Retirement village owner / operator

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Commissioner for Consumer Protection

WATCH
Patricia Blake January 2023 - Current Patricia Blake (known as Trish) became Commissioner for Consumer Protection and Executive Director for Consumer Protection in January 2023. Prior to becoming Commissioner Trish has been the Director of Retail and Services within Consumer Protection and worked...
About us
29 Mar 2017

Retirement villages advice for seniors

A retirement village is a community of seniors living in individual premises sharing common facilities and amenities managed by a retirement village operator. There can be confusion about the differences between village complexes classified as retirement villages and those classified as residential...
Specialised accommodation
20 Aug 2014

Living in a retirement village

Retirement village residents have certain rights and obligations. Villages will also have specific rules known as residence rules. This page outlines these general rights and obligations, village rules, and what happens if there is a of change of operator. Village operators must comply with the...
Living in a retirement village
20 Aug 2014

Retirement villages code and regulations review 2014

The Consumer Protection Division sought the views of the community as part of a review of laws that regulate retirement villages in Western Australia. Status: Closed Monday, 28 July 2014. All those interested in this area were urged to read the consultation paper and put in a submission by the...
Consultations
03 Jul 2014

Consumer Protection forms

Consumer Protection has a variety of prescribed (mandatory) and template forms. The links below are to help you find the form you need: Licences Motor vehicle industry licensing fees and forms (Motor vehicle dealers, salespersons, yard managers, car market operators, repairers and repair businesses...
Online resources
30 May 2014

Media statements

Consumer Protection media statements are available online. Ministerial media statements Media statements issued by the Hon Sue Ellery MLC , Minister for Finance; Commerce; Women's Interests, Leader of the Government in the Legislative Council, are available from the Government Media Office page ...
About us
18 May 2014

Online resources

Consumer Protection provides a variety of online resources: Online complaint form – use this form for property related disputes and complaints regarding goods or services purchased in or from Western Australia WA ScamNet – profiles the most prevalent scams targeting Western Australians and provides...
Online resources
18 May 2014

What Consumer Protection does

WATCH
Consumer Protection provides advice and information for Western Australian consumers, businesses, landlords and tenants. Consumer Protection's Year in Review reports The “Year in Review" reports offer a comprehensive overview of our activities and achievements in the financial year. Consumer...
About us
18 May 2014

Consumer protection licences and registrations - fees and forms

Fees and forms You will find the relevant fees and forms in each licensing area: Property industries Motor vehicle industries Employment agents Debt collectors Mutual recognition Payment of fees Some applications can be lodged online, with those fees paid using the Department’s secure payment...
Occupations requiring licensing
04 May 2014

Moving out of a retirement village

Resident contracts must outline the resident’s rights and responsibilities for when they want to leave a village. It will include: notice periods exit fees exit entitlements refurbishment requirements any other conditions Resident ending the agreement You have the right to a cooling-off period if...
Leaving a retirement village
04 May 2014

Pages

Publications

Proposed reforms to retirement villages legislation in WA - Consultation Regulatory Impact Statement 4 - Managing changes to a retirement village

READ
Update on the retirement village legislation reform process Submissions to all Consultation Regulatory Impact Statements (CRIS) are now closed. We would like to thank all stakeholders who provided...
Consumer Protection
Consultations / public comment
14 Aug 2024

Reminder: Consultation period for 2021/2022 budget - Retirement villages bulletin 13

Update on the retirement village legislation reform process Submissions to all Consultation Regulatory Impact Statements (CRIS) are now closed. We would like to thank all stakeholders who provided...
Consumer Protection
Bulletin
14 Aug 2024

2024 Work Health and Safety Excellence Awards: Nomination submission information

READ
This document provides essential information to assist you with your Work Health and Safety Excellence Awards submission. Further information 2024 Work Health and Safety Excellence Awards: Terms and...
WorkSafe
Information
28 Feb 2024

Licence Reform program

READ
The Digital DMIRS Strategy seeks to improve the department’s operations and service delivery through the effective use of technology. Some goals of the strategy are to modernise digital systems and...
Corporate
Information
23 Dec 2020

Property management versus people management - Retirement villages bulletin 12

18 December 2020 Property management versus people management In this issue: Property management versus people management $600 to pay your power bill – apply for a household electricity credit...
Consumer Protection
Bulletin
18 Dec 2020

Update on WA retirement village laws - Retirement villages bulletin 11

Update on the retirement village legislation reform process Submissions to all Consultation Regulatory Impact Statements (CRIS) are now closed. We would like to thank all stakeholders who provided...
Consumer Protection
Bulletin
14 Aug 2024

Special bulletin: Retirement village law reforms - fast track process for certain key reforms

Update on the retirement village legislation reform process Submissions to all Consultation Regulatory Impact Statements (CRIS) are now closed. We would like to thank all stakeholders who provided...
Consumer Protection
Bulletin
14 Aug 2024

Retirement village law reform – have your say: Retirement villages bulletin 10

Update on the retirement village legislation reform process Submissions to all Consultation Regulatory Impact Statements (CRIS) are now closed. We would like to thank all stakeholders who provided...
Consumer Protection
Bulletin
14 Aug 2024

Mentally healthy workplaces: Podcasts and videos

LISTEN
The WorkSafe mental health and wellbeing inspectors have developed a series of resources on workplace mental health and wellbeing. The concepts presented may assist workplaces to discuss, consult,...
WorkSafe
Information
04 Dec 2023

COVID-19 and 2020 annual budget meeting: Retirement villages bulletin 9

5 June 2020 COVID-19 and 2020 annual budget meeting The requirement for retirement village operators to hold their annual budget planning meetings by 30 June each year remains in place during the...
Consumer Protection
Bulletin
14 Aug 2024

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