Motor industry

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Commissioner for Consumer Protection

WATCH
Patricia Blake January 2023 - Current Patricia Blake (known as Trish) became Commissioner for Consumer Protection and Executive Director for Consumer Protection in January 2023. Prior to becoming Commissioner Trish has been the Director of Retail and Services within Consumer Protection and worked...
About us
29 Mar 2017

Motor vehicle dealers and repairers law reform

This is the second stage in the review of laws affecting motor vehicle dealers and repairers in Western Australia Status: Closed, Friday 18 December 2015 A combined review of the Motor Vehicle Dealers Act 1973 and the Motor Vehicle Repairers Act 2003 has been completed. The community’s views were...
Consultations
05 Nov 2015

Compliance actions

The following provides links to media statements where the Department has named traders (businesses and individuals) or conducted other compliance action for non-compliance with laws administered by Consumer Protection . 2024 17 October - Big fines for odometer tampering duo 18 July - Fencer fined...
Compliance actions
27 Jan 2015

Change contact details for a Consumer Protection licence

As an alternative to post or email, licence, registration or certificate (authorisation) holders (including companies and partnerships, where applicable) can use the Department’s online change of contact system. To use the system you will need to have: Your current authorisation number You can find...
Occupations requiring licensing
11 Jun 2014

Consumer Protection forms

Consumer Protection has a variety of prescribed (mandatory) and template forms. The links below are to help you find the form you need: Licences Motor vehicle industry licensing fees and forms (Motor vehicle dealers, salespersons, yard managers, car market operators, repairers and repair businesses...
Online resources
30 May 2014

Licensed repairer tick campaign – Information for repairers

WATCH
If you would like to help raise awareness of our 'look for this symbol' campaign, we are happy for you to link to our pages on this website. T he following conditions must be met: Links to should be pointing to: www.commerce.wa.gov.au/consumer-protection/car-servicing-and-repairs Links must be...
Motor vehicle repairers
18 May 2014

Media statements

Consumer Protection media statements are available online. Ministerial media statements Media statements issued by the Hon Sue Ellery MLC , Minister for Finance; Commerce; Women's Interests, Leader of the Government in the Legislative Council, are available from the Government Media Office page ...
About us
18 May 2014

Online resources

Consumer Protection provides a variety of online resources: Online complaint form – use this form for property related disputes and complaints regarding goods or services purchased in or from Western Australia WA ScamNet – profiles the most prevalent scams targeting Western Australians and provides...
Online resources
18 May 2014

What Consumer Protection does

WATCH
Consumer Protection provides advice and information for Western Australian consumers, businesses, landlords and tenants. Consumer Protection's Year in Review reports The “Year in Review" reports offer a comprehensive overview of our activities and achievements in the financial year. Consumer...
About us
18 May 2014

Consumer protection licences and registrations - fees and forms

Fees and forms You will find the relevant fees and forms in each licensing area: Property industries Motor vehicle industries Employment agents Debt collectors Mutual recognition Payment of fees Some applications can be lodged online, with those fees paid using the Department’s secure payment...
Occupations requiring licensing
04 May 2014

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Publications

Decision Regulatory Impact Statement: Regulation of Motor Vehicle Consignment Sales

READ
Proposals for Reform of the Regulation of Motor Vehicle Consignment Sales Decision Regulatory Impact Statement (DRIS) The review under the Motor Vehicle Dealers Act 1973 (WA) (MVDA) has been...
Consumer Protection
Reports
29 Apr 2022

A death in the workplace: Information for families - guide

READ
This guide is designed to provide information and practical suggestions that may be helpful to you and others at a time when you are grieving and having to navigate legal and other processes...
WorkSafe
Guide / handbook
29 Aug 2024

A guide to auditing trust accounts - Motor vehicle dealers

READ
The motor vehicle dealer industry in Western Australia is regulated under the Motor Vehicle Dealers Act 1973 . The Department of Energy, Mines, Industry Regulation and Safety is responsible for the...
Consumer Protection
Guide / handbook
22 May 2024

Consultation discussion paper: Review of the Motor Vehicle Dealers Act 1973 and Motor Vehicle Repairers Act 2003 Consultation paper

READ
This discussion paper represents the first stage of the Review and is focussed on encouraging stakeholder input in regard to key issues of concern and how they might be overcome. Issues of an...
Consumer Protection
Consultations / public comment
15 Mar 2022

Consultation Regulatory Impact Statement: Review of the Motor Vehicle Dealers Act 1973 and the Motor Vehicle Repairers Act 2003

READ
This paper represents the second stage of the review of the laws applying to motor vehicle dealers and motor vehicle repairers operating in Western Australia and will pave the way for establishing...
Consumer Protection
Consultations / public comment
10 Mar 2022

Managing COVID-19 risks in the workplace

READ
Employers (or persons conducting a business or undertaking) have a duty under OSH or WHS legislation to eliminate, or if that is not reasonable practicable, minimise the risks of COVID-19 at the...
WorkSafe
Information
18 Feb 2022

Accident towing industry consultation report

READ
The Consultation Report summarises the outcome of public consultation undertaken by Consumer Protection in August 2020. The consultation sought stakeholders’ views about the need for industry reforms...
Consumer Protection
Reports
24 Feb 2022

Cost of cancelling a contract to buy a car

READ
If you sign a contract to buy a car and need to cancel the agreement after signing, the maximum amount a motor vehicle dealer may charge for the sale not going ahead is up to five per cent of the...
Consumer Protection
Flyers
14 Aug 2024

Changes to the cost of cancelling a vehicle purchase contract - Motor vehicle industry bulletin 11

3 December 2021 Changes to the cost of cancelling a vehicle purchase contract From 1 January 2022, the maximum amount of pre-estimated liquidated damages that can be charged by a motor vehicle dealer...
Consumer Protection
Bulletin
03 Dec 2021

How recent changes to motor vehicle laws will affect you - Motor vehicle industry bulletin 10

Changes to pre-estimated liquidated damages From 1 January 2022, the maximum amount of pre-estimated liquidated damages that a dealer may charge is five per cent. 30 September 2021 How recent changes...
Consumer Protection
Bulletin
14 Aug 2024

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Announcements

Retailers on notice over button batteries

Non-compliant products containing button batteries pulled from Albany shelves Retailers face penalties for failing to comply with mandatory standards Separate inspections reveal most Albany automotive dealers comply with the law Consumer Protection has sounded a warning for retailers to ensure they are complying with mandatory button battery safety laws or face penalties, after a number of...
Consumer Protection
Media release
10 Mar 2023

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today, motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 8 March 2023), the average price of Perth’s regular unleaded petrol (ULP) will increase by over 22 cents per...
Consumer Protection
Media release
07 Mar 2023

Jeep parts seller fined $24,000 for second time for non-supply (James Bartlett / JPA Offroad Group Pty Ltd)

James Bartlett (Manager) fined $12,000, JPA Offroad Group Pty Ltd fined $12,000 This is Mr Bartlett’s second prosecution for the same offence It is against the Australian Consumer Law to accept deposits or full payments without supplying the goods and services within a reasonable or agreed time Consumer Protection WA has prosecuted a Perth-based business selling Jeep car parts and offering...
Consumer Protection
Media release
02 Mar 2023

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 1 March 2023), the average price of Perth’s regular unleaded petrol (ULP) will increase by over 23 cents per...
Consumer Protection
Media release
28 Feb 2023

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today, motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 22 February 2023), the average price of Perth’s regular unleaded petrol (ULP) will increase by over 23 cents...
Consumer Protection
Media release
21 Feb 2023

Warning about buying used vehicles damaged by Kimberley floods

Consumers urged to be vigilant with risk of flood-damaged vehicles on the market Potential buyers advised to quiz sellers and do online vehicle history checks The vehicles may seem fine at first, but problems could arise after the sale Used vehicle buyers are being warned to carry out thorough checks with the risk of flood-damaged vehicles from the Kimberley being sold on the WA market. While the...
Consumer Protection
Media release
16 Feb 2023

Illegal trading of motor vehicles results in fine for Nollamara man (Indrek Veskioja)

$5,682 fine and costs for trading in motor vehicles without a licence 19 vehicles bought and 18 sold during an almost two year period Public urged to dob in unlicensed backyard dealers The Perth Magistrates Court has imposed a $5,000 fine on a backyard motor vehicle dealer who operated without a licence for almost two years. Indrek Veskioja of Nollamarra pleaded guilty to buying 19 vehicles and...
Consumer Protection
Media release
15 Feb 2023

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 15 February 2023), the average price of Perth’s regular unleaded petrol (ULP) will increase by over 25 cents...
Consumer Protection
Media release
14 Feb 2023

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today, motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 8 February 2023), the average price of regular unleaded petrol (ULP) will increase by 24 cents per litre (cpl...
Consumer Protection
Media release
07 Feb 2023

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. Over the past few weeks, the pattern of petrol pricing by the major fuel companies show a full return to weekly price cycles. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am...
Consumer Protection
Media release
31 Jan 2023

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