Tenant

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Residential park residents (tenants) are covered by a set of specific laws. If you are simply staying at a residential park for a holiday you are not covered by the same laws, however you still have general consumer rights. You are not covered by residential park laws if you are: on holiday; a park...
Site agreements
A rental security bond is a payment made by the tenant(s) at the start of a tenancy. Bonds must be lodged with Bonds Administration within 14 days of being paid. Bonds Administration holds the bond money until the end of the tenancy. A landlord does not have to take a bond, but they can if they...
Bonds
There are a number of notices designed to help the landlord, property manager and tenant/s manage their rental property. If you do need to issue a notice, you must follow certain steps. Using notices and counting days pages cover the processes in more detail. If a tenancy issue develops, try to...
Notices and condition reports
Entering the tenant’s site or relocatable home – park operator’s right of entry It is a standard term of all long-stay agreements to allow the park operator to enter the tenant’s premises in the circumstances listed in the table below, provided the park operator enters the premises at a reasonable...
During a tenancy
Park operators must organise and maintain a park liaison committee (PLC) if the park has 20 or more long-stay sites and the majority of the long-stay tenants in the park vote to form a PLC, under the Residential Parks (Long-stay Tenants) Act 2006 (Parks Act). Penalties apply for not meeting this...
During a tenancy
Long-stay agreements will often include provisions allowing for rent to be increased or varied during the term of the agreement. Different rules apply depending on the type of long-stay agreement and when it was entered into. The following types of review methods might be included: review based on...
During a tenancy
Gas is a safe and efficient source of energy when used properly. Gas appliances and installations incorporate in their designs safety features to protect people and property from malfunctions (usually with appliances). However, without proper installation and use, the potential exists for the...
Gas installations
Portable outdoor appliances such as gas heaters and barbecues are ideal for use outdoors. However, these appliances can present a danger of carbon monoxide poisoning if used indoors or in semi-enclosed areas. Safe locations for using gas barbecues and gas patio heaters This brochure is designed to...
Gas appliances
Gas appliances, after installation, become part of the house and tend to be neglected and forgotten until something goes wrong or they stop working as they should. Like other machines, gas appliances become inefficient, unreliable and may even pose a safety hazard if not serviced regularly. ' For...
Gas appliances
Status: Closed 17 May 2012 The Residential Tenancies Amendment Act 2011 was passed by the Western Australian Parliament in November 2011. The act will substantially amend existing tenancy obligations under the Residential Tenancies Act 1987 . The Act was the result of extensive research and...
Consultations

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Publications

23 December 2020 Rent in advance guidelines Some renters have contacted us recently with concerns about receiving requests to pay more than two weeks rent in advance. So it’s a good time to provide...
Consumer Protection
Bulletin
14 Aug 2024
The Digital DMIRS Strategy seeks to improve the department’s operations and service delivery through the effective use of technology. Some goals of the strategy are to modernise digital systems and...
Corporate
Information
23 Dec 2020
17 December 2020 COVID-19 relief grant will help pay rent debt On 17 December 2020, the State Government announced an expansion of the Residential Rent Relief Grant Scheme . The phase three expansion...
Consumer Protection
Bulletin
14 Aug 2024
18 December 2020 In this issue: COVID-19 rent laws – how they affect you $600 to pay your power bill – apply for a household electricity credit Consumer Protection December to January office closures...
Consumer Protection
Bulletin
18 Dec 2020
18 December 2020 Property management versus people management In this issue: Property management versus people management $600 to pay your power bill – apply for a household electricity credit...
Consumer Protection
Bulletin
18 Dec 2020
2 November 2020 Changes to residential parks laws - greater clarity for all residents In this issue: The change to the definition of residential park Take our quick online survey Consumer Protection...
Consumer Protection
Bulletin
14 Aug 2024
Update on the retirement village legislation reform process Submissions to all Consultation Regulatory Impact Statements (CRIS) are now closed. We would like to thank all stakeholders who provided...
Consumer Protection
Bulletin
14 Aug 2024
15 October 2020 Changes to WA’s residential parks laws – what you need to know In this issue: Upcoming changes to WA’s residential parks laws How the changes will affect you When the changes are...
Consumer Protection
Bulletin
14 Aug 2024
16 September 2020 Spontaneous ceiling collapse Imagine you are eating dinner or watching television and suddenly the ceiling caves in. This may sound far-fetched but unfortunately ceiling collapses...
Consumer Protection
Bulletin
14 Aug 2024
4 September 2020 Why would I need a property condition report? Property condition reports (PCRs) describe the condition of the property at a point in time and protect you from being held responsible...
Consumer Protection
Bulletin
14 Aug 2024

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Announcements

As the COVID-19 coronavirus pandemic continues to cast a shadow over our lives, there may be some Western Australians who are still struggling to stay afloat financially due to job losses or having their work hours reduced. Renters who are unemployed, or who have lost more than half their income, should know that the State Government’s Residential Rent Relief Grant scheme will now remain open...
Consumer Protection
Media release
08 Jul 2021
There’s no place like home, so when unexpected damage occurs to a rental property it’s important for tenants to be across their rights and know that they can come to us when issues aren’t fixed in a reasonable time. Regardless of whether damage to a rental property occurs due to wild weather or a structural issue, the landlord is legally responsible for necessary repairs and maintenance to bring...
Consumer Protection
Media release
01 Jul 2021
Rent support or rent arrears grants on offer Scheme which has already supported thousands of tenants extended until December 31, 2021 Previous applicants can apply again The McGowan Government has extended the Residential Rent Relief Grant Scheme (RRRGS) to continue to assist tenants facing financial hardship due to COVID-19 to pay their rent. Applications for the existing scheme, which has so...
Consumer Protection
Media release
25 Jun 2021
As rents rise across Western Australia, many tenants may discover that in addition to paying more weekly rent, there is a further expense being asked of them. When rent is increased at a property, a landlord or property manager may request the tenant pay extra money to ‘top-up’ their security bond. How much a tenant is asked to pay will depend on how much their weekly rent has increased by. For a...
Consumer Protection
Media release
06 May 2021
Dogs and cats are like family members to many Western Australians, but it’s not always easy for an animal-loving tenant to find a pet-friendly landlord. Compounding this issue currently is WA’s tight rental market, with animal shelters reporting large numbers of pets being surrendered by renters unable to find a property willing to accommodate them. In WA currently, tenants wanting to keep pets...
Consumer Protection
Media release
22 Apr 2021
Tenants looking for rentals have lost thousands after responding to fake ads Recent victims are mothers who are now homeless and out of pocket People looking for rentals are urged to inspect the property before paying Tenants who are desperate to secure a rental property in the current tight market are being targeted by scammers with many thousands of dollars being lost and Consumer Protection...
Consumer Protection
Media release
09 Apr 2021
As the curtains close on Western Australia’s COVID-19 emergency period, we begin transitioning back to normal tenancy laws in which there is no longer a moratorium on rent increases and some evictions. While everybody adjusts to the changes, Consumer Protection has been fielding enquiries from landlords and tenants wondering about their rights and responsibilities when it comes to ending a...
Consumer Protection
Media release
31 Mar 2021
Landlords and tenants encouraged to act and negotiate in good faith Tenancies must be terminated lawfully Tenants urged to report unlawful evictions Tenants and landlords are encouraged to contact Consumer Protection for advice about rental rights and responsibilities, particularly in relation to termination notices and evictions. After COVID-19 emergency rental laws ended 28 March 2021 and with...
Consumer Protection
Media release
29 Mar 2021
Applications are open for grants helping WA tenants and landlords Up to $2,000 paid to landlords for future rent support Grants assist tenants struggling financially Applications are open under the Residential Rent Relief Grant Scheme to help tenants who are struggling financially meet rent payments. Renters who are facing a significant rent increase they are unable to afford can apply. However,...
Consumer Protection
Media release
02 Mar 2021
Western Australia can be a land of extremes – a fact we were reminded of recently when a bushfire devastated communities in Perth’s east and flooding swept the state’s Gascoyne region. The twin events are an unfortunate reminder for tenants and landlords to be aware of their rights and responsibilities should a rental property become damaged or destroyed in a disaster. When a rental home in WA is...
Consumer Protection
Media release
18 Feb 2021

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