Home buyer / owner

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Portable pools can pose a safety risk, especially for children under the age of five, because they are: not usually fenced and not completely emptied after use. Pool fencing laws apply to pools, including portable pools 300mm (30cam) deep or more. Adults should always actively supervise children...
Home safety
Owning and managing strata titled property in Western Australia Strata title is an increasingly popular form of ownership and currently accounts for over one-third of all forms of titles registered in Western Australia. Some strata owners self-manage their property while others employ the services...
Buying a property
Consumer Protection media statements are available online. Ministerial media statements Media statements issued by the Hon Sue Ellery MLC , Minister for Finance; Commerce; Women's Interests, Leader of the Government in the Legislative Council, are available from the Government Media Office page ...
About us
Consumer Protection provides a variety of online resources: Online complaint form – use this form for property related disputes and complaints regarding goods or services purchased in or from Western Australia WA ScamNet – profiles the most prevalent scams targeting Western Australians and provides...
Online resources
Consumer Protection was seeking the views of the community and industry in regards to proposed reforms to the regulation of fees for settlement agents and land valuers. Status: Closed 31 July 2014 We urge all those interested in this area to read the consultation paper and put in a submission by...
Consultations
The Property Industry Advisory Committee (PIAC) provides advice to the Minister and Commissioner for Consumer Protection on the regulation of licensed property occupations in Western Australia. In addition, the Committee also advises the Minister and Commissioner on the provision of education,...
Committees and boards
Consumer Protection provides advice and information for Western Australian consumers, businesses, landlords and tenants. Consumer Protection's Year in Review reports The “Year in Review" reports offer a comprehensive overview of our activities and achievements in the financial year. Consumer...
About us
The online licence search can help you find a licensed car repairer, real estate agent, settlement agent, land valuer, car dealer, employment agent, debt collector or charity. How to use the online licence search Search by number: You can check if a licence number is still valid. Type the number...
Licence and registration search
Consumer Protection has one metropolitan Perth office and six regional locations in Western Australia. Need to submit a payment? Cashier counter services are located at the Cannington office , you can lodge payments for: tenancy bonds; licence and registration applications; and associations,...
Contact Consumer Protection
If the tenant/s receive proper notice to end an agreement but refuse to leave, the lessor can seek a court order to end the agreement and take possession of the premises. The order can be enforced with a warrant authorising a bailiff to evict them. If the Magistrates Court makes an order that the...
When a tenancy ends

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Publications

While apartment living has many advantages, the fire at the Grenfell Tower in London and other fire events in Australia and around the world have highlighted the importance of fire safety in high-...
Building and Energy
Fact sheet
03 Oct 2017
Conciliation is a process whereby parties, with the help of a conciliator, meet to identify issues, develop solutions to the problem and explore ways to reach an agreement. This publication is a...
Building and Energy
Information
05 Feb 2019
The following is a guide for home owners who may have concerns about the stability of the plasterboard ceilings within their home.
Building and Energy
Fact sheet
11 May 2017
Publication last updated 7 April 2021 Buying a property to rent out is a popular form of long-term investment in Australia. Before deciding to take on a rental property you should consider its value...
Consumer Protection
Fact sheet
07 Apr 2021
In July 2016 asbestos was found in composite roof panels at the new Perth Children’s Hospital. The roof panels were imported from China and classified as “asbestos free”, but testing by a National...
WorkSafe
Alert
08 Jan 2024
The Department of Commerce – WorkSafe Division has released a Discussion Paper on recommendations to amend the model Work Health and Safety Regulations (the WHS regulations) for the Western...
WorkSafe
Information
01 Jun 2016
Building and Energy
Fact sheet
09 Jul 2024
Make sure you use a licensed gas fitter whenever you have gasfitting work done. Is your gasfitter licensed? Make sure you use a licensed gas fitter whenever you have gasfitting work done. In Western...
Building and Energy
Brochure
13 Aug 2019
This brochure provides general information about buying and selling property by way of offer and acceptance. Scope of this publication This publication provides general information and explains the...
Consumer Protection
Brochure
04 Nov 2021

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Announcements

Poor oversight and defects at homes in Two Rocks and Mindarie Building Services Board finds the company breached building registration laws Petra Dwelling is no longer a registered building contractor Lack of management and supervision of construction projects in Two Rocks and Mindarie has led to a $5,000 fine for a former registered building company. The Building Services Board found that Petra...
Building and Energy
Media release
26 Aug 2021
SAT finds that Mr Martincic allowed unsupervised and non-compliant building work Building and Energy investigation finds numerous defects at 10 worksites M3’s other director and a supervisor also previously fined at the SAT A former director of M3 Building and Construction Pty Ltd (M3) has been ordered to pay $18,000 in fines and costs in the latest outcome relating to the now-defunct Perth...
Building and Energy
Media release
24 Aug 2021
Taking that step from renting to buying your first home is one of life’s biggest milestones, but the costs can quickly add up. As well as funding a deposit and organising a home loan, first home buyers also need to cover expenses such as settlement, lending institution fees and mortgage costs. That’s where the State Government’s Home Buyer’s Assistance Account (HBAA) scheme administered by...
Consumer Protection
Media release
19 Aug 2021
More than 3,000 Western Australians secure home buyers grant in 2020-21 Near record $6 million paid out to help people buy their first home Funds come from interest earned from the trust accounts of real estate agents A near record $6 million in Home Buyers Assistance Account (HBAA) grants were paid to first home buyers last financial year, helping more than 3,000 Western Australians to buy their...
Consumer Protection
Media release
04 Aug 2021
Replacement roofs are over-represented regarding wind damage Investigation reveals inadequate tie-downs and absent building permits Building and Energy has published a re-roofing guide for home owners Following several cases where replacement roofs have dangerously lifted off in WA, the State’s building regulator is warning that suitable supports and expertise are essential when changing a roof...
Building and Energy
Media release
28 Jul 2021
Western Australia’s residential property market is booming right now, so house-hunters may be feeling some pressure to buy now to avoid missing out in future. While it might be a seller’s market, we would urge buyers to avoid making hasty decisions they might later regret by doing their own research, asking lots of questions and seeking professional advice. There is no mandatory cooling-off...
Consumer Protection
Media release
22 Jul 2021
Building and Energy campaign targets carbon monoxide hazards in the home Gas heaters should be regularly serviced by a licensed gas fitter Ensure adequate ventilation and awareness of carbon monoxide symptoms A new campaign is urging Western Australians to stay safe and warm this winter by having their gas heaters serviced and being aware of carbon monoxide risks. The campaign, by the State’s gas...
Building and Energy
Media release
22 Jul 2021
Retirement villages are an important part of available housing options as we get older and Consumer Protection is keen to get your feedback about proposed reforms to legislation. We recently released the final consultation paper in Stage Two of the retirement villages’ legislation reform process in Western Australia, and all interested parties are encouraged to make a submission. You can provide...
Consumer Protection
Media release
15 Jul 2021
Building Services Board’s $3,000 fine follows a SAT order to pay $20,000 Patio and alfresco project had 11 areas of defective work Value of work understated by almost $20,000 in building permit application The Building Services Board has fined a Duncraig building practitioner $3,000 after he carried out faulty patio work and provided incorrect details on a permit application. At its June meeting...
Building and Energy
Media release
22 Jun 2021
Planned changes for better regulation of private swimming pool fences Building and Energy’s decision paper follows an in-depth review and consultation Preparation work underway including draft amendments to Building Regulations Building and Energy has outlined 16 ways that the State Government intends to improve the regulatory requirements for private swimming pools and their safety barriers in...
Building and Energy
Media release
15 Jun 2021

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