Contact Consumer Protection
Tel: 1300 30 40 54
consumer@dmirs.wa.gov.au
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Electronic transactions or eTransactions gives you the ability to submit tenancy bond lodgements, variations (tenant and lessor changes) and disposals online. It is similar to online banking.
Moving to a completely online system allows for a streamlined process that reduces the time and cost involved with bond transactions. An electronic system also means that it is online, flexible and mobile. It is fast, easy and secure.
eTransactions is available as part of the enhanced BondsOnline.
Yes. Keeping personal and financial information secure is our top priority.
In September 2016, BondsOnline eTransactions became mandatory for licensed real estate agents undertaking property management services. Regulation 7H of the Residential Tenancies Regulations 1979 provides that payment for a security bond over a property managed by a licensed real estate agency must be made via the BondsOnline system.
Therefore, if you are a licensed real estate agent, all bond lodgements, variations and disposals must be made via BondsOnline eTransactions.
The Regulations do allow for certain bonds related transactions to occur outside the BondsOnline system, but only in specified circumstances. For more information contact BondsOnline Support on (08) 6251 2715.
Yes, there are exceptions to allow for the use of paper forms in some situations. If you are submitting a paper form for any of the reasons below, please include a note in your email or on the form itself, to explain why a paper form has been used.
eTransactions may not be suitable for all tenants and we will accept paper form submissions if;
Certain kinds of transactions are not supported by eTransactions and a paper form will still be required if:
There is also a blanket exemption to allow bonds which were initially lodged with a paper form to be disposed of or varied on a manual paper form.
For clarification, please call 1300 853 829 or email.
To register for BondsOnline is easy. Simply download and complete the Licensed agent user registration form and return to the Bond Administrator by email, fax, post or in person:
Please also ensure you read and understand the BondsOnline terms and conditions, which includes the Direct debit request service agreement terms and conditions.
BondsOnline is absolutely free. All you need is an internet connection. It will even save you money because eTransactions reduces printing and data entry. It’s a win‑win.
eTransactions is fast, easy and secure. Bond lodgements, variations and disposals are processed more quickly and easily from the one system.
The use of direct debit allows for the transfer of funds directly from the agency trust account to the Bond Administrator. This will generally occur on the day of approval by the agency, or, if approved after 2:00 pm, the next business day.
This ensures the agency meets its obligations under the Real Estate and Business Agents Act.
Each lodgement also shows as a single transaction on your bank statement, providing for easier reconciliation.
One of the benefits of eTransactions is it gives agents greater control and understanding when it comes to payments.
Reports can be generated about all records held for your agency. This includes both current and historical records. In addition, the system also gives you transaction level reconciliation capabilities for all transactions initiated in the system with the new EFT payment report.
The reporting functions provide an easy way for agencies to monitor the records held by Bonds Administration for properties on your rent roll, making reconciliation easy.
You can also access your agency monthly reports through the system.
No. Each tenant must confirm information by accessing a link in the email that they are sent. Any approvals carried out by the agency on behalf of a tenant will be considered to be falsifying the tenant’s approval and will be reported to the Department of Commerce’s compliance team.
If a tenant doesn’t already have an email address they can create one by using one of the free services, such as Live, Hotmail or Gmail.
If a tenant does not have an email address or mobile phone number, you must use the paper form. You can download and print forms from the bonds forms page.
No. Tenants must confirm information by accessing a link in the email they are sent. If a tenant does not have an email address or mobile phone number, you need to use the paper form. You can download and print forms from the bonds forms page.
Multiple tenants having the same contact information will significantly delay the time it takes to process the disposal application and could result in the need to obtain an Order to enable the Department to disburse the bond.
If a tenant doesn’t already have an email address they can create one by using one of the free services, such as Live, Hotmail or Gmail.
Emails from Bonds Administration will always use the tenant’s first name and surname in the greeting. They will also include the address of the rental property.
Your tenant can forward the suspect email to bonds email.
If you are concerned about scams, you can contact Consumer Protection for advice by phone on 1300 304 054 or email.
Further information about scams is available from WA ScamNet.
The BondsOnline page has further information about the etranaction serivce.
The bonds section contains further information about bond forms, how much can be charged for a bond, pet bonds, lodging, varying and disolving a bond.
If you need further assistance, you can contact:
The BondsOnline: User Registration and Terms and Conditions page contains the forms and documents new agents will need to register for the BondsOnline system.
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