Tenant

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LP Gas cylinder safety in bush fire prone areas Guidelines on the storage of LP Gas cylinders on properties in bush fire prone areas. LP Gas cylinder safety in bush fire prone areas brochure The guidelines aim to help residents reduce the risks associated with LP Gas cylinders should a fire...
Gas installations
Consumer Protection is advising tenants to be wary of products that are advertised as cheaper alternatives to rental bonds. These products are not legal in Western Australia. How ‘bond replacement’ products compare to bonds Bonds At the start of a lease, tenants may be asked to pay a bond, usually...
Bonds
This overview explains how personal information is collected, used and disclosed by the Bond Administrator and officers authorised under the Residential Tenancies Act 1987 and the Residential Parks (Long-stay tenants) Act 2006 (the Acts). Personal information collected by the Bond Administrator...
Bonds
The below information will assist if a landlord or park operator cannot contact the tenant, or the tenant has not provided instruction for the abandoned goods. Need to dispose of a previous tenant's belongings? Follow the information below and use this checklist to help you dispose of belongings a...
When a tenancy ends
Family and domestic violence and tenancy laws Quick close this page To close this window immediately, click on the orange exit button (right on a desktop computer or bottom for a mobile device) or press Ctrl +W if you are using a keyboard. For information about how to browse incognito, erase your...
Having problems with renting a home?
The Residential Tenancies Act 1987 (the Act) defines the rights and responsibilities of tenants. Failing to meet certain responsibilities can result in the Department issuing an infringement notice (also referred to as a modified penalty) or prosecuting offending tenants before a Court. Only a...
Having problems with renting a home?
In the event of a disaster such as a storm, flood, bushfire or earthquake both the tenant and landlord have rights and responsibilities. Two fact sheets have been created to help with answer common questions: Information for tenants Information for landlords The fact sheets include advice on what...
Security, safety, maintenance and entry rights
Residential illegal drug activity is cause for concern for tenants, owners, property managers and real estate agents alike due to potential health and safety risks to occupants. Of primary concern are houses — mostly rental properties — that have been used to manufacture, grow or smoke illegal...
Having problems with renting a home?
Patricia Blake January 2023 - Current Patricia Blake (known as Trish) became Commissioner for Consumer Protection and Executive Director for Consumer Protection in January 2023. Prior to becoming Commissioner Trish has been the Director of Retail and Services within Consumer Protection and worked...
About us
BondsOnline is for licensed real estate agents and the tenancies they manage. It is also available for private landlord organisations managing significant property portfolios. It will soon be available for individual private landlords/lessors. All licensed real estate agents undertaking property...
Bonds

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Publications

3 December 2021 Accessing a rental property during a tenancy Consumer Protection is aware of some recent cases where landlords and property managers have incorrectly tried to access a tenanted...
Consumer Protection
Bulletin
29 Jun 2022
3 December 2021 Upcoming changes to residential parks laws On 31 January 2022, changes to residential parks laws will commence. The changes improve the security of long-stay tenancy agreements and...
Consumer Protection
Bulletin
03 Dec 2021
24 November 2021 Increasing the rent during a tenancy Consumer Protection has recently received a rise in queries about rental increases . A park operator can increase the rent for a long-stay...
Consumer Protection
Bulletin
25 Nov 2021
24 November 2021 Increasing the rent during a tenancy and time to replace smoke alarms In this bulletin: Increasing the rent during a tenancy Is it your smoke alarm’s 10-year anniversary? Increasing...
Consumer Protection
Bulletin
25 Nov 2021
1 October 2021 Important changes to abandoned goods processes and mould in rental properties In this issue: Important changes to handling goods abandoned at the end of a tenancy Mould in rental...
Consumer Protection
Bulletin
13 Oct 2021
1 October 2021 Important changes to abandoned goods processes and mould in rental properties In this bulletin: Important changes to handling goods abandoned at the end of a tenancy Mould in rental...
Consumer Protection
Bulletin
13 Oct 2021
16 September 2021 Passing on electricity usage and supply costs to tenants Due to the nature and set-up of residential parks, it is common for park operators to on-supply electricity by on-selling...
Consumer Protection
Bulletin
30 Sep 2021
Update on the retirement village legislation reform process Submissions to all Consultation Regulatory Impact Statements (CRIS) are now closed. We would like to thank all stakeholders who provided...
Consumer Protection
Bulletin
04 Dec 2023
5 July 2021 The WA Government has extended the Residential Rent Relief Grant Scheme for a further six months to help renters who are finding it difficult to meet their rent payments as a result of...
Consumer Protection
Bulletin
04 Dec 2023
11 June 2021 Increase in rental scams during 2021 Scammers are targeting tenants, who are desperate to secure a rental property in the current tight market, with fake rental listings showing up on...
Consumer Protection
Bulletin
04 Dec 2023

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Announcements

Fake social media ads use stolen images of legitimate rental properties Desperate people looking for rentals vulnerable to falling victim $41,000 lost to rental scams already this year, exceeding last year’s total People eager to secure a rental property amid WA’s tight market are falling victim to scammers using social media accounts to post fake ‘to let’ ads. So far this year, WA ScamNet at...
Consumer Protection
Media release
02 Sep 2022
As rents continue rising across Western Australia, many tenants are finding that in addition to paying more money to live in their home each week, there is an extra expense they need to consider. After rent is increased at a property, a landlord or property manager is entitled to ask the tenant to pay extra money towards their security bond. Known as a ‘bond top-up’, the amount of money requested...
Consumer Protection
Media release
27 Jul 2022
10-year-old received an electric shock while trying to fix a 240-volt tower fan Serious burns to both hands required skin grafts and ongoing treatment Discuss electrical safety with children and do not use damaged appliances A Perth mother and daughter are encouraging families to talk about electrical hazards after the 10-year-old received an electric shock and serious hand burns from a broken...
Building and Energy
Media release
12 Jul 2022
A sudden ceiling collapse can turn a comfortable home into a disaster zone in an instant, with the potential for serious injury and significant damage to property and possessions. Consumer Protection recently became aware of two tenants who had been given seven days to vacate their rental property following the collapse of their living room ceiling. As we step in to help the parties reach an...
Consumer Protection
Media release
29 Jun 2022
Friday, 10 June 2022 Commercial tenancy laws covering retail shops now under review Various emerging issues to be canvassed during consultation phase Lease rights regarding rents, operating costs and duration of tenancy explored The laws which govern commercial tenancy agreements between small retailers and landlords, including shopping centre owners, are being reviewed by the McGowan Government...
Consumer Protection
Media release
10 Jun 2022
Landlord failed to lodge seven bonds with the Bonds Administrator $1,000 fine after Consumer Protection takes prosecution action Laws designed to keep tenants’ funds safe and secure A Mt Magnet landlord has been fined $1,000 and ordered to pay costs of $1,184.50 by the Perth Magistrates Court after being convicted of failing to lodge tenancy bonds with the Bond Administrator. Ian Black , who is a...
Consumer Protection
Media release
04 May 2022
Some Western Australians may be worrying about keeping a roof over their heads, as competition continues to remain high for rental properties right across the state. Consumer Protection has been fielding enquiries from tenants who have received eviction notices because their landlord plans to sell the home in order to cash-in on rising property prices. Some tenants are also facing the prospect of...
Consumer Protection
Media release
28 Apr 2022
If you’re renting a home, chances are you’ve paid a security bond at the start of your lease to guard against damage or unpaid bills. Typically worth four weeks’ rent, the bond is a large chunk of money that many tenants may be relying on receiving back at the end of a tenancy to help with the costs of moving and finding a new place to live. However, new figures released by the Bond...
Consumer Protection
Media release
24 Mar 2022
Terms of short-term stay contracts ruled unfair as they strongly favoured the landlord Renters faced heavy financial penalties for minor breaches of the unfair terms Holiday and short-stay accommodation providers urged to review their contracts The Supreme Court has ordered a Perth property manager to stop using short-stay accommodation contracts which contain terms declared to be unfair under...
Consumer Protection
Media release
10 Mar 2022
Furniture can look like a playground to young eyes, which is why it is so important for parents and carers to be aware of the dangers and take steps to minimise the risks. Toppling furniture and appliances kill an average of one child every year in Australia, with many others also suffering injuries, including brain damage and broken bones. Here in WA, a one-year-old girl tragically died when a...
Consumer Protection
Media release
23 Feb 2022

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