This information is designed to help WA organisations and their associated workforces (including volunteers) understand Western Australia's work health and safety laws. Competent person A person who has acquired through training, qualification or experience the knowledge and skills to carry out the...
This page answers the most common questions asked by high risk work licence (HRWL) applicants. When will my application be finalised? The current (June 2024) processing times for a new HRWL, or to add a class to an existing HRWL, is approximately 60 calendar days. Please read the ‘Can I work while...
Work Health and Safety Excellence Awards 2023, by Department of Mines, Department of Mines Industry Regulation and Safety - Worksafe
Work Health and Safety Excellence Awards 2023, by WorkSafe The Work Health and Safety Excellence Awards were held at Optus Stadium on 27 October 2023. These awards recognise outstanding solutions and innovations to specific workplace health and safety problems...
These information sheets provide information on how human factors can contribute to a sequence of events that lead to a major incident and how the inclusion of human factors can assist major hazard facility operations. Human factors in the HAZOP process This information sheet provides information...
The funeral codes set rules for funeral directors enable consumers to know what they are buying before they sign up to a service with a funeral director.
Information sheets provide concise information about legislation, safety and work practices and answers to common questions or how to do instructions. Focus on compliance Construction site security: Unauthorised access Fire risk from transparent bottles containing clear liquids stored in direct...
These guides describe practical measure that can be taken to prevent or minimise the risk of harm and contribute to the overall state of knowledge regarding hazards, risks and controls. Overviews of the WHS laws Western Australia's Work Health and Safety Act 2020 Overview of Western Australia's...
These publications are designed to help WA organisations and their associated workforces (including volunteers) understand the new Work Health and Safety laws. WorkSafe policies These policies support the Statement of Regulatory Intent and provide a framework for how decisions by the regulator and...
This information is designed to help WA organisations and their associated workforces (including volunteers) understand the Work Health and Safety laws. A WHS service provider is a person conducting a business or undertaking (PCBU) that provides work health and safety services to another business...
Click the PDF link above to download your Betty and Barney 'new pet buyers - know your rights' poster today! Free promotional material such as the 'new pet buyers - know your rights' poster or pet...
If you are submitting your licence application by post or in person, and are making payment by credit card, you must complete this application form and attach it to your application. Applications...
16 January 2023 It's trust account audit time! January is the perfect time to start preparing and referring last year’s trust account information to your auditor so the 2022 audit report can be...
9 January 2023 Managing a property affected by a disaster Landlords and tenants each have responsibilities if a cyclone, storm, fire, flood, earthquake or some other disaster affects a rental...
23 December 2022 Pool safety - it's everyone's responsibility Homes with pools, spas or portable pools must be safe to protect young children from injury or drowning. Royal Life Saving Australia...
This checklist will help you comply with the funeral pricing code about displaying and informing consumers about your services, prices and packages. Further information is available on the Funeral...
The funeral information you must show is set in the Funeral Pricing Code of Practice . The following is an example of the way the required funeral information can be displayed. Template for funeral...
In light of recent Optus and Medibank data breaches, the Department of Energy, Mines, Industry Regulation and Safety – Consumer Protection Division (Consumer Protection) has noted questions about the...
21 November 2022 Family Domestic Violence Tenancy Laws included in WA’s residential tenancy laws are due for review. Consumer Protection is keen to hear from you. This consultation paper outlines the...
21 November 2022 Family Domestic Violence Tenancy Laws included in WA’s residential tenancy laws are due for review. Consumer Protection is keen to hear from you. This consultation paper outlines the...
Travelling conmen target WA consumers as part of international based scam Thirty-one reports in nine months totalling payments of over $264,000 Commissioner for Consumer Protection says avoid these scam con artists who leave you with dodgy work Consumer Protection is warning WA home and business owners to avoid dealing with at least eight road construction companies currently travelling around...
Many shoppers like to ‘tap-and-go’ when paying for purchases, while others like to hand-over cash, but one thing all consumers have in common is the right to receive a receipt if they want one. Consumer Protection was concerned recently to hear claims that a retailer in WA had denied a consumer’s request for a paper receipt, citing ‘company policy’ and pointing them to their own bank statement...
Many consumers don’t have the time or patience to read the long lists of terms and conditions that often accompany the products and services they buy, but at least they can take comfort knowing they will soon be better-protected if any of those contracts are not fair. That’s because the Australian Consumer Law has recently been amended to introduce penalties for businesses that present contracts...
Businesses that mislead or treat consumers unfairly face new and higher penalties Standard form consumer contracts may need to be reviewed and updated to comply New adoption mechanism used for the first time to update WA laws with national changes Businesses that present Western Australian consumers with unfair terms in their standard form contracts could soon face tough penalties following...
It’s a familiar scenario for many shoppers – you’re about to pay for a new car or appliance, then the salesperson tries to ‘upsell’ you with an extended warranty for things that may go wrong after the manufacturer’s warranty expires. As the end of financial year sales roll around, we want consumers to seriously question whether buying this type of insurance policy means paying for rights they...
43 per cent of button battery products inspected failed to meet product safety standards 19 Infringement Notices issued in WA Button battery emergency department presentations have halved in last two years 43 per cent of inspected products containing button batteries failed to meet product safety standards in Western Australia since mandatory button battery laws came into effect last year. The...
Real estate agent lost $329,500 to remote access bank scam Scammers posed as bank on phone and knew latest transactions in the account Agents urged to not give out access codes or allow remote access Consumer Protection is warning the real estate and settlement industries to be extra vigilant to calls from their bank after scammers successfully stole $329,500 from a WA real estate agent’s trust...
Real estate agent lost $43,080 and two settlement agents lost a combined $64,468 Victims tricked into transferring trust account funds by scammers posing as bank Consumers and businesses urged to not give out access codes over the phone Consumer Protection is warning the real estate and settlement industries to be extra vigilant to calls from their bank after scammers successfully lured a WA real...
Swelling demand for shipping containers is causing Western Australian consumers to be scammed out of their money at a rate of knots. When items are in high demand yet short in supply, they become easy targets for scammers who know that when people are desperate to buy scarce items, they can forget to ‘practice the pause’ to consider whether they are being swindled. According to figures from our...
Agency fined $6,000 and Director fined $4,000 for code of conduct violations Agency Director was also Director of a recommended maintenance company Agents reminded to always act in the best interests of their clients A Canning Vale real estate agency has been fined by the State Administrative Tribunal for failing to act in the best interests of five of its clients in relation to property...