Tenant

Topics

Family and domestic violence and tenancy laws

WATCH
Quick close this page To close this window immediately, press Ctrl +W on a keyboard or use the close tab option on a mobile device. For information about how to browse incognito and/or erase your history, see www.esafety.gov.au Tenancy reforms for renters affected by family and domestic violence...
Safe tenancy
11 Apr 2019

House, pet or baby sitting services

Under the Australian Consumer Law, a business that provides a house sitting, pet sitting, baby sitting or cleaning service must meet service guarantees. How to protect yourself To reduce the chance of problems, consider doing the following: Contact several agencies before making a decision to get...
Services
29 Jan 2019

LP Gas cylinder safety in bush fire prone areas

LP Gas cylinder safety in bush fire prone areas Guidelines on the storage of LP Gas cylinders on properties in bush fire prone areas. LP Gas cylinder safety in bush fire prone areas brochure The guidelines aim to help residents reduce the risks associated with LP Gas cylinders should a fire...
Gas installations
24 Oct 2018

Bond replacement products

Consumer Protection is advising tenants to be wary of products that are advertised as cheaper alternatives to rental bonds. These products are not legal in Western Australia. How ‘bond replacement’ products compare to bonds Bonds At the start of a lease, tenants may be asked to pay a bond, usually...
Bonds
25 Sep 2018

Bonds Administration management of personal information policy

This overview explains how personal information is collected, used and disclosed by the Bond Administrator and officers authorised under the Residential Tenancies Act 1987 and the Residential Parks (Long-stay tenants) Act 2006 (the Acts). Personal information collected by the Bond Administrator...
Bonds
27 Aug 2018

Abandoned goods at a rental property or park home

The below information will assist if a landlord or park operator cannot contact the tenant, or the tenant has not provided instruction for the abandoned goods. Need to dispose of a previous tenant's belongings? Follow the information below and use this checklist to help you dispose of belongings a...
When a tenancy ends
31 Jul 2018

Safe Tenancy WA

WATCH
Family and domestic violence and tenancy laws Quick close this page To close this window immediately, click on the orange exit button (right on a desktop computer or bottom for a mobile device) or press Ctrl +W if you are using a keyboard. For information about how to browse incognito, erase your...
Having problems with renting a home?
03 May 2018

Infringements for tenants

The Residential Tenancies Act 1987 (the Act) defines the rights and responsibilities of tenants. Failing to meet certain responsibilities can result in the Department issuing an infringement notice (also referred to as a modified penalty) or prosecuting offending tenants before a Court. Only a...
Having problems with renting a home?
08 Mar 2018

Disaster advice while renting

In the event of a disaster such as a storm, flood, bushfire or earthquake both the tenant and landlord have rights and responsibilities. Two fact sheets have been created to help with answer common questions: Information for tenants Information for landlords The fact sheets include advice on what...
Security, safety, maintenance and entry rights
08 Feb 2018

Commissioner for Consumer Protection

WATCH
Patricia Blake January 2023 - Current Patricia Blake (known as Trish) became Commissioner for Consumer Protection and Executive Director for Consumer Protection in January 2023. Prior to becoming Commissioner Trish has been the Director of Retail and Services within Consumer Protection and worked...
About us
29 Mar 2017

Pages

Publications

Nomination form - Park liaison committee

This form can be used to nominate a long-stay tenant representative on a park liaison committee. You can copy and paste this content to create your own form. In order to accept the nomination the...
Consumer Protection
Template
03 Feb 2022

Appointment of proxy - Park liaison committee

This form can be used to appoint a proxy to attend a meeting to vote on the establishment of a park liaison committee. You can copy and paste this content to create your own form. I/We, (insert name/...
Consumer Protection
Template
03 Feb 2022

Form RP3 Notice to tenant: to cease serious misconduct

READ
This form is to be used for a residential parks long-stay tenancy. A park operator / managing real estate agent may issue this notice to ask the tenant or the tenant’s guest to stop engaging in...
Consumer Protection
Form – notification
31 Jan 2022

Form RP2C Information notice to the buyer

READ
This form is to be used for a residential parks long-stay tenancy. This document contains important information for the buyer of a relocatable home on site. The seller / seller’s agent must give the...
Consumer Protection
Form – notification
31 Jan 2022

Form RP2B Information for tenant: Voluntary sharing arrangements examples

READ
This form is to be used for a residential parks long-stay tenancy. This document shows what voluntary sharing arrangement (exit fee arrangement) options are available for at the long-stay site. The...
Consumer Protection
Form – notification
31 Jan 2022

Form RP2A Information for the tenant: Disclosure statement by park operator

READ
This form is to be used for a residential parks long-stay tenancy. This document contains important information about the long-stay agreement. The park operator must give this document to the tenant...
Consumer Protection
Form – notification
31 Jan 2022

Form RP24 Request to park operator: Affix item to relocatable home wall

READ
This form is to be used for a residential parks long-stay tenancy. A tenant may issue this notice to a park operator / managing real estate agent to request consent to affix furniture or a thing to a...
Consumer Protection
Form – notification
31 Jan 2022

Operators and residents of residential parks and lifestyle villages: changes are on the way

READ
Operators and residents of residential parks and lifestyle villages Changes are on the way! From 31 January 2022, changes to the Residential Parks legislation take place. This will affect your...
Consumer Protection
Brochure
10 Dec 2021

Accessing a rental property during a tenancy - Tenants bulletin 33

3 December 2021 Accessing a rental property during a tenancy Consumer Protection is aware of some recent cases where landlords and property managers have incorrectly tried to access a tenanted...
Consumer Protection
Bulletin
14 Aug 2024

Upcoming changes to residential parks laws - Residential parks bulletin 21

3 December 2021 Upcoming changes to residential parks laws On 31 January 2022, changes to residential parks laws will commence. The changes improve the security of long-stay tenancy agreements and...
Consumer Protection
Bulletin
14 Aug 2024

Pages

Announcements

Commissioner's Blog: Have your say on family & domestic violence tenancy laws

Family and domestic violence (FDV) is an extremely serious issue in our community, so we need to make sure the right laws are in place to not only support victim-survivors, but to keep them and their children out of harm’s way. An estimated 24,000 Western Australians sought help from specialist homelessness services last year, with 41 per cent needing these services because they were experiencing...
Consumer Protection
Media release
08 Dec 2022

Review of tenancy laws that deal with family and domestic violence

Statutory Review will assess effectiveness of the special family and domestic violence provisions in tenancy laws Community consultation will determine if laws need fine-tuning Consultation begins with the 16 Days in WA campaign to end violence against women getting underway later this week Special provisions in tenancy laws aimed at helping renters in situations of family and domestic violence (...
Consumer Protection
Media release
20 Nov 2022

Commissioner's Blog: Renters experiencing financial difficulty

As living costs rise, many tenants may find themselves in a difficult financial position and struggle to pay rent. We urge tenants who miss (or expect to miss) a rental payment to explain their situation to their landlord or real estate agent as soon as possible to hopefully avoid stressful breach notices, potential court action and even eviction. A landlord might agree to a rent reduction for a...
Consumer Protection
Media release
20 Oct 2022

Commissioner's Blog: Understanding shared tenancies

As WA’s rental market tightens and living costs rise, more renters may be considering taking on a house-mate to relieve some of the pressure. Before heading into a shared tenancy, it is important for everyone to understand the arrangement they have signed up to, as the law applies differently depending on whether it’s a co-tenancy or a rooming arrangement, and also if you are sub-letting. In co-...
Consumer Protection
Media release
06 Oct 2022

Digital Identity and WARAM Frequently Asked Questions (FAQs) available

Two new Frequently Asked Questions (FAQs) sheets are now available. The new FAQs cover digital identity and the WA Relationship Authorisation Manager (WARAM). The My Account FAQ has also been updated. The FAQs provide answers to common questions such as: What is a digital identity and why we need to protect it? What is the WARAM and how can it benefit our customers and their business ? Both new...
Corporate
Department News
29 Sep 2022

Spring into action by testing RCDs

Residual current devices (RCDs) should be tested at the start of each season Life-saving switches protect against electrocution, serious injury and fire Simple test only takes a few minutes and could save a life With a new season underway, the State’s energy safety regulator is urging home owners to do a simple check of their residual current devices (RCDs) – the life-saving switches that protect...
Building and Energy
Media release
06 Sep 2022

Commissioner's Blog: Mould in rental properties

Mould or dampness around a home can pose a health risk and should be removed as soon as it’s noticed, yet complaints about mould in rental properties have risen. Mould is a fungal growth that thrives on moisture. It can exacerbate health problems like asthma, respiratory infections and rashes, cause unpleasant smells, damage to buildings or contents and lead to expensive repairs. The number of...
Consumer Protection
Media release
02 Sep 2022

Fake social media accounts used to scam eager renters

Fake social media ads use stolen images of legitimate rental properties Desperate people looking for rentals vulnerable to falling victim $41,000 lost to rental scams already this year, exceeding last year’s total People eager to secure a rental property amid WA’s tight market are falling victim to scammers using social media accounts to post fake ‘to let’ ads. So far this year, WA ScamNet at...
Consumer Protection
Media release
02 Sep 2022

Commissioner's Blog: How rising rent may impact your bond

As rents continue rising across Western Australia, many tenants are finding that in addition to paying more money to live in their home each week, there is an extra expense they need to consider. After rent is increased at a property, a landlord or property manager is entitled to ask the tenant to pay extra money towards their security bond. Known as a ‘bond top-up’, the amount of money requested...
Consumer Protection
Media release
27 Jul 2022

Perth family shares safety warning after girl’s electric shock injuries

10-year-old received an electric shock while trying to fix a 240-volt tower fan Serious burns to both hands required skin grafts and ongoing treatment Discuss electrical safety with children and do not use damaged appliances A Perth mother and daughter are encouraging families to talk about electrical hazards after the 10-year-old received an electric shock and serious hand burns from a broken...
Building and Energy
Media release
12 Jul 2022

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