31 January 2018

Consumer Protection wants you to be aware that from 8 February 2018, when you submit a bond disposal, a new survey will appear in the eTransaction Number confirmation box that you would already be familiar with. The survey will appear as shown below.

BondsOnline survey

Please complete the BondsOnline survey. It should only take about 30 seconds to complete.

The short survey is provided to collect information from you that will assist us in the review of the Residential Tenancy Act 1987 (RTA) which is scheduled for the second half of 2018. 

Consumer Protection relies on input from industry to ensure the review is both effective and balanced and we hope that property managers carrying out bond disposal transactions will take the time to complete the survey.   It should take less than 30 seconds to complete.

It is important that completion rates for the survey are high as the higher the completion rate, the more accurate and representative the data is. 

Your cooperation and your responses will be greatly appreciated and very helpful in assisting with the review of the RTA.