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Publications

Seniors housing guide

Housing needs change with time. If you are over 55 or thereabouts, you may be considering changes to your housing that better meet your finances, lifestyle or present and future needs. You can view...
Consumer Protection
Guide / handbook
07 Feb 2024

Better Trading - publication

READ
Better Trading was a free electronic newsletter published by Consumer Protection. It contained current issues, important events and future trends in consumer protection and fair trading matters...
Consumer Protection
Newsletter
14 Aug 2024

Sample complaint letter relating to a retirement village

Sample complaint letter relating to retirement village issues. Your name Your address Your phone number Your email address (if you have one) Date Name of contact person (or address the letter to the...
Consumer Protection
Template
22 Oct 2020

Carers' guide to consumer protection

READ
Advice for carers and care workers. Consumer Protection (a division of the Department of Energy, Mines, Industry Regulation and Safety) provides assistance and advice about the rights and...
Consumer Protection
Guide / handbook
14 Aug 2024

Smart choice - a consumer guide for Western Australians 55+

Consumer Protection can provide information on a variety of topics including tenancy, consumer rights, fair trading, buying and selling property, scams, licences and registrations and running a not-...
Consumer Protection
Guide / handbook
13 Dec 2023

Seniors Guide - So you're thinking about moving into a retirement village

READ
So you're thinking about moving into a retirement village If you’re thinking about moving into a retirement village, but are not sure what you should look for, this booklet will help. There are many...
Consumer Protection
Guide / handbook
14 Aug 2024

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Announcements

Tree lopper who wasn’t fair dinkum fined $3,000 (Siuosavaii Maiava trading as Fairdinkum Tree Services)

A tree lopper who accepted payment to cut down six trees but only chopped off branches on one has been fined $3,000 after pleading guilty to breaching the Australian Consumer Law. Siuosavaii Maiava trading as Fairdinkum Tree Services was also ordered to pay court costs of $2,307.50 when the Consumer Protection prosecution was heard at the Joondalup Magistrates Court on Friday 11 October 2019. In...
Consumer Protection
Media release
17 Oct 2019

Reassurance for residents as Settlers’ retirement villages go into receivership

Consumer Protection is offering some reassurances for residents of two WA retirement villages affected by the Settlers group of companies being placed into receivership. Administrators and receivers have been appointed to the company which operates a total of 463 units at Settlers Lakeside village in Ravenswood near Mandurah and Settlers Ridgewood Rise near Butler, as well as two villages in...
Consumer Protection
Media release
30 Aug 2019

Commissioner's Blog: Don’t gift iTunes cards to scammers

With Commissioner for Consumer Protection David Hillyard If you don’t know much about iTunes gift cards, that’s music to scammers’ ears. Fraudsters call out-of-the-blue pretending to be a representative of a government agency, such as the Australian Tax Office (ATO), or they might pose as a utility company – they say you owe money and make threats to scare you, claiming you can pay off the debt...
Consumer Protection
Media release
30 Aug 2019

Commissioner's Blog: How to stop paying extra for bills you receive in the mail

With Commissioner for Consumer Protection David Hillyard Are you paying extra for bills you receive in the mail? Service providers may be charging you a fee to cover the costs of printing and posting your bill – but there may be a way you can avoid the charge. The easiest way is to switch to online billing and receive your bills by email or via the company’s app or website but that is not going...
Consumer Protection
Media release
05 Aug 2019

Focus on promotion and cost of retirement villages kicks off law review

The review of laws regulating the retirement village sector in WA moves to a new chapter with Consumer Protection embarking on an extensive consultation process with the industry and community before recommending any further changes. The first paper of the second-stage review of the Retirement Villages Act (RV Act), which is now open for consultation, will focus on improving the definition of a...
Consumer Protection
Media release
01 Aug 2019

DMIRS 2019 Stakeholder Satisfaction Survey

The Department of Mines, Industry Regulation and Safety (DMIRS) is conducting a stakeholder satisfaction survey to invite feedback on our services and our role as a regulator. The results will help DMIRS focus on business areas and services that need performance improvements. If you subscribe to a DMIRS email newsletter or subscriber news service, you may be contacted by email and invited to take...
Consumer Protection
Department News
29 Apr 2019

Commissioner's Blog: Options for retirement living

As some of us get older, some of our housing needs are likely to change to suit our lifestyle but there is what appears to be a confusing array of housing options now available for retirees. Working out what is the best choice for you can be tricky and it is important to weigh up the positives and negatives. The Seniors Housing Advisory Centre (SHAC) operating out of Consumer Protection provides...
Consumer Protection
Media release
20 Dec 2018

Commissioner's Blog: Can you spot a scam on social media?

With Acting Commissioner for Consumer Protection David Hillyard Consumer Protection WA is a proud supporter of Fraud Week, which this year starts on the 15 th of May and aims to help social media users learn how to spot a scam. Social media profiles often display a lot of personal information, such as your photos, where you have been lately, a record of life events, who you’re connected to and...
Consumer Protection
Department News
12 May 2017

Commissioner's blog: Personal loan scams

With Acting Consumer Protection Commissioner David Hillyard The economic downturn in WA is creating opportunities for heartless scammers to take money from people in desperate circumstances who are least able to afford it. Consumer Protection has received reports from a number of people recently who have fallen victim to personal loan scams and have given personal information which could lead to...
Consumer Protection
Department News
09 Jan 2017

Commissioner's Blog: Ladder safety - a rung too many, a reach too far

With Acting Consumer Protection Commissioner David Hillyard As the warmer months approach, many of us have a list of home maintenance tasks to tick-off and that might include sprucing up hard-to-reach places during a ‘Spring-clean’, emptying gutters or pruning trees in the garden. It’s timely to talk about a growing and troubling product safety issue relating to the way ladders are used,...
Consumer Protection
Department News
05 Oct 2016

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