Consumer

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Before you buy something, do your research and make sure you are getting the best disability good or service for your needs. This is particularly important if you are buying something that you will use for a long time or something worth a lot of money. Here are some tips to help you make an...
People with disability
Consumers can now identify how much of the food they are buying is sourced or made in Australia with the country of origin labelling system. There are two key features to look for a: kangaroo logo - which means the food is made or grown in Australia bar chart and description - which shows what...
Food
A chargeback is the reversal of a disputed transaction back to your credit or debit card account. Chargebacks are available: on credit cards; if you use the ‘credit’ option on a debit or travel card; if you select the ‘cheque’ or ‘savings’ option when paying by debit card; or for multi-network...
Refunds and returns
Introduction Tenancy laws in WA are under review as part of the Government’s family violence reform plan and community feedback is now invited. The purpose of this options paper is to seek stakeholder feedback into preferred drafting options to amend the Residential Tenancies Act 1987 so that...
Consultations
The Western Australian Products Symbol Act 1972 (the Act) authorises the use of the WA Birthmark symbol (a prescribed symbol) to distinguish and promote the sale of products made in Western Australia. A person who sells any product, the production and preparation of which is substantially carried...
Information standards
Music festivals are high-risk business ventures, susceptible to major changes or cancellations due to a unique set of planning challenges, such as inclement weather, natural disasters, venue suitability, and artist availability. When things go wrong and a festival is cancelled or does not match the...
Your consumer rights
If you suspect your child has swallowed or inserted a button battery, call the Poisons Information Centre immediately on 13 11 26 for 24/7 fast, expert advice. If your child is having any difficulty breathing, contact 000. Button batteries can be a deadly hazard in your home. If swallowed or...
Product safety for consumers
Consumer Protection sought community feedback about whether new laws should be introduced to regulate boarding and lodging in WA. Status: CLOSED , Friday 30 June 2017 Background Boarders and lodgers are currently not covered by the Residential Tenancies Act , although boarding premises...
Consultations
In one year in Australia, 1668 people aged 65 years and over were hospitalised because they fell from a ladder. Sixty-two per cent of those injuries occurred in or around their home. Ladder related injuries among men aged 65 years and older is steadily increasing in Australia. The national...
Product safety for consumers
Consumer Protection contact centre Consumer Protection's contact centre provides “on-the-spot” information, advice and assistance about scams and general issues in the marketplace, particularly consumer and trader rights and responsibilities. Phone: 1300 304 054 TTY: (08) 9282 0800 email WA ScamNet...
People with disability

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Publications

The department's annual report for 2018-2019 presents information on its statutory compliance, financial, non-financial and operational performance, in accordance with the requirements of the...
Corporate
Reports
08 Nov 2019
Progress report on local government’s four yearly inspections of private swimming pool safety barriers 2018/19 Please note: The figure on page 7 of 8.3% for the City of Nedlands should be 0%
Building and Energy
Reports
21 Oct 2019
The Consumer Protection Public Naming of Traders Policy was reviewed and updated in June 2019. “Naming” is the public identification of a trader reasonably suspected of contravening the Australian...
Consumer Protection
Policies
24 Dec 2019
The Consumer Protection Disclosure Policy was reviewed and updated in September 2019. In the course of its operations, Consumer Protection obtains or has access to a wide range of information. Some...
Consumer Protection
Policies
24 Dec 2019
The Consumer Protection Media Policy was reviewed and updated in January 2019. The Media Policy provides all Consumer Protection officers with guidelines about which officers are authorised to...
Consumer Protection
Policies
24 Dec 2019
WA ScamNet profiles the most prevalent scams targeting Western Australians and provides information on different types of scams, how to recognise scams, and what to do if you have received a scam. It...
Consumer Protection
Information
07 Sep 2022
A guide to prevention, common warning signs and what action to take.
Building and Energy
Fact sheet
26 Sep 2019
Building and Energy's investigation into the cause of the electric shock is summarised in this report.
Building and Energy
Reports
27 Sep 2019
The Regional Services Review - Consultation Paper is now available for all stakeholders to have their say.
Corporate
Consultations / public comment
16 Sep 2019
This industry bulletin has been issued to provide information on new deemed-to-satisfy (DTS) provisions for fire sprinkler systems. The DTS provisions have been included in the 2019 National...
Building and Energy
Bulletin
13 Sep 2019

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Announcements

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 22 November 2023), the average price of Perth’s regular unleaded petrol (ULP) will increase by 34 cents per...
Consumer Protection
Media release
21 Nov 2023
Distressed consumers are being misled following accidents 55 complaints against Specialized Tilt Tray and Towing Services in 17 months Non-disclosure agreements may contain unfair contract terms Consumer Protection is warning consumers about a tow truck company believed to be misleading consumers and then asking them to sign non-disclosure agreements to have their vehicle released from their...
Consumer Protection
Media release
21 Nov 2023
Unsolicited sellers come in all shapes and sizes, trying to grab your attention to buy or sign up for their products or services. Traditionally, salespeople knock on your door to deliver a sales pitch in-person and Consumer Protection has regulations that control when they can visit you. Should you make an agreement with a door-to-door seller, they must provide a copy of the signed contract and...
Consumer Protection
Media release
15 Nov 2023
Mandatory professional development to continue for WA real estate and settlement industries Ongoing education and training to maintain faith and confidence in industry participants Agents to administer and self-fund program The Cook Government has again thrown its support behind mandatory Continuing Professional Development (CPD) for everyone employed in the real estate and settlement sectors to...
Consumer Protection
Media release
15 Nov 2023
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 15 November 2023), the average price of Perth’s regular unleaded petrol (ULP) will increase by over 34 cents...
Consumer Protection
Media release
14 Nov 2023
Thornlie man convicted of selling 103 vehicles after deciding not to renew licence Consumer Protection warning to illegal dealers – “we will prosecute” Public urged to dob-in unlicensed motor vehicle dealers Buying and selling more than 100 vehicles in six months has seen a car seller who deliberately decided not to renew his dealer’s licence fined $47,600 by the Armadale Magistrates Court. Alix...
Consumer Protection
Media release
09 Nov 2023
If you have a mobile phone, laptop, electric toothbrush, eScooter, eBike, any power tools, or solar power backup storage, you need to know how to reduce potentially deadly fire risks lurking in their batteries. These common household items use rechargeable lithium-ion batteries which can be highly flammable. If these batteries are used incorrectly, or are damaged, they can overheat, explode and...
Consumer Protection
Media release
08 Nov 2023
Supervising electrician did not check apprentice’s wiring work Transposed conductors caused earthed metal objects to become live Potential for serious or even fatal injuries A Bridgetown home owner was lucky to avoid serious injury after receiving multiple electric shocks from a dangerous wiring error that a Manjimup electrician failed to detect. Licensed electrical worker Nicola Terrigno (...
Building and Energy
Media release
08 Nov 2023
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 8 November 2023), the average price of Perth’s regular unleaded petrol (ULP) will increase by over 32 cents...
Consumer Protection
Media release
07 Nov 2023
If you’re looking forward to a dream holiday, then watch out for a sophisticated new scam that could risk it turning into a nightmare. Consumer Protection’s WA ScamNet team is warning travellers about unexpected messages from their accommodation providers seeking additional credit card verification, as it could be the work of scammers who have hacked into the hotel’s computer system. This two-...
Consumer Protection
Media release
01 Nov 2023

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