Consumer Protection (CP) Western Australia’s Facebook page is managed by the CP Media team. We’re real people, not bots, so please be nice to us.

By using or accessing our page, you’re agreeing to Facebook’s terms of service. It should also be noted that Consumer Protection is not responsible for the privacy practices of Facebook, which can be found in the Facebook Data Policy.

We also have our own terms of use, which are fairly simple:

• We welcome questions and discussion as long as it’s respectful – that means no hate speech, don’t abuse or threaten other users and trolls aren’t welcome here.
• You can talk about things in a generic way but do NOT identify individuals or businesses as that can jeopardise any ongoing or future investigations. Our policy is to name and shame ONLY when allegations are proven.
• Be truthful – Facebook defamation CAN lead to legal trouble in the real world!
• Don’t post content you don’t own or have rights to (intellectual property owned by others).
• Stay on topic – don’t post spam, click bait, advertising or link to commercial websites.
• We’re Consumer Protection, so misleading, deceptive, fraudulent or unlawful content is a no-no!

We reserve the right to remove anything that breaches these guidelines or that we consider to be inappropriate. We’ll let you know why if we do delete something you’ve posted. Serious or repeat offenders may be blocked.

While we will endeavour to remove any posts that have the potential to offend, page users can also report and/or block anyone who has posted a comment which is perceived as offensive, or is in breach of Facebook’s community standards in any other way.

Posts by our page likers do not necessarily reflect Consumer Protection’s position.

Hours

The page is NOT monitored 24/7 and you are NOT guaranteed an immediate response. Generally, the inbox and comments are responded to between the hours of 8am and 6pm Monday to Friday (AWST) and intermittently at weekends.

If we need some time to look into a query, we will let you know and appreciate your patience.

Enquiries, complaints and official feedback

Our contact centre is best placed to respond to consumer enquiries and we recommend emailing consumer@demirs.wa.gov.au.au or calling 1300 30 40 54 during business hours.

For staffing and data protection / cyber security reasons, the Facebook page is not considered our official communication channel for complainants. To lodge a consumer complaint, use the form on the Consumer Protection website and we will speak with you via phone or email.

If you would like to complain about Consumer Protection’s customer service use the form, email addresses or phone numbers on our Departmental complaints and feedback web page.

If you would like to make a submission as part of a public consultation you should use the Consumer Protection website or any associated survey.