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Rental cars - An industry guide to the ACL
Documents:
This guide provides information on the ACL for car rental businesses.
It covers key aspects of the law such as contract terms, deposits and refunds, focusing on issues where:
- industry bodies have requested more detailed guidance for business
- consumers frequently report problems to national, state and territory consumer protection agencies.
What is not in this guide
This guide gives general information and examples – not legal advice or a definitive list of situations where the ACL applies. You should not rely on this guide for complete information on all your obligations under the ACL.
This guide supplements the ACL guides for business and legal practitioners:
- Consumer guarantees
- Sales practices
- A guide to unfair contract terms law
- Avoiding unfair business practices
- Compliance and enforcement: how regulators enforce the Australian Consumer Law
- Product safety.
This guide gives general information and examples – not legal advice or a definitive list of situations where the ACL applies. You should not rely on this guide for complete information on all your obligations under the ACL.
Go to the Australian Consumer Law website consumerlaw.gov.au
Consumer Protection
Fact sheet
Last updated 09 Jan 2017
First published 10 Mar 2014
Last modified: