Tenant

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There are two types of payments a tenant must pay: Rental security bond Rent The rental agreement will include the amount which needs to be paid, how often and by which payment method. The tenant must have at least one payment method option free of any fees. The tenant and landlord must both agree...
Rent and other payments
The landlord is responsible for the property having a minimum level of security in place. The minimum security includes: door locks window locks exterior lights Landlords must: meet minimum security standards under rental laws provide and maintain locks or security devices give each tenant on the...
Security, safety, maintenance and entry rights
A tenant has the right to quiet enjoyment of the rental home. This means they should not be unnecessarily contacted or visited by a landlord. A landlord has the right to enter a property, however there are rules about the reasons they can enter and when they can enter. There are also rules about...
Security, safety, maintenance and entry rights
The tenant should notify the landlord in writing about any non urgent repairs, detailing what needs to be repaired. The landlord does not have to fix items if they are items that were disclosed as not working before the tenancy agreement was entered into, or they are items which the tenant could...
Security, safety, maintenance and entry rights
During the tenancy: The landlord must keep the home in a reasonable state of repair. The tenant must let the landlord know if there is any damage to the home. On this page: Non-urgent repairs Urgent repairs When the landlord does not respond to urgent repairs When the tenant is at fault Suitable...
Security, safety, maintenance and entry rights
A landlord can increase the rent but there are rules to follow depending on the type of rental agreement. If the rules are not followed, the tenant does not have to pay the rent increase. A tenant can also challenge a rent increase in court. To increase the rent an agent or landlord must use the...
Rent and other payments
Arrive for court before the listed hearing time. Let the court orderly located in the courtroom know you are there and follow their direction for where you are to wait. A hearing can proceed without you if you do not show up or if the orderly does not know you are there. There may be other matters...
Having problems with renting a home?
Maintenance of the rental home is a responsibility of both the tenant and landlord. The following covers what you should check throughout the stages of your tenancy. The landlord must provide and maintain the rental home to minimum standards . They are expected to respond to requests for repairs...
Security, safety, maintenance and entry rights
If the case is listed for trial, the magistrate or registrar will make programming orders beforehand. Programming orders indicate what you need to do to prepare for trial, such as writing and filing a witness statement. Failure to comply with any programming orders may prevent you from presenting...
Having problems with renting a home?
You should understand the section(s) of the Act your case relates to. You should read the Act or seek general advice from the department. You can can seek private legal advice. Some tenants can also obtain legal advice from a Community Legal Centre . Dedicate sufficient time to the preparation of...
Having problems with renting a home?

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Publications

Flowchart last updated 19 April 2024 A tenant can use this flowchart to assist with proper notification and date counting when they wish to request permission from the lessor to affix furniture to a...
Consumer Protection
Information
19 Apr 2024
When to use this form This form is for a tenant to give to a lessor to request permission to affix furniture to a wall in the rental property for the purpose of ensuring the safety of a child or a...
Consumer Protection
Form – notification
29 Jul 2024
31 October 2019 Uninhabitable tenancy complaints on the rise Consumer Protection has recently received a high number of complaints regarding unacceptable living conditions in rental properties,...
Consumer Protection
Bulletin
31 Oct 2019
21 August 2019 In this issue: Clarifying family and domestic violence tenancy law concerns • When a perpetrator wants to terminate their interest in a lease • Confidentiality when your property...
Consumer Protection
Bulletin
14 Aug 2024
1 August 2019 In this issue: ​Tenancy challenges Mortgagee repossession Information and resources regarding illegal drug activity in homes Tenancy challenges: Mortgagee repossession Sometimes tenancy...
Consumer Protection
Bulletin
02 Aug 2019
New family and domestic violence tenancy resources Flowcharts for tenants If a tenant wants to leave a rented property due to family and domestic violence there are certain procedures that tenants...
Consumer Protection
Bulletin
14 Aug 2024
Flowchart last updated 17 July 2020 A co-tenant can use this flowchart to understand procedures and assist with notification and date counting when their co-tenant is leaving due to family and...
Consumer Protection
Information
17 Jul 2020
Flowchart last updated 17 July 2020 An on-site tenant can use this flowchart to assist with proper notification and date counting when they wish to leave their tenancy early due to being affected by...
Consumer Protection
Information
17 Jul 2020
Flowchart last updated 17 July 2020 A co-tenant can use this flowchart to understand procedures and assist with notification and date counting when their co-tenant is leaving due to family and...
Consumer Protection
Information
17 Jul 2020
Flowchart last updated 17 July 2020 A tenant can use this flowchart to assist with proper notification and date counting when they wish to leave their tenancy early due to family and domestic...
Consumer Protection
Information
17 Jul 2020

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Announcements

If you’re a tenant who’s lost their job in the coronavirus crunch, you may be wondering how to afford what’s likely the household’s biggest weekly expense – the rent. To relieve some of the burden, the State Government has announced a $30 million residential rental relief scheme, which will see payments equivalent of four weeks’ rent up to a maximum of $2000 granted to landlords on behalf of...
Consumer Protection
Media release
07 May 2020
COVID-19 rent grant updates See the latest announcement on the Residential Rent Relief Grant Scheme for current eligibility and application details. More than 18,000 people have wanted to know how WA’s new rent relief scheme works, with hundreds having started their application, hoping for a grant covering four weeks’ rent up to $2,000. The State Government’s $30 million Residential Rent Relief...
Consumer Protection
Media release
05 May 2020
Keeping a roof over everyone’s head has never been more important as thousands of people suffer job losses due to the economic fall-out of COVID-19 coronavirus restrictions. New laws are now in place to ensure renters can stay in their homes and businesses won’t have to leave their premises, while recognising that landlords shouldn’t be unnecessarily burdened. The emergency residential tenancy...
Consumer Protection
Media release
30 Apr 2020
A Caversham real estate agency and its property manager have been fined a total of $12,000 by the State Administrative Tribunal for overcharging eight owners of Pilbara rental properties 132 times. Arcturus Nominees Pty Ltd , trading as Polaris Realty , was fined $8,000 and property manager Robyn Dale Staggard was fined $4,000 for failing to exercise due care, diligence and skill, breaching the...
Consumer Protection
Media release
30 Apr 2020
The McGowan Government has announced a new package to support tenants, landlords and the construction industry in the COVID-19 pandemic. The package adds to the McGowan Government's $1.7 billion stimulus and relief package for businesses and households impacted by the COVID-19 pandemic. It complements the introduction of a six-month freeze on rent increases, the moratorium on evictions from March...
Consumer Protection
Media release
23 Apr 2020
New laws introduced by the McGowan Government to establish a six-month moratorium on evictions for certain commercial tenancies in Western Australia and establish a mandatory code of conduct to assist with negotiations between landlords and tenants have now passed the WA Parliament. The aim of the legislation is to help small commercial tenants that are now in financial distress to survive the...
Consumer Protection
Media release
21 Apr 2020
A six-month moratorium on residential tenancy evictions will now become law, with legislation introduced by the McGowan Government passing the Western Australian Parliament. The new laws implement the decision of the National Cabinet and are designed to prevent tenants from having to move out or being made homeless during the COVID-19 pandemic. However, tenants can still have their leases...
Consumer Protection
Media release
21 Apr 2020
Urgent legislation to implement a range of measures to minimise financial impacts of the COVID-19 pandemic on tenants and landlords of both commercial and residential tenancies will be introduced into State Parliament this week. The Commercial Tenancies (COVID-19 Response) Bill 2020 will introduce a moratorium on evictions for small commercial tenancies and provide a range of other measures to...
Consumer Protection
Media release
14 Apr 2020
WA tenants are being urged by Consumer Protection to continue to pay their rent unless they are genuinely experiencing severe financial hardship. Landlords and agents are also encouraged to show compassion and to negotiate with tenants who may have lost their employment as a result of the COVID-19 coronavirus pandemic. The agency has receive a number of calls from concerned landlords who claim...
Consumer Protection
Media release
05 Apr 2020
While the situation with the COVID-19 pandemic is changing rapidly, we remain focussed on delivering our services while adhering to advice from Government to protect the health and safety of our staff and the wider community. The department is planning for a range of scenarios and endeavouring to ensure continuity of service. A number of functions can be performed remotely or by using our online...
Corporate
Department News
23 Mar 2020

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