Business / company

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Blind and curtain cord products and installation

Blind and curtain cords can present a strangulation hazard to children, as they may become entangled in them while trying to use, play with or play around window coverings. Mandatory standards A mandatory standard for the installation services of window coverings commenced on 1 January 2015. Read...
Product safety for business
18 Dec 2014

Sales campaigns for retailers

Stocktake, mid-year, clearance and special occasion sales are a great way to boost revenue and clear out some old stock but you must meet all the consumer guarantees under the Australian Consumer Law. Here are some tips to keep your sales a success and your customers happy. Customer service...
Sales practices
17 Dec 2014

Western Australian Consumer Protection Awards

WATCH
CP Awards - 2024
CP Awards - 2024, by Consumer Protection
2024 Consumer Protection Awards Congratulations to the 2024 winners - the year we celebrate our 20th anniversary of the awards. Read more at our winners and finalists page . Register your email to be kept informed on winners and updates. About the Consumer...
Consumer Protection Awards
02 Sep 2014

Infinity brand electric cable safety recall

WATCH
A national recall is being coordinated by a taskforce chaired by the Australian Competition and Consumer Commission (ACCC). Building and Energy and Consumer Protection are working with the taskforce as the WA regulators. The sub-standard cables, imported by Infinity Cable Co Pty Ltd (in liquidation...
Electrical installations
26 Aug 2014

Problems with a service

When goods fail to meet a guarantee, the consumer has a right to a ‘remedy’ – an attempt to put the situation right. Common remedies include repair, replacement and refund. As a supplier, you must give a remedy when your services are not provided: with due care and skill; in a way that is fit for...
Returns and cancellations
30 May 2014

WorkSafe videos

Check out WorkSafe’s range of videos. These videos are free to view and can be used by workplaces, people who are studying safety and health and for training and teaching purposes. General information Hazard awareness Managing the risk of falls at workplaces: Running time: 13:05 mins Falling from...
Videos
30 May 2014

Media statements

Consumer Protection media statements are available online. Ministerial media statements Media statements issued by the Hon Sue Ellery MLC , Minister for Finance; Commerce; Women's Interests, Leader of the Government in the Legislative Council, are available from the Government Media Office page ...
About us
18 May 2014

Online resources

Consumer Protection provides a variety of online resources: Online complaint form – use this form for property related disputes and complaints regarding goods or services purchased in or from Western Australia WA ScamNet – profiles the most prevalent scams targeting Western Australians and provides...
Online resources
18 May 2014

Reporting scams or unlicensed traders

Scams If you receive a letter, email, phone call or contact via social media (or any other method) that you think is suspicious please report it to WA ScamNet . You can subscribe to the WA ScamNet alerts to be up to date on recent scams targeting Western Australians. If you are a victim of a scam,...
Reporting scams and traders
18 May 2014

Consumer Protection public consultations

WATCH
Consumer Protection regularly seeks public opinion on the review and development of both state and national legislation.
Consultations
18 May 2014

Pages

Publications

Decision Regulatory Impact Statement: Review of the Motor Vehicle Dealers Act 1973 and the Motor Vehicle Repairers Act 2003 (final report) July 2019

READ
Changes to pre-estimated liquidated damages From 1 January 2022, the maximum amount of pre-estimated liquidated damages that a dealer may charge is five per cent. Background to the review The...
Consumer Protection
Reports
04 Jan 2022

Review of the Disposal of Uncollected Goods Act 1970 Issues paper June 2019

READ
The Disposal of Uncollected Goods Act 1970 (the DUG Act) was introduced in 1970 following a report by the Law Reform Commission (LRC report) which recommended that legislation be enacted to permit a...
Consumer Protection
Discussion paper
26 Jun 2019

Safety alert 01/2019 Collapse of truck mounted concrete pump with boom

READWATCH
In March 2019, a truck mounted concrete pump with boom (TMCPWB) collapsed on to an operator. The injured person had his leg pinned by the boom, causing leg injuries. Possible contributing factors in...
WorkSafe
Alert
04 Dec 2023

Terms of use for Consumer Protection's Facebook page

Consumer Protection (CP) Western Australia’s Facebook page is managed by the CP Media team. We’re real people, not bots, so please be nice to us. By using or accessing our page, you’re agreeing to...
Consumer Protection
Information
09 Jan 2019

Safety alert 10/2018 Advertisers standing near roadways, roundabouts and in parking areas

READ
Employees standing near traffic along roadways, roundabouts and in parking areas while holding or ‘flapping’ advertising billboards can be exposed to a hazard from moving vehicles. Employees often do...
WorkSafe
Alert
12 Nov 2021

Declaration of no receipt of trust funds - Settlement agents

READ
Form last updated 6 July 2020 Who needs to complete this form? Settlement agents who did not receive any trust funds for the audit period may be required to lodge this declaration with Consumer...
Consumer Protection
Form – notification
06 Jul 2020

Sports and recreation clubs checklist

READ
This checklist has been developed to highlight workplace health and sa fety issues in sports and recreation clubs and provides information on how to best manage those risks to minimise workplace...
WorkSafe
Checklist
01 Aug 2022

Archive - Modernising work health and safety laws in WA

READ
The Western Australian Government is seeking your comments on the proposals to modernise Western Australia’s WHS laws. Background On 12 July 2017, the Government announcemed the development of a...
WorkSafe
Information
17 Jun 2022

Fitness Industry Code of Practice Review Public Consultation Paper

READ
This consultation CLOSED on Monday 27 August 2018. New fitness code published The Fair Trading (Fitness Industry Code) Regulations 2020 (WA) (that contain the new Fitness Industry Code) were...
Consumer Protection
Consultations / public comment
16 Oct 2020

Retailers must deal with warranty claims

Consumer Protection is concerned that some WA retailers are referring customers with warranty claims to the manufacturer when it is their responsibility under consumer law. There have been a high...
Consumer Protection
Fact sheet
21 Jun 2018

Pages

Announcements

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today it is likely motorists will have to wait for two weeks before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 6 April 2022), the average price of regular unleaded petrol (ULP) will increase by 18 cents per...
Consumer Protection
Media release
05 Apr 2022

Important Changes to High Risk Work Licensing - New Work Health and Safety rules to begin 31 March 2022

The new Work Health and Safety (General) Regulations 2022 (WHS Regulations) were gazetted on 11 March 2022 and will commence on the 31 March 2022, bringing the Work Health and Safety Act 2020 into full force and effect. The WHS Regulations replace the current Occupational and Safety Regulations 1996 (OSH Regulations). You can access the WHS Regulations on the WA Legislation website: WALW - Work...
WorkSafe
Department News
25 Mar 2022

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today it is likely motorists will have to wait for two weeks before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 23 March 2022), the average Perth price of regular unleaded petrol (ULP) will increase by 21...
Consumer Protection
Media release
22 Mar 2022

Clearer pricing to avoid confusion over funeral costs

Seeking feedback on proposed funeral pricing rules for WA Price to be displayed upfront, clearer and more transparent for funeral organisers Aim is to stamp out misleading practices at a distressing time for those who have lost a loved one Confusion over the true cost of funerals will be targeted by proposed regulations being put forward by the McGowan Government as part of the current reform of...
Consumer Protection
Media release
17 Mar 2022

A new weapon in the fight against ticket scalping in WA

New powers to enforce WA’s anti-ticket scalping laws Consumer Protection can now issue infringement notices to offenders Higher penalties apply if law breakers prosecuted through the courts New regulations under WA’s ticket scalping laws will give Consumer Protection the power to issue infringement notices to people identified as re-selling concert and event tickets at a mark-up that is greater...
Consumer Protection
Media release
17 Mar 2022

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today it is likely motorists will have to wait for two weeks before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 9 March 2022), the average price of regular unleaded petrol (ULP) will increase by over 29 cents...
Consumer Protection
Media release
08 Mar 2022

Businesses to benefit from COVID-19 assistance sooner

Detailed eligibility criteria updated for Level 1 and 2 small business grant programs Periods of reduced turnover shortened to deliver assistance sooner for Level 1 and Level 2 COVID-19 Business Assistance Packages Applications to open March 10 for the Small Business Rental Relief Package and March 17 for the Small Business Hardship Fund The McGowan Government has worked with industry to bring...
Consumer Protection
Media release
04 Mar 2022

Level 2 COVID-19 Business Assistance Package

Important Some detail in this media release may not be current. Please visit the Small Business Development Corporation website for the latest information and grant criteria. $72 million package for businesses most impacted by Level 2 public health measures Tiered grants for small and medium businesses, with a 50 per cent reduction in turnover over four weeks In addition to $67 million Level 1...
Consumer Protection
Media release
02 Mar 2022

Alarm raised over shed business with $347,000 in unfulfilled orders (Eco Sheds and Homes / Brian Trigg)

Eco Sheds and Homes customers paid $382,000 but most received nothing Two concrete pads the only work carried out and one shed partially supplied Concrete sub-contractor claims to be owed $35,000 Consumer Protection has raised the alarm over a business that supplies and installs sheds and patios after WA consumers claim $347,000 worth of goods and services were not supplied, or work not carried...
Building and Energy / Consumer Protection
Media release
02 Mar 2022

Level 1 COVID-19 Business Assistance Package

Important Some detail in this media release may not be current. Please visit the Small Business Development Corporation website for the latest information and grant criteria. Additional $67 million in business support for those affected by COVID-19 Eight programs to support businesses subject to public health and social measures New programs in addition to the $77 million Safe Transition Industry...
Consumer Protection
Media release
24 Feb 2022

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