Business / company

Topics

Online resources

Consumer Protection provides a variety of online resources: Online complaint form – use this form for property related disputes and complaints regarding goods or services purchased in or from Western Australia WA ScamNet – profiles the most prevalent scams targeting Western Australians and provides...
Online resources
18 May 2014

Reporting scams or unlicensed traders

Scams If you receive a letter, email, phone call or contact via social media (or any other method) that you think is suspicious please report it to WA ScamNet . You can subscribe to the WA ScamNet alerts to be up to date on recent scams targeting Western Australians. If you are a victim of a scam,...
Reporting scams and traders
18 May 2014

Consumer Protection public consultations

WATCH
Consumer Protection regularly seeks public opinion on the review and development of both state and national legislation.
Consultations
18 May 2014

Consumer Advisory Committee

The Consumer Advisory Committee (CAC) provides advice to the Minister for Commerce and Commissioner for Consumer Protection on the activities and policies of the Department of Energy, Mines, Industry Regulation and Safety as they affect consumers; current and emerging consumer issues; research and...
Committees and boards
18 May 2014

What Consumer Protection does

Consumer Protection provides advice and information for Western Australian consumers, businesses, landlords and tenants. For individual advice you can contact us . The information on this website can help you with answer a question about: housing and accommodation shopping (consumers) and fair...
About us
18 May 2014

Consumer Protection licence and registration search

The online licence search can help you find a licensed car repairer, real estate agent, settlement agent, land valuer, car dealer, employment agent, debt collector or charity. How to use the online licence search Search by number: You can check if a licence number is still valid. Type the number...
Licence and registration search
30 Apr 2014

Consumer Protection office locations

WATCH
Consumer Protection has one metropolitan Perth office and six regional locations in Western Australia. Need to submit a payment? Cashier counter services are located at the Cannington office , you can lodge payments for: tenancy bonds; licence and registration applications; and associations,...
Contact Consumer Protection
29 Apr 2014

26th parallel

Some laws set out considerations for regional areas, in particular areas above or below the 26th parallel, for example retail trading hours and residential tenancies. This map shows the location of the 26th parallel in Western Australia which is located at Shark Bay on the coast. Map indicating the...
Online resources
25 Apr 2014

Change or transfer an employment agent's licence

You will need to contact Consumer Protection if you wish to make changes to your licence details. Transfer a licence An employment agent’s licence can only be transferred from one person to another when the individual holds the licence on behalf of a firm or body corporate. All transfer...
Transfer, change or suspend licence
24 Apr 2014

Becoming an employment agent

All individuals, partnerships or bodies corporate (companies and other incorporated bodies) that carry on business as employment agents must be licensed under the Employment Agents Act 1976 (the Act). This includes traditional employment agencies and employment brokers, as well as booking agencies...
Becoming an agent
24 Apr 2014

Pages

Publications

Safety alert 04/2018 - Worker fatally injured during maintenance to a rock drilling truck

READ
WorkSafe is investigating an incident with preliminary evidence indicating an employee, who was fatally injured, may have been struck in the head by a 48 inch pipe wrench spanner. The spanner was...
WorkSafe
Alert
31 May 2018

Lightning and outdoor work

READ
This fact sheet provides information about lightning and includes duties for employers of outdoor workers and precautions to be taken to reduce the risk of injuries and deaths as a result of...
WorkSafe
Fact sheet
18 May 2018

Gift Card Expiry Dates

The Australian Government sought views on options to improve outcomes and protections for consumers who participate in the Gift card market. Status: Closed Wednesday 30 May 2018. Background In...
Consumer Protection
Consultations / public comment
31 May 2018

Pre-paid Funerals Code of Practice review 2018 draft code and summary

READ
Summary: Consultation Draft of the Fair Trading (Pre-paid Funerals Code of Practice) Regulations 2018 Prepaid funeral code The prepaid funeral code, which came into effect March 2021, ensures funds...
Consumer Protection
Guidance note
21 Dec 2022

What happens if a complaint is made against your business

READ
What happens if a complaint is made against your business? Consumer Protection provides information to both consumers and traders to assist them in resolving marketplace disputes. Most commonly these...
Consumer Protection
Guidance note
26 Jun 2020

Consignment trust account handbook: Motor vehicle dealers

READWATCH
Introduction Using this publication Section 1 answers general questions about trust accounting. Section 2 examines the documents and records that constitute the trust accounting system, which must be...
Consumer Protection
Guide / handbook
09 Aug 2022

30 month ban for real estate sales rep over unfair and dishonest conduct: Real estate industry bulletin issue 172 (March 2018)

08 March 2018 30 month ban for real estate sales rep over unfair and dishonest conduct (Olivia Murray) A real estate sales representative who purported to work for a Wanneroo real estate agency after...
Consumer Protection
Bulletin
09 Mar 2018

Property manager fined after falling victim to a holiday accommodation scam (Vicki Redfern): Real estate bulletin issue 166 (December 2017)

21 December 2017 Property manager fined after falling victim to a holiday accommodation scam (Vicki Redfern) A property manager has been reprimanded and fined $2,500 by the State Administrative...
Consumer Protection
Bulletin
21 Dec 2017

Pool safety and the rental property: Real estate bulletin issue 163 (November 2017)

24 November 2017 As summer approaches it’s time to consider if the pools and spas in rental properties conform to safety requirements. Pools and spas must be appropriately fenced according to the...
Consumer Protection
Bulletin
28 Nov 2017

Renewed warning after another loss from WA property sale scam: Settlement agents bulletin issue 75 (November 2017)

24 November 2017 Another loss from a cyber-attack that intercepted a property sale transaction has triggered Consumer Protection to issue a renewed warning to buyers, sellers, tenants and agents in...
Consumer Protection
Bulletin
23 Jan 2018

Pages

Announcements

Level 2 COVID-19 Business Assistance Package

Important Some detail in this media release may not be current. Please visit the Small Business Development Corporation website for the latest information and grant criteria. $72 million package for businesses most impacted by Level 2 public health measures Tiered grants for small and medium businesses, with a 50 per cent reduction in turnover over four weeks In addition to $67 million Level 1...
Consumer Protection
Media release
02 Mar 2022

Alarm raised over shed business with $347,000 in unfulfilled orders (Eco Sheds and Homes / Brian Trigg)

Eco Sheds and Homes customers paid $382,000 but most received nothing Two concrete pads the only work carried out and one shed partially supplied Concrete sub-contractor claims to be owed $35,000 Consumer Protection has raised the alarm over a business that supplies and installs sheds and patios after WA consumers claim $347,000 worth of goods and services were not supplied, or work not carried...
Building and Energy / Consumer Protection
Media release
02 Mar 2022

Level 1 COVID-19 Business Assistance Package

Important Some detail in this media release may not be current. Please visit the Small Business Development Corporation website for the latest information and grant criteria. Additional $67 million in business support for those affected by COVID-19 Eight programs to support businesses subject to public health and social measures New programs in addition to the $77 million Safe Transition Industry...
Consumer Protection
Media release
24 Feb 2022

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today it is likely motorists will have to wait for two weeks before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 23 February 2022), the average price of regular unleaded petrol (ULP) will increase by over 25...
Consumer Protection
Media release
22 Feb 2022

Association members given chance to modernise WA laws

Review of association laws to look at reducing the red tape burden Advances in information and communications technology to be considered Association managers and members urged to provide their input into law update The McGowan Government is looking for feedback from members of Western Australia's 20,000 associations and not-for-profit groups with the view to modernise the current laws and reduce...
Consumer Protection
Media release
22 Feb 2022

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today it is likely motorists will have to wait for two weeks before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 9 February 2022), the average price of regular unleaded petrol (ULP) will increase by 25 cents...
Consumer Protection
Media release
08 Feb 2022

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today it is likely motorists will have to wait for two weeks before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 26 January 2022), the average price of regular unleaded petrol (ULP) will increase by 27 cents...
Consumer Protection
Media release
25 Jan 2022

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today it is likely motorists will have to wait for two weeks before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 12 January 2022), the average price of regular unleaded petrol (ULP) will increase by 30 cents...
Consumer Protection
Media release
11 Jan 2022

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today it is likely motorists will have to wait for two weeks before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 29 December 2021), the average price of regular unleaded petrol (ULP) will increase by 30 cents...
Consumer Protection
Media release
28 Dec 2021

Non-membership fuel site in Forrestfield the cheapest in Perth for 2021

An un-staffed Forrestfield petrol station has been named by FuelWatch as the cheapest non-membership petrol outlet in the Perth metropolitan area for 2021. FastFuel 24/7 offered an average price for unleaded petrol (ULP) of 131.8 cents per litre (cpl) during the year with Vibe Morley coming a close second with 132.2 cpl and Liberty Calista third with 134.8 cpl. Costco at Perth Airport is on top...
Consumer Protection
Media release
22 Dec 2021

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